Waitlist Management

Key Benefits

• Priority ordering that works. High, Normal, Low. Your VIPs and urgent requests appear at the top. Someone who's flexible sits further down. No spreadsheets, no "who's been waiting longest?" guesswork.
• Preferences recorded once. Morning only? Needs a specific stylist? Prefers a text over a phone call? Capture it all when you add them. When a slot opens, you're not asking them to repeat themselves.
• Drag to book. Cancellation comes in, you spot a gap on the calendar. Drag the waitlist entry onto the slot and the appointment form opens pre-filled. Customer name, service, everything.
• Status tracking. Active, Contacted, Converted, Cancelled. Mark someone as "Contacted" so your colleague doesn't call them twice. Entries move to "Converted" automatically when you book them in.
• Dashboard flags high-priority entries. Your morning check shows who's been waiting too long or marked as urgent. No need to dig through a list — the ones that matter surface on their own.