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Two-Way Messaging
Client replies to a reminder text asking to move her appointment. You see it in Luminate, reply from the same screen, done. No hunting through your phone, no missed messages sitting in a personal inbox. Every conversation lives with the customer profile.
Key Benefits
- One inbox, all channels. SMS, email, and WhatsApp conversations in a single list. Filter by channel or status, search by name. Unread count shows in the sidebar so you know when something needs attention.
- Reply in the same channel. Client texts you, you text back. Client emails, you email back. No forcing people onto channels they don't use.
- Full history on the customer profile. Click through to any customer and see every message you've ever exchanged. Useful when someone calls asking "what did I book last time?"
- Close, reopen, archive. Mark conversations as resolved. They reopen automatically if the customer replies. Archive the spam and the finished threads to keep your inbox clean.
- SMS costs credits, email is free. About 4p per text. Most salons use email for the first reminder and SMS closer to the appointment — best of both.
Learn More
Read the documentation to get the most out of this feature.
Part of Grow Your Business
Customer profiles, badges, reminders, messaging, analytics. Build lasting relationships.
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