Luminate Tutorial Library
Luminate Tutorial Library
Welcome to the complete documentation for Luminate, the salon management application. This library contains 89 tutorials organised into 17 sections, covering everything from your first login to advanced multi-salon management.
Quick Start
New to Luminate? Start here:
- Tutorial 1.1: Welcome to Luminate - Your first login
- Tutorial 1.2: Setting Up Your Salon Profile - Essential settings
- Tutorial 1.4: The Onboarding Checklist - Complete setup guide
Learning Paths
Choose a path based on your role or focus area:
For New Salon Owners (Week 1)
| Tutorial | Topic |
|---|---|
| 1.1 | Welcome to Luminate - Your First Steps |
| 1.2 | Setting Up Your Salon Profile |
| 1.4 | The Onboarding Checklist |
| 4.1 | Adding New Staff Members |
| 7.1 | Creating and Managing Your Service Menu |
| 2.2 | Booking and Managing Appointments |
| 2.4 | Processing Transactions at the Point of Sale |
For New Receptionists (Day 1)
| Tutorial | Topic |
|---|---|
| 16.4 | Guide for Reception Staff |
| 2.1 | Managing Your Appointment Calendar |
| 2.2 | Booking and Managing Appointments |
| 3.1 | Adding and Managing Customer Profiles |
| 2.3 | Working with the Waitlist |
| 2.4 | Processing Transactions at the Point of Sale |
For New Managers (Week 1)
| Tutorial | Topic |
|---|---|
| 1.3 | Understanding Roles and Permissions |
| 16.3 | Guide for Salon Managers |
| 5.1 | Setting Up Your Weekly Roster |
| 6.3 | Approving and Rejecting Leave Requests |
| 9.3 | Staff Performance and Commission Reports |
| 17.1 | Daily Opening Procedures |
For Service Providers (Day 1)
| Tutorial | Topic |
|---|---|
| 16.5 | Guide for Service Providers |
| 2.1 | Managing Your Appointment Calendar |
| 2.2 | Booking and Managing Appointments |
| 2.4 | Processing Transactions at the Point of Sale |
| 6.2 | Requesting and Managing Leave |
All Sections
Section 1: Getting Started
Essential first steps for new Luminate users.
| Tutorial | Title |
|---|---|
| 1.1 | Welcome to Luminate - Your First Steps |
| 1.2 | Setting Up Your Salon Profile |
| 1.3 | Understanding Roles and Permissions |
| 1.4 | The Onboarding Checklist - Setting Up for Success |
Section 2: Daily Operations
Master the day-to-day running of your salon.
| Tutorial | Title |
|---|---|
| 2.1 | Managing Your Appointment Calendar |
| 2.2 | Booking and Managing Appointments |
| 2.3 | Working with the Waitlist |
| 2.4 | Processing Transactions at the Point of Sale |
| 2.5 | Using the Cash Drawer System |
Section 3: Customer Management
Build and manage your customer database.
| Tutorial | Title |
|---|---|
| 3.1 | Adding and Managing Customer Profiles |
| 3.2 | Understanding Customer History and Analytics |
| 3.3 | Customer Preferences and Communication Consent |
| 3.4 | Tagging and Organizing Customers |
Section 4: Staff Management
Manage your team from onboarding to performance tracking.
| Tutorial | Title |
|---|---|
| 4.1 | Adding New Staff Members - Complete Onboarding Guide |
| 4.2 | Managing Staff Login Accounts and Invitations |
| 4.3 | Staff Levels and Experience Tiers |
| 4.4 | Tracking Staff Performance and Commission |
| 4.5 | Viewing Staff Hours Worked |
Section 5: Scheduling & Roster Management
Create and manage staff schedules.
| Tutorial | Title |
|---|---|
| 5.1 | Setting Up Your Weekly Roster |
| 5.2 | Managing Public Holidays and Bank Holidays |
| 5.3 | Duplicating and Managing Roster Patterns |
| 5.4 | Time Blocks and Availability Management |
Section 6: Leave Management
Handle staff time off requests and allowances.
| Tutorial | Title |
|---|---|
| 6.1 | Understanding Staff Leave Allowances |
| 6.2 | Requesting and Managing Leave |
| 6.3 | Approving and Rejecting Leave Requests |
| 6.4 | Leave Reports and Year-End Management |
Section 7: Services & Products
Set up your service menu and product catalog.
