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Section 18: Online Booking

10-15 minutes

Section 18: Online Booking

Enable customers to book appointments directly through your website, 24/7. Online booking streamlines your scheduling process and provides customers with a convenient, self-service booking experience.

Tutorials in This Section

18.1 Setting Up Online Booking for Your Salon

Learn how to enable online booking, create your unique booking URL, and get your public booking page live. This tutorial covers the initial setup process from accessing settings to sharing your booking link with customers.

Time: 10-15 minutes

18.2 Managing Your Online Booking Settings

Fine-tune your online booking system with settings for minimum lead time, maximum advance booking, buffer time between appointments, and customer self-service options. Learn how to add booking terms and conditions that customers must accept.

Time: 10-15 minutes

18.3 The Customer Booking Experience

Walk through the complete customer journey from start to finish. Understand what customers see at each step of the 5-step booking process: selecting services, choosing a stylist, verifying their identity, picking a date and time, and confirming their booking.

Time: 10-15 minutes (to read)

18.4 Customer Self-Service - Viewing, Rescheduling, and Cancelling

Explore how customers can manage their own bookings after confirmation. Learn about the booking management page, how rescheduling works, the cancellation process, and how these changes appear in your salon's system.

Time: 10 minutes (to read)

Recommended Reading Order

  1. Tutorial 18.1 - Start here to enable online booking and set up your URL
  2. Tutorial 18.2 - Configure your booking constraints and self-service options
  3. Tutorial 18.3 - Understand what your customers experience
  4. Tutorial 18.4 - Learn how customers manage their bookings

Key Concepts

Concept Description
Booking URL Your unique public web address where customers book appointments
Minimum Lead Time How far in advance customers must book (e.g., 2 hours before)
Maximum Advance How far into the future customers can book (e.g., 60 days)
Buffer Time Extra time added between online bookings for preparation
Self-Service Customer ability to reschedule or cancel their own bookings
Verification Email or SMS code confirmation to prevent fake bookings

Before You Begin

Ensure you have the following set up before enabling online booking:

  • Services - At least one active service configured (Tutorial 7.1)
  • Staff - Active staff members in your salon (Tutorial 4.1)
  • Rosters - Staff rostered for upcoming dates (Tutorial 5.1)

Without these, customers won't see any available booking slots.

Next Steps

After completing Section 18, consider exploring:

  • Section 10: Notifications and Communication - Set up booking confirmations and reminders
  • Section 13: Salon Settings and Configuration - Customise your salon profile that appears on the booking page
  • Section 2: Daily Operations - Manage appointments that come through online booking

Last Updated: January 2026