[{"data":1,"prerenderedAt":1031},["ShallowReactive",2],{"docs-section-10-notifications-and-communication/10.7-push-notifications-on-your-phone":3},{"navigation":4,"searchIndex":589,"content":1018,"meta":1019,"pagination":1027},[5,32,62,100,134,156,178,196,226,276,310,332,358,380,398,420,446,472,498,524],{"title":6,"path":7,"order":8,"slug":9,"items":10},"Section 1: Getting Started","/docs/section-1-getting-started",1,"section-1-getting-started",[11,16,20,24,28],{"title":12,"path":13,"order":14,"isSection":15},"Welcome to Luminate - Your First Steps","/docs/section-1-getting-started/1.1-welcome-to-luminate",1.1,false,{"title":17,"path":18,"order":19,"isSection":15},"Setting Up Your Salon Profile","/docs/section-1-getting-started/1.2-setting-up-your-salon-profile",1.2,{"title":21,"path":22,"order":23,"isSection":15},"Understanding Roles and Permissions","/docs/section-1-getting-started/1.3-understanding-roles-and-permissions",1.3,{"title":25,"path":26,"order":27,"isSection":15},"The 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Management","/docs/section-19-marketing-campaigns/19.4-sms-campaigns-and-credit-management",19.4,{"title":521,"path":522,"order":523,"isSection":15},"Campaign Delivery Reports and Tracking","/docs/section-19-marketing-campaigns/19.5-campaign-delivery-reports-and-tracking",19.5,{"title":525,"path":526,"order":527,"slug":528,"items":529},"Section 20: Colour Management","/docs/section-20-colour-management",20,"section-20-colour-management",[530,534,537,541,545,549,553,557,561,565,569,573,577,581,585],{"title":531,"path":532,"order":533,"isSection":15},"Getting Started with Colour Management","/docs/section-20-colour-management/20.1-getting-started-with-colour-management",20.1,{"title":535,"path":536,"order":533,"isSection":15},"Colour Bar: Day-to-Day Use","/docs/section-20-colour-management/20.10-colour-bar-day-to-day-use",{"title":538,"path":539,"order":540,"isSection":15},"Colour Bar: Planning a Formula","/docs/section-20-colour-management/20.11-colour-bar-planning-a-formula",20.11,{"title":542,"path":543,"order":544,"isSection":15},"Colour Bar: Mixing with the Scale","/docs/section-20-colour-management/20.12-colour-bar-mixing-with-the-scale",20.12,{"title":546,"path":547,"order":548,"isSection":15},"Colour Bar: Weighing Leftovers","/docs/section-20-colour-management/20.13-colour-bar-reweighing-leftovers",20.13,{"title":550,"path":551,"order":552,"isSection":15},"Pairing Your Acaia Pearl Scale","/docs/section-20-colour-management/20.14-pairing-your-acaia-pearl-scale",20.14,{"title":554,"path":555,"order":556,"isSection":15},"Troubleshooting the Colour Bar & Scale","/docs/section-20-colour-management/20.15-troubleshooting-the-colour-bar-and-scale",20.15,{"title":558,"path":559,"order":560,"isSection":15},"Configuring Colour Settings & Charge Rules","/docs/section-20-colour-management/20.2-configuring-colour-settings-and-charge-rules",20.2,{"title":562,"path":563,"order":564,"isSection":15},"Brands and Your Colour Catalogue","/docs/section-20-colour-management/20.3-brands-and-your-colour-catalogue",20.3,{"title":566,"path":567,"order":568,"isSection":15},"Setting Up Colour Products","/docs/section-20-colour-management/20.4-setting-up-colour-products",20.4,{"title":570,"path":571,"order":572,"isSection":15},"Colour Stock Take","/docs/section-20-colour-management/20.5-colour-stock-take",20.5,{"title":574,"path":575,"order":576,"isSection":15},"Creating a Colour Formula","/docs/section-20-colour-management/20.6-creating-a-colour-formula",20.6,{"title":578,"path":579,"order":580,"isSection":15},"Mixing Colour at Appointments","/docs/section-20-colour-management/20.7-mixing-colour-at-appointments",20.7,{"title":582,"path":583,"order":584,"isSection":15},"Overage Billing Explained","/docs/section-20-colour-management/20.8-overage-billing-explained",20.8,{"title":586,"path":587,"order":588,"isSection":15},"Colour Bar Overview and Setup","/docs/section-20-colour-management/20.9-colour-bar-overview-and-setup",20.9,[590,594,597,600,603,606,609,613,616,619,622,625,628,631,634,638,641,644,647,650,654,657,660,663,666,669,673,676,679,682,685,689,692,695,698,702,705,708,711,714,718,721,724,727,730,733,737,740,743,746,749,752,756,759,762,765,768,771,775,778,781,784,787,790,794,797,800,803,806,809,812,816,819,822,825,828,831,834,837,840,843,846,849,852,855,858,861,865,868,871,874,877,880,883,886,889,893,896,899,902,905,908,911,914,918,921,924,927,930,934,937,940,943,946,950,953,956,959,963,966,969,972,975,978,981,985,988,991,994,997,1000,1003,1006,1009,1012,1015],{"title":6,"description":591,"path":7,"section":592,"content":593},"Welcome to Luminate! This section contains essential tutorials to get you up and running.","Getting Started","Section 1: Getting Started Welcome to Luminate! This section contains essential tutorials to get you up and running. Tutorials in This Section 1.1 Welcome to Luminate - Your First Steps New to Luminate? This guide walks you through your first login, understanding the dashboard, and navigating the system. You'll learn how the main menu works, how to switch between different areas, and where to find help. Perfect for salon owners and managers who've just signed up. Time: 10-15 minutes 1.2 Setting Up Your Salon Profile Before you start booking appointments, let's get your salon set up properly. This tutorial covers adding your salon name, contact details, uploading your logo, and configuring essential