| Tutorial | Title |
|---|---|
| 7.1 | Creating and Managing Your Service Menu |
| 7.2 | Product Catalog and Inventory Management |
| 7.3 | Using Tags to Organize Services and Products |
Section 8: Financial Management
Manage transactions, refunds, and payments.
| Tutorial | Title |
|---|---|
| 8.1 | Understanding Transactions and Payment Status |
| 8.2 | Handling Refunds and Cancellations |
| 8.3 | Gift Vouchers - Selling and Redeeming |
| 8.4 | Deposits and Pre-Payments |
| 8.5 | Managing Outstanding Balances |
Section 9: Reporting & Analytics
Understand your salon's performance with reports.
| Tutorial | Title |
|---|---|
| 9.1 | Understanding Your Dashboard |
| 9.2 | Running Revenue Reports |
| 9.3 | Staff Performance and Commission Reports |
| 9.4 | Customer Analytics - Top Customers and Retention |
| 9.5 | Accounts Receivable and Outstanding Balance Reports |
| 9.6 | Payroll Processing and Reports |
Section 10: Notifications & Communication
Configure automated messaging and reminders.
| Tutorial | Title |
|---|---|
| 10.1 | Setting Up Appointment Reminders |
| 10.2 | Birthday Notifications and Customer Engagement |
| 10.3 | Creating Custom Notification Templates |
| 10.4 | Managing the Messaging Inbox |
| 10.5 | SMS Balance and Usage Tracking |
Section 11: Compliance & Safety
Stay compliant with regulations and safety requirements.
| Tutorial | Title |
|---|---|
| 11.1 | Skin Test Management - Patch Tests and Safety |
| 11.2 | GDPR Compliance - Data Protection and Privacy |
| 11.3 | Managing Customer and Staff Data Retention |
Section 12: Advanced Features
Power user features for complex scenarios.
| Tutorial | Title |
|---|---|
| 12.1 | Multi-Salon Management for Owners |
| 12.2 | Advanced Appointment Features - Linked Bookings and Multi-Service |
| 12.3 | Customizing Your Calendar - Colors, Views, and Filters |
| 12.4 | Importing and Exporting Data |
Section 13: Salon Settings & Configuration
Configure your salon's settings.
| Tutorial | Title |
|---|---|
| 13.1 | Salon Profile and Business Information |
| 13.2 | Timezone, Currency, and Regional Settings |
| 13.3 | Notification Channel Configuration |
| 13.4 | Leave Settings - Allowances and Carryover Policies |
Section 14: Billing & Subscription
Manage your Luminate subscription.
| Tutorial | Title |
|---|---|
| 14.1 | Understanding Your Luminate Subscription |
| 14.2 | Managing Payment Methods and Billing |
| 14.3 | Subscription Lifecycle - Trial, Grace Period, and Cancellation |
Section 15: Troubleshooting & Support
Get help when things go wrong.
| Tutorial | Title |
|---|---|
| 15.1 | Common Issues and Quick Fixes |
| 15.2 | Understanding Error Messages |
| 15.3 | Getting Help and Contacting Support |
Section 16: Role-Specific Guides
Comprehensive guides for each user role.
| Tutorial | Title |
|---|---|
| 16.1 | Guide for Salon Owners - Everything You Can Do |
| 16.2 | Guide for Salon Administrators |
| 16.3 | Guide for Salon Managers |
| 16.4 | Guide for Reception Staff |
| 16.5 | Guide for Service Providers (Stylists/Therapists) |
Section 17: Best Practices & Workflows
Recommended procedures for running your salon.
| Tutorial | Title |
|---|---|
| 17.1 | Daily Opening Procedures |
| 17.2 | Daily Closing Procedures |
| 17.3 | Weekly Management Tasks |
| 17.4 | Monthly Reporting and Review |
| 17.5 | Seasonal Planning and Special Events |
Documentation Statistics
- Total Sections: 17
- Total Tutorials: 89
- Coverage: Complete feature set from basic to advanced
- Target Audience: All user roles (Owner, Admin, Manager, Staff, Receptionist)
Tutorial Format
Each tutorial includes:
- Introduction - What you'll learn and who it's for
- Prerequisites - What you need before starting
- Step-by-Step Instructions - Detailed walkthrough with screenshots
- Common Pitfalls - Mistakes to avoid
- Tips and Best Practices - Expert recommendations
- Related Tutorials - Where to go next
- FAQ - Answers to common questions
Getting Help
If you can't find what you're looking for:
- Email Support: hello@luminate.salon
- Tutorial 15.3: Getting Help and Contacting Support
Last Updated: January 2026 Documentation Version: 1.0