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Two-Way Messaging
Client replies to a reminder text asking to move her appointment. You see it in Luminate and reply from the same screen, with no hunting through your phone and no missed messages sitting in a personal inbox. Every conversation lives with the customer profile.
Key Benefits
- One inbox, all channels. SMS, email, and WhatsApp conversations sit in a single list you can filter by channel or status and search by name, with the unread count in the sidebar so you know when something needs attention.
- Reply in the same channel. If a client texts, you text back, and if they email, you reply by email, so nobody gets forced onto a channel they don't use.
- Full history on the customer profile. Click through to any customer and see every message you've ever exchanged. Useful when someone calls asking "what did I book last time?"
- Close, reopen, archive. Mark conversations as resolved and they reopen automatically if the customer replies, while archiving clears out the spam and finished threads to keep your inbox clean.
- SMS costs credits, email is free. Texts start from 7p each, and most salons use email for the first reminder with SMS closer to the appointment, getting the best of both.
Learn More
Read the documentation to get the most out of this feature.
Part of Grow Your Business
Customer profiles, badges, reminders, messaging, analytics. The tools you need to build lasting relationships with your clients.
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