settings like timezone, currency, and date formats. We'll also explain why these settings matter for your day-to-day operations. Time: 15-20 minutes 1.3 Understanding Roles and Permissions Luminate has five different user roles: Owner, Admin, Manager, Staff, and Receptionist. This guide explains what each role can do, which features they can access, and how to choose the right role when adding team members. Essential reading before you start inviting your team. Time: 10-15 minutes 1.4 The Onboarding Checklist - Setting Up for Success This step-by-step checklist takes you from a blank salon to ready-to-trade. We'll guide you through adding your first staff members, creating your service menu, setting up your roster, and booking your first appointment. By the end, you'll be ready to serve customers. Time: 45-60 minutes 1.5 Signing In with Google Luminate supports social login so you can sign in with your existing Google account. This tutorial covers using the social login button, linking and unlinking providers, setting a password for social-only accounts, and managing Connected Accounts in Settings. Time: 5-10 minutes Recommended Reading Order For new users, we recommend completing these tutorials in order: 1.1 Welcome to Luminate - Learn navigation basics 1.2 Setting Up Y",{"title":12,"description":595,"path":13,"section":592,"content":596},"New to Luminate? Welcome! This guide walks you through your first login, understanding the dashboard, and navigating the system. You'll learn how the main menu...","Tutorial 1.1: Welcome to Luminate - Your First Steps Introduction New to Luminate? Welcome! This guide walks you through your first login, understanding the dashboard, and navigating the system. You'll learn how the main menu works, how to switch between different areas, and where to find help. Who this is for: Salon owners and managers who've just signed up for Luminate. What you'll learn: How to log in for the first time Social login options Understanding the main dashboard Navigating the sidebar menu Switching between salons (multi-salon owners) Finding help and using Lumen, the AI support assistant Managing your user profile and account settings Using keyboard shortcuts for quick navigation Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Your Luminate account email and password (from your welcome email) A modern web browser (Chrome, Firefox, Safari, or Edge) An internet connection Step-by-Step Instructions Step 1: Log In to Your Account Open your web browser and go to your Luminate URL Enter your Email address Enter your Password Tick Remember me if you'd like to stay signed in on this device Click Log in If you ever forget your password, click the Forgot password? link beside the password field. If this is your first time logging in, you may be asked to verify your email address. Check your inbox for a verification email and click the link inside. Social Login: You can also sign in using your Google account. Look for the Continue with button below the or continue with divider. The buttons shown depend on which providers your instance has enabled. For full details on social login, see Tutorial 1.5: Signing In with Google. Step 2: Understanding the Dashboard Once logged in, you'll see the Dashboard - your command centre for the salon. It opens at the active salon (the address always looks like `/salons/{number}/dashboard`). The dashboard has a Right Now section at the top, followed by two tabs - Today's Appointments and Analyti",{"title":17,"description":598,"path":18,"section":592,"content":599},"Before you start booking appointments, let's get your salon set up properly. This tutorial covers adding your salon name, contact details, uploading your logo...","Tutorial 1.2: Setting Up Your Salon Profile Introduction Before you start booking appointments, let's get your salon set up properly. This tutorial covers adding your salon name, contact details, uploading your logo, and configuring essential settings like timezone, currency, tax rates, and date formats. We'll also explain why these settings matter for your day-to-day operations. Who this is for: Salon owners and administrators setting up a new salon in Luminate. What you'll learn: How to access and edit salon settings Setting up your business name and contact details Uploading your salon logo Configuring timezone, currency, tax settings, and date format Understanding how these settings affect your salon Time to complete: 15-20 minutes Prerequisites Before you begin: You must be logged in as an Owner or Admin You should have your business details ready (address, phone, email) If uploading a logo, have it saved as a PNG or JPG file (recommended minimum: 500x500 pixels) Step-by-Step Instructions Step 1: Access Salon Settings Click your salon name in the header bar Select Salon Settings from the dropdown (owners also see a Manage Salons option, which opens the Salons list where you can click Edit next to a salon) You'll land on the Edit Salon page. It is organised into top-level tabs: General, Staff, Services, Online Booking, SMS, and Data The General tab is selected by default and has its own sub-tabs — Details, Themes, and Badges. Your salon profile lives under General → Details, which is shown automatically The Details sub-tab is a single long form. From top to bottom, its cards are: | Card | What it holds | |------|---------------| | Basic Information | Salon Name, Business Name, Email, Phone | | Location | Country and the address fields | | Localization | Timezone, Currency, Date Format, and the Active checkbox | | Tax Settings | Tax Rate (%) and Tax Label | | Branding | Your salon logo | | Danger Zone | Delete Salon — permanently removes the salon and everything ",{"title":21,"description":601,"path":22,"section":592,"content":602},"Luminate has five different user roles: Owner, Admin, Manager, Staff, and Receptionist. This guide explains what each role can do, which features they can...","Tutorial 1.3: Understanding Roles and Permissions Introduction Luminate has five different user roles: Owner, Admin, Manager, Staff, and Receptionist. This guide explains what each role can do, which features they can access, and how to choose the right role when adding team members. Essential reading before you start inviting your team. Who this is for: Salon owners and administrators who need to understand access levels before adding team members. What you'll learn: The five user roles and their purpose Detailed permissions for each role How to choose the right role for each team member Role hierarchy and approval workflows Time to complete: 10-15 minutes Prerequisites Before you begin: You should have completed Tutorial 1.1 (Welcome to Luminate) Helpful to have a list of your team members and their responsibilities The Five User Roles Luminate uses a role-based permission system. Each role has specific abilities and restrictions designed to match common salon job functions. | Role | Purpose | Typical User | |------|---------|--------------| | Owner | Full control of everything | Salon owner, business owner | | Admin | Day-to-day operations management | Senior manager, operations manager | | Manager | Team supervision and scheduling | Floor manager, senior stylist | | Staff | Individual service provider | Stylist, therapist, technician | | Receptionist | Front desk operations | Receptionist, booking coordinator | Role Details Owner The Owner role has complete access to all features. This is the highest permission level. Key Abilities: All Admin, Manager, Staff, and Receptionist abilities Manage billing and subscription Create and manage multiple salons Export all data Process refunds Access all settings Best For: Business owners who need full control. The Owner is the account that registered the business. Special Notes: Owners bypass all permission checks Only Owners can manage subscription/billing Owners automatically have access to all salons they own Owner is n",{"title":25,"description":604,"path":26,"section":592,"content":605},"This step-by-step checklist takes you from a blank salon to ready-to-trade. Luminate includes an interactive Getting Started panel on your Dashboard that...","Tutorial 1.4: The Onboarding Checklist - Setting Up for Success Introduction This step-by-step checklist takes you from a blank salon to ready-to-trade. Luminate includes an interactive Getting Started panel on your Dashboard that tracks your progress automatically - this tutorial provides the detailed instructions behind each step. By the end, you'll have added staff, created your service menu, set up your roster, and booked your first appointment. Who this is for: Salon owners and administrators setting up a new Luminate account. What you'll learn: How to use the Getting Started panel on your Dashboard The complete setup sequence for a new salon How each setup step connects to the next How to verify your setup is complete Time to complete: 45-60 minutes (depending on salon size) Before You Begin: The Initial Setup Wizard The very first time you register, Luminate walks you through a short four-step setup wizard before you reach your Dashboard. If you've already completed it, skip ahead to The Getting Started Panel below. This section explains what each step did, in case you need to revisit any of these settings later. Step 1: Choose Your Billing Currency You select the currency you'll be billed in - GBP (British Pound), EUR (Euro), or USD (US Dollar). Each option shows the monthly price per salon, so you can see exactly what you'll pay once your trial ends. Your free trial starts the moment you complete the wizard. Step 2: Set Up Your Salons Here you create your first salon (you can add more than one - use Add Another Salon to add additional locations). For each salon you provide: Salon Name (required) Business Name (optional - your registered company name, shown on invoices) Salon Email (required - public contact email for customers) Phone (required - public contact number for bookings) Timezone (used for appointment scheduling - defaults to Europe/London) Display Currency (the currency shown on prices and receipts) Address Details - Country, Address, City, State",{"title":29,"description":607,"path":30,"section":592,"content":608},"Luminate supports social login so you can sign in with your existing Google account instead of remembering another password. This tutorial explains how social...","Tutorial 1.5: Signing In with Google Introduction Luminate supports social login so you can sign in with your existing Google account instead of remembering another password. This tutorial explains how social login works, how to link and unlink providers, and how to manage your connected accounts. Who this is for: All users (Owner, Admin, Manager, Staff, Receptionist) What you'll learn: Sign in or register with a social account What happens when your social