Waitlist Management

Key Benefits

• Priority ordering that works. Mark entries High, Normal, or Low, so your VIPs and urgent requests appear at the top while someone flexible sits further down, without spreadsheets or "who's been waiting longest?" guesswork.
• Preferences recorded once. Morning only, needs a specific stylist, prefers a text to a phone call? Capture it all when you add them, and when a slot opens you're not asking them to repeat themselves.
• Drag to book. A cancellation comes in and you spot a gap on the calendar, so you drag the waitlist entry onto the slot and the appointment form opens pre-filled with the customer name, service, everything.
• Status tracking. Mark someone as "Contacted" so your colleague doesn't call them twice, and entries move to "Converted" automatically when you book them in.
• Dashboard flags high-priority entries. Your morning check shows who's been waiting too long or marked as urgent; the ones that matter surface without you digging through a list.