Client communication and insights, built in
Stop paying extra for communication tools. Luminate includes everything you need to bring clients back and track what's working.
Know every client like a regular
Every detail lives in one place: product preferences, appointment history, allergies, and notes. When a client walks in, your team has the full picture before they sit down.
- Complete service and purchase history
- Allergy and sensitivity flags
- Personal preferences and notes
Treat your best clients like VIPs
Tag clients as VIP or Frequent Visitor, or create your own badges. High-value clients stand out at a glance, and preferences like "Prefers Silence" mean every team member gets it right.
- Built-in badges (VIP, Frequent Visitor, New Customer)
- Custom badges for your salon
- Preference indicators (Prefers Silence, Often Late)
- Visible throughout the system
Find exactly who you're looking for
Filter your client list by visit history, spend, services booked, birthday, skin test status, or whatever you need, and stop scrolling through hundreds of names.
- Filter by any combination of criteria
- Save time finding specific clients
- Export filtered lists when needed
Example filters:
- Clients who haven't visited in 90 days
- Clients who've spent over £500 this year
- Clients who book colour services
Reminders that remind
Automated messages go out before every appointment by email, SMS, or WhatsApp, so no-shows drop and your column stays full.
- Customisable timing (24h, 48h, etc.)
- Multi-channel delivery
- One-tap confirmation
Never miss a birthday
Automatic birthday messages go out with optional offers, so clients feel remembered and you get an excuse to bring them back.
- Automatic birthday greetings
- Optional promotional offers
- Marketing consent respected
- Multiple channels available
Two-way conversations, one inbox
All your client messages sit in one place, with SMS replies and email threads visible together, so there's no more hunting through your phone for that text about next Saturday.
- Unified conversation view
- SMS and email in one place
- Reply directly from Luminate
- Full message history per client
Predict who's due back
See visit patterns, know who's overdue, and spot dropping retention before it becomes a problem: the numbers that matter for a salon.
- Visit frequency tracking
- Overdue client alerts
- Average spend per visit
- Retention trend monitoring
Know your numbers
Daily takings, staff performance, stock levels, and retention rates, all in one place and updated in real time. Export whenever you need to.
- Financial summaries (daily, weekly, monthly)
- Staff performance and commission
- Retail stock levels
- Client retention rates
- Service popularity
Ready to grow your client list?
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