email matches an existing Luminate account How two-factor authentication works with social login Set a password if you signed up with a social account Link and unlink social accounts in Settings Understand when you cannot disconnect a provider Time to complete: 5-10 minutes Prerequisites A Google account Your salon's Luminate URL Social login must be enabled for your Luminate instance (your salon owner or administrator will have configured this) Step-by-Step Instructions Step 1: Sign In with a Social Account Go to your Luminate login page Below the email and password fields, you'll see a divider that reads \"or continue with\" Click one of the social login buttons: Continue with Google You'll be redirected to the provider's login page (Google) Sign in to your social account and grant Luminate permission You'll be redirected back to Luminate and logged in Note: The social login buttons only appear if your Luminate instance has been configured with the relevant provider credentials. If you don't see them, ask your salon owner. Step 2: Register with a Social Account If you don't yet have a Luminate account, you can create one using social login: Go to the Luminate registration page Below the registration form, you'll see the social login buttons labelled \"Sign up with\" instead of \"Continue with\" Click the provider you want to use Sign in to your social account and grant permission Luminate creates your account automatically using your name and email from the provider What happens when you register with a social accoun",{"title":277,"description":610,"path":278,"section":611,"content":612},"Keep your customers informed and engaged with Luminate's comprehensive notification and messaging system. From automated appointment reminders that reduce...","Notifications And Communication","Section 10: Notifications & Communication Keep your customers informed and engaged with Luminate's comprehensive notification and messaging system. From automated appointment reminders that reduce no-shows to birthday greetings that build loyalty, this section covers all aspects of customer communication. Tutorials in This Section 10.1 Setting Up Appointment Reminders Automatic reminders reduce no-shows. Learn how to configure appointment reminder settings, choose how many hours before appointments to send reminders (e.g., 24 hours, 48 hours), select channels (email, SMS), customise reminder messages, and set up follow-up messages sent after appointments for feedback and rebooking. Time: 10-15 minutes 10.2 Birthday Notifications and Customer Engagement Birthday messages build loyalty and drive bookings. This tutorial shows you how to enable birthday notifications, customise birthday messages, offer birthday promotions, choose notification channels, and track the response rate to your birthday campaigns. Time: 10-15 minutes 10.3 Creating Custom Notification Templates Customise what customers see when they receive notifications. Learn how to create and edit notification templates for confirmations, reminders, receipts, and more. We cover using template variables (customer name, appointment time, etc.), the visual email builder, SMS character counting, and setting default templates. Time: 20-30 minutes 10.4 Managing the Messaging Inbox The unified messaging inbox shows all customer conversations in one place with a split-pane layout for easy navigation. Learn how to view and filter conversations by channel (SMS, email) and status (open, closed, archived), compose new messages to customers, reply to incoming messages, close and reopen conversations, and archive old threads. You can also view customer-specific message history directly from their profile. Perfect for two-way customer communication. Time: 15-20 minutes 10.5 SMS Balance and Usage Tracking Sending SMS costs ",{"title":283,"description":614,"path":284,"section":611,"content":615},"Appointment reminders are one of the most effective tools for reducing no-shows in your salon. Studies show that automated reminders can reduce no-show rates...","Tutorial 10.1: Setting Up Appointment Reminders Introduction Appointment reminders are one of the most effective tools for reducing no-shows in your salon. Studies show that automated reminders can reduce no-show rates by up to 50%, saving you significant lost revenue and helping your schedule run smoothly. Luminate's reminder system lets you send automatic messages to customers before their appointments, giving them time to confirm, reschedule if needed, or simply remember their booking. You can also set up follow-up messages that go out after appointments to request feedback, encourage rebooking, or thank customers for visiting. This tutorial covers everything you need to know about configuring appointment reminders, follow-up messages, and all other notification types on the Configuration page in Luminate. Who this is for: Salon owners and administrators who want to reduce no-shows and improve customer communication. What you'll learn: How to access the Notifications settings Understanding the Configuration page layout and all notification sections Adding appointment reminders (sent before appointments) Adding follow-up messages (sent after appointments) Choosing between Email, SMS, and WhatsApp channels Configuring instant notifications (payment receipts, refunds, no-shows, cancellations, reschedules) Setting up skin test and skin test expiry reminders Configuring