Lumen AI Assistant

Key Benefits

• Ask in plain English. "Does Sarah have a valid patch test?" "When's Jamie free Friday afternoon?" "How much did Jane spend last month?" Lumen reads your actual data and answers, with no menu-hunting required.
• Knows the whole salon. Customers, appointments, availability, patch tests, takings, commission, vouchers, the waitlist, who's on holiday, and how many SMS credits are left, all in one place to ask.
• Respects who's asking. A stylist sees their own schedule and commission; an owner sees everything. Lumen follows the same permissions as the rest of Luminate, and masks phone numbers and emails until you click through.
• Read-only, on purpose. Lumen looks things up but doesn't change anything, and when you need to act, it hands you a link straight to the right page.
• There on every page. A chat button sits in the corner of the dashboard, or open it full-screen for longer questions. It searches the help guides too, so "how do I process a refund?" gets a proper answer.