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Lock the App and Log In with Face ID

5 minutes

Introduction

The Luminate app on your phone can ask for Face ID or a fingerprint. You can use it in two ways. The app lock hides the app until you prove it is you. Biometric login signs you back in without typing your password.

Who this is for: Everyone who uses the Luminate app on a personal iPhone or Android phone. Owners and Admins also learn how to turn this off for a shared iPad.

What you'll learn:

  • Turn on the app lock
  • Log in with Face ID or a fingerprint
  • Remove a phone you no longer use
  • Turn the feature off for a shared iPad (Owner and Admin)

Time to complete: 5 minutes

Prerequisites

  • The Luminate app on iPhone or Android
  • Face ID, Touch ID or a fingerprint set up in your phone's own settings
  • Your Luminate password

This feature works in the app only. The web browser does not show it.

Step-by-Step Instructions

Step 1: Turn on Face ID after you log in

  1. Log in to the app with your email and password.
  2. A box asks Use Face ID to log in?
  3. Type your password.
  4. Tap Turn on Face ID.

Tap Not now if you do not want it. The box does not come back. You can turn it on later in Settings.

Step 2: Turn on the app lock

  1. Open Settings, then Preferences.
  2. Find the App lock and Face ID card.
  3. Turn on Lock the app.
  4. Pass the Face ID check when the phone asks.

The app now locks when you open it. It also locks when you come back after a minute away. You stay logged in. Tap Unlock to try Face ID again.

Step 3: Log in with Face ID

  1. Open the app when you are logged out.
  2. Face ID starts by itself. Look at the phone.
  3. If you cancel, tap Log in with Face ID to try again, or use your password.

Step 4: Remove a phone

  1. Open Settings, then Preferences.
  2. Under Phones that can log in, find the phone.
  3. Tap the bin icon.

Remove a phone you sold or lost. That phone can no longer log in with Face ID.

For Owners and Admins: shared iPads

Staff may all use one iPad, such as the Colour Bar iPad. One person's Face ID must not open the app for everyone.

  1. Open Salon Settings, then Staff, then Mobile App.
  2. Turn off Allow the app lock and Face ID login.
  3. Save.

Staff in that salon no longer see the lock or the Face ID login in the app.

Common questions

Does Luminate store my password on the phone? No. The phone keeps a random key. The key sits behind Face ID. Luminate keeps only a scrambled copy of it.

Why did Face ID stop working? Face ID turns off on every phone when you change your password. It also turns off when you turn two-factor login on or off. It also turns off if you change the Face ID or fingerprints on your phone. Log in with your password and turn it on again.

Do I still need two-factor codes? Not when you log in with Face ID. Your phone and your face count as the two checks.