outstanding balance reminders Enabling, disabling, editing, and deleting notification rules Best practices for reminder timing Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role access (Managers, Receptionists, and Staff do not have access to Notifications settings) — this includes the Pause All Messaging kill switch At least one notification template created (or use the system defaults) For SMS reminders: sufficient SMS credits in your account For WhatsApp reminders: a customer's mobile number (WhatsApp is available to all salons — just enable it wh",{"title":287,"description":617,"path":288,"section":611,"content":618},"Birthday messages are a simple but powerful way to make customers feel valued and drive bookings. A well-timed birthday greeting, especially one that includes...","Tutorial 10.2: Birthday Notifications and Customer Engagement Introduction Birthday messages are a simple but powerful way to make customers feel valued and drive bookings. A well-timed birthday greeting, especially one that includes a special offer, can turn an inactive customer into a regular visitor and strengthen loyalty among your existing clientele. Luminate's birthday notification system automatically sends personalised greetings to customers on or around their birthday. You choose when to send them (on the day, a few days before, or after), which channel to use (email, SMS, or WhatsApp), and what message template to use. You can even set up multiple birthday notifications at different times. This tutorial shows you how to configure birthday notifications and use them as part of your customer engagement strategy. Who this is for: Salon owners, administrators, and managers who want to build customer loyalty and drive birthday bookings. What you'll learn: How birthday notifications work in Luminate Setting up birthday notifications via email, SMS, or WhatsApp Choosing the right timing for birthday messages Managing multiple birthday notifications Understanding marketing consent requirements Ideas for effective birthday campaigns Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: The Manage notifications permission (Owners and Admins have this by default) Customer records with birth dates entered Customers with marketing consent enabled for the relevant channel (birthday messages are marketing, not transactional — consent is recorded separately for email, SMS, and WhatsApp) Birthday notification templates created (or plan to use the built-in defaults) For SMS and WhatsApp: sufficient SMS/messaging credits in your account For WhatsApp: WhatsApp is available to all salons — you simply choose it as the channel when adding a notification. WhatsApp messages use pre-approved Meta templates Step-by-Step Instructions Step 1: Navigate to ",{"title":291,"description":620,"path":292,"section":611,"content":621},"Notification templates control what your customers see when they receive messages from your salon. Whether it's an appointment reminder, birthday greeting...","Tutorial 10.3: Creating Custom Notification Templates Introduction Notification templates control what your customers see when they receive messages from your salon. Whether it's an appointment reminder, birthday greeting, payment receipt, or any other automated communication, well-crafted templates help maintain your brand voice and ensure customers have the information they need. Luminate provides a visual email builder for creating polished HTML emails and a streamlined SMS editor for concise text messages. Both support dynamic tokens that automatically insert customer and appointment details like names, dates, and times. This tutorial covers everything you need to know about creating, editing, and managing notification templates for the Email and SMS channels. WhatsApp is also available as a notification channel, but WhatsApp messages use pre-approved templates that are managed centrally rather than built here — see Channels: Email, SMS and WhatsApp below. Who this is for: Salon owners and administrators who want to customise automated customer communications. What you'll learn: Understanding template types and channels Creating email templates with the visual builder Creating SMS templates with character counting How WhatsApp templates differ from email and SMS Using dynamic tokens for personalisation Setting default templates Managing and organising your template library Time to complete: 20-30 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role access (requires the manage-notifications permission) A clear idea of what message you want to create Your salon logo uploaded (optional, for email headers - this appears automatically) Step-by-Step Instructions Step 1: Navigate to Template Management From any page in Luminate, click Notifications in the main sidebar menu Click the Templates tab at the top of the page You'll see the Message Templates card with a list of existing templates and filtering options The Templates tab shows: Search",{"title":295,"description":623,"path":296,"section":611,"content":624},"The unified messaging inbox brings all your customer conversations into one place. Whether a customer replies to an SMS reminder, responds to an email, or...","Tutorial 10.4: Managing the Messaging Inbox Introduction The unified messaging inbox brings all your customer conversations into one place. Whether a customer replies to an SMS reminder, responds to an email, or sends a WhatsApp