Section 14: Billing & Subscription
Section 14: Billing & Subscription
Manage your Luminate subscription, understand pricing, and control your payment methods.
Tutorials in This Section
14.1 Understanding Your Luminate Subscription
Luminate is a subscription service. Learn how the subscription works, view your current plan, check your trial status, see when your next payment is due, and understand what's included in your plan. We'll also cover how to access the billing page and read your billing history.
Time: 5-10 minutes
14.2 Managing Payment Methods and Billing
Keep your payment details up to date to avoid service interruptions. This tutorial shows you how to add a payment method, update card details, view billing history, and manage failed payment situations. We'll also explain how to contact support for billing issues.
Time: 5-10 minutes
14.3 Subscription Lifecycle - Trial, Grace Period, and Cancellation
New to Luminate? You start with a trial period. Learn how trials work, what happens when your trial ends, how to convert to a paid subscription, what the grace period means if you cancel, and how to restore a cancelled subscription. This guide explains the complete subscription lifecycle.
Time: 10-15 minutes
Recommended Reading Order
- Tutorial 14.1 - Start here to understand your subscription basics
- Tutorial 14.2 - Learn how to manage payments
- Tutorial 14.3 - Understand what happens at each subscription stage
Key Concepts
| Term | Definition |
|---|---|
| Trial | Your free 30-day period to evaluate Luminate |
| Trial Extension | A one-time 30-day extension available during trial |
| Active | A paid subscription with valid payment method |
| Past Due | Status when a payment has failed |
| Grace Period | 90 days of read-only access after trial ends or cancellation |
| Pending Deletion | Final stage before permanent account deletion |
Pricing Overview
Luminate uses simple per-salon pricing:
| Currency | Price per Salon/Month |
|---|---|
| GBP | £69 |
| EUR | €75 |
| USD | $90 |
Your total monthly cost = Price per salon × Number of active salons
Important Notes
- Owner access required - Only salon owners can access billing settings
- Payment method recommended - Add a payment method before your trial ends to avoid service interruption
- 90-day grace period - If you cancel or don't add payment, you have 90 days of read-only access before data deletion
- Grandfathered pricing - Existing customers keep their signup price even if prices increase
Need Help?
For billing questions or issues, contact:
- Email: hello@luminate.salon
- Include: Your account email, salon name, and description of the issue
Next Steps
After completing Section 14, consider exploring:
- Section 12: Advanced Features - Multi-salon management and advanced capabilities
- Section 16: Role-Specific Guides - Complete guide for salon owners
- Section 15: Troubleshooting & Support - Getting help when you need it
Last Updated: January 2026