message, you can view and respond to all messages from a single interface. Two-way communication helps you provide better customer service, answer questions quickly, handle rebooking requests, and maintain relationships with your clientele. The split-pane design lets you browse conversations on one side while reading and replying on the other, making it easy to manage high volumes of messages efficiently. This tutorial covers how to use the messaging inbox for everyday customer communication. Who this is for: Salon owners, administrators, managers, receptionists, and staff who communicate with customers. What you'll learn: Navigating the messaging inbox interface Viewing and filtering conversations Reading and replying to messages Composing new messages to customers Closing, reopening, and archiving conversations Viewing customer-specific message history Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Staff role or higher — every role can read the inbox and reply. Closing, reopening and archiving conversations additionally needs the Owner, Admin, Manager or Receptionist role; Staff won't see those buttons At least one customer with an email address or phone number For sending SMS: sufficient SMS credits in your account Step-by-Step Instructions Step 1: Access the Messaging Inbox From any page in Luminate, click Messages in the main sidebar menu You'll arrive at the unified inbox showing all customer conversations Unread message badge: The Messages menu item in the sidebar displays a badge showing the total number of unread messages waiting in open conversations. This badge refreshes automatically every few seconds, helping you spot new messages at a glance without navigating away from your current page. Wh",{"title":299,"description":626,"path":300,"section":611,"content":627},"SMS messages have higher open rates than email - studies show over 90% of SMS messages are read within three minutes. This makes SMS perfect for appointment...","Tutorial 10.5: SMS Balance and Usage Tracking Introduction SMS messages have higher open rates than email - studies show over 90% of SMS messages are read within three minutes. This makes SMS perfect for appointment reminders, time-sensitive updates, and quick customer communications. However, unlike email, sending SMS costs money. Luminate tracks your SMS credit balance and provides detailed usage reports so you can monitor spending, understand patterns, and ensure you never run out of credits at a critical moment. With features like low balance warnings and auto top-up, you can keep your notification system running smoothly without constant manual oversight. This tutorial covers how to check your balance, understand usage, purchase credits, and set up automatic top-ups. Who this is for: Salon owners and administrators who manage the salon's SMS budget and notification systems. What you'll learn: Checking your current SMS balance Understanding how SMS credits are used Purchasing additional credits Setting up automatic top-up Reading the SMS usage report Optimising SMS usage to reduce costs Understanding trial period SMS restrictions Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role access Access to the salon's Settings area Luminate open on a computer or tablet browser if you want to buy credits. Buying credits and setting up auto top-up are part of Luminate on the web. The iPhone and Android apps show your balance and usage, but not the Purchase Credits or Auto Top-up cards. Auto top-up keeps delivering credits on any device once it is switched on. Step-by-Step Instructions Step 1: Check Your Current SMS Balance There are two places to view your SMS balance: From Salon Settings: Click Settings in the main sidebar menu Select your salon Click the SMS tab You'll see two summary cards at the top: Current Balance - How many credits you have available right now Last Top-up - When you last purchased credits (or \"Neve",{"title":303,"description":629,"path":304,"section":611,"content":630},"Marketing campaigns reach customers who have opted in to promotions. But sometimes you need to tell all affected customers about a service change — a...","Tutorial 10.6: Transactional Campaigns Introduction Marketing campaigns reach customers who have opted in to promotions. But sometimes you need to tell all affected customers about a service change — a bank-holiday closure, a stylist off sick, a sudden change to your opening hours — and you can't wait for customers to opt in to marketing first. These messages aren't marketing. Under UK GDPR / PECR they're service communications about an existing customer relationship, sent under legitimate interest. Luminate calls them transactional campaigns to keep them clearly separate from promotions. Because the rules are strict — the wording must really be operational, with no promotional content — Lumen, Luminate's AI assistant, reviews every transactional campaign before it sends. If your wording reads as marketing, the send is blocked until you either revise the content or switch the campaign to Marketing. This tutorial walks through creating a transactional campaign, what the AI gate checks, and how to handle a blocked verdict. Who this is for: Salon owners and admins who need to send operational notices to customers. What you'll learn: When to use a transactional campaign vs a marketing campaign How the audience is determined and how to narrow it with the same filter builder marketing campaigns use How the AI gate works and what it looks for What to do when a verdict is blocked Which customers receive the message under the legitimate-interest rules Time to complete: 5–10 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role access (the Manage Notifications permission — see Tutorial 16.1 for role details) A customer base with appointments in the last 12 months or upcoming bookings (otherwise the audience will be empty) When to Use Which Type | Situation | Campaign type | |---|---| | Salon is closed on a bank holiday or for refurbishment | Transactional | | Stylist off sick — affected customers need to know | Transactional | | Address change, openi",{"title":307,"description":632,"path":308,"section":611,"content":633},"A customer walks in and reception marks them as arrived. If you are in the back room mixing colour, you have no way of knowing until you look at a screen.","Tutorial 10.7: Push Notifications on Your Phone Introduction A customer walks in and reception marks them as arrived. If you are in the back room mixing colour, you have no way of knowing until you look at a screen. Push notifications fix that. The Luminate app can send a short banner to your phone or tablet the moment something happens that you need to know about. You choose what you are told about, and on which devices, and nobody else's choices affect yours. Push notifications are per person, not per salon. Turning them on for yourself changes nothing for your colleagues. Who this is for: Any staff member who uses the Luminate app on a phone or tablet. What you'll learn: Turning notifications on for a device Choosing what you are notified about Adding and removing devices What appears on a locked screen Time to complete: 5 minutes Prerequisites Before you begin, make sure you have: The Luminate app installed on your phone or tablet Signed in to the app on that device Push notifications only work in the app. Opening Luminate in a web browser will show you the settings page, but the \"Turn on notifications for this device\" button will not appear. Step-by-Step Instructions Step 1: Open Your Notification Settings Open the Luminate app on the device you want to be notified on Tap your name at the bottom of the sidebar menu Tap Settings Tap the Notifications tab Step 2: Turn On Notifications for This Device Tap Turn on notifications for this device Your phone will ask whether Luminate may send you notifications. Tap Allow The device now appears under Your devices, showing its name and when it was last used. Repeat this on every device you want to be notified on. Your phone and the salon iPad are separate — turning it on for one does not turn it on for the other. Step 3: Choose What You Are Notified About Below the device card you will see one card for each way we can reach you: Email me about — sent to the address on your profile Push to my devices — shown on the phones",{"title":311,"description":635,"path":312,"section":636,"content":637},"This section covers essential compliance and safety features in Luminate that help you meet UK legal requirements and protect both your salon and your clients.","Compliance And Safety","Section 11: Compliance & Safety This section covers essential compliance and safety features in Luminate that help you meet UK legal requirements and protect both your salon and your clients. Tutorials in This Section 11.1 Skin Test Management - Patch Tests and Safety UK salons must perform patch tests before certain colour services. This comprehensive guide covers creating skin test records, setting up the test questionnaire, using QR codes for customers to complete tests remotely, staff sign-off requirements, tracking test validity and expiry, and preventing bookings without valid tests. Essential reading for any salon offering colour services. Time: 20-25 minutes 11.2 GDPR Compliance - Data Protection and Privacy GDPR gives customers rights over their data, and as a salon owner you're responsible for compliance. Learn how Luminate helps you meet data protection requirements: managing customer consent, handling data access requests, anonymising customer data (the right to be forgotten), protecting staff data, and understanding what records are retained. This guide explains your legal obligations and how Luminate supports them. Time: 15-20 minutes 11.3 Managing Customer and Staff Data Retention When customers stop visiting or staff members leave, you can't simply delete their records - you may need them for financial, tax, or legal purposes. Learn the difference between deactivating (hiding from lists while preserving data) and anonymising (permanently removing personal information while keeping business records). This guide explains when to use each approach and walks you through both processes. Time: 10-15 minutes 11.4 Hiding Customer Contact Details from Staff Some salons would rather their stylists did not hold clients' contact details. This optional setting masks a customer's email and phone and hides their address and date of birth from Staff-role team members — while leaving messaging, bookings and the self-service update link working exactly as before. Lear",{"title":317,"description":639,"path":318,"section":636,"content":640},"In the UK, performing a patch test (also called a skin allergy test or skin test) before hair colouring services is an essential safety requirement. These...","Tutorial 11.1: Skin Test Management - Patch Tests and Safety Introduction In the UK, performing a patch test (also called a skin allergy test or skin test) before hair colouring services is an essential safety requirement. These tests help identify allergic reactions to hair dye chemicals like PPD (paraphenylene diamine) before they cause serious harm. Luminate provides a comprehensive skin test management system that helps you record, track, and manage patch tests for all your clients. The system follows NHBF (National Hair & Beauty Federation) guidelines and helps ensure your salon meets insurance requirements while protecting both you and your clients. The workflow has two phases: Screening — the customer answers your screening questions, signs, and accepts the privacy policy. This can be done on a salon device or remotely (link or QR code). Patch test — once screening is complete, a staff member records the physical patch test (test method, brands and locations, signature). After the waiting period the result is recorded. Who this is for: Salon owners, managers, and stylists who perform colour services. What you'll learn: How to configure skin test settings, screening questions, and consent for your salon How to start a screening either in-salon or by sending the customer a link / QR code How to apply the patch test and record the final result How calendar bookings warn or block when a customer needs a test How online booking handles new colour clients who need a screening How to track validity, expiry, and customers needing tests from the dashboard Time to complete: 25-30 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role (to configure settings — Managers and Staff can record and view tests, but only Owner/Admin can edit salon settings) Access to the salon's services list (to mark services requiring tests) Understanding of your insurance requirements for patch testing Step-by-Step Instructions Step 1: Configure Skin Test Settings Be",{"title":321,"description":642,"path":322,"section":636,"content":643},"The General Data Protection Regulation (GDPR) gives individuals in the UK and EU significant rights over their personal data. As a salon owner, you're...","Tutorial 11.2: GDPR Compliance - Data Protection and Privacy Introduction The General Data Protection Regulation (GDPR) gives individuals in the UK and EU significant rights over their personal data. As a salon owner, you're responsible for protecting customer and staff data, respecting their privacy rights, and maintaining proper records. Luminate is designed with GDPR compliance in mind, providing tools to manage consent, handle data requests, and protect personal information. This tutorial explains your obligations and shows you how to use Luminate's features to meet them. Who this is for: Salon owners and administrators responsible for data protection. What you'll learn: Understanding your GDPR obligations as a salon Managing customer communication consent Handling data access requests Using the anonymisation feature (right to be forgotten) Protecting staff data Understanding what data is retained and why Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role (required for data management functions) Basic understanding of GDPR principles Access to customer and staff records Step-by-Step Instructions Step 1: Understand Your GDPR Obligations As a salon processing personal data, you must: Have a lawful basis for processing data (e.g., contract, consent, legitimate interest) Be transparent about what data you collect and why Only collect necessary data (data minimisation) Keep data accurate and up to date Protect data from unauthorised access Respond to data subject requests within one month Report data breaches to the ICO within 72 hours Luminate helps you meet these obligations through built-in features, but you remain responsible for compliance. Step 2: Manage Customer Communication Consent GDPR requires explicit consent for marketing communications. Luminate separates consent into two categories: Transactional Communications: Appointment confirmations Appointment reminders Booking changes Receipt emails These are ",{"title":325,"description":645,"path":326,"section":636,"content":646},"When customers stop visiting or staff members leave your salon, you need to decide what to do with their data. Simply deleting everything isn't always possible...","Tutorial 11.3: Managing Customer and Staff Data Retention Introduction When customers stop visiting or staff members leave your salon, you need to decide what to do with their data. Simply deleting everything isn't always possible - you may need records for tax purposes, legal disputes, or business analysis. Luminate provides two approaches: deactivation (hiding records while preserving data) and anonymisation (removing contact details and personal content from live records while keeping required business records). This tutorial explains when to use each approach and walks you through the process. Who this is for: Salon owners and administrators managing customer and staff records. What you'll learn: The difference between deactivation and anonymisation When to deactivate vs anonymise customers When to deactivate vs anonymise staff members What data is preserved vs removed in each case Step-by-step instructions for both processes How to automate anonymisation of long-inactive customers (data retention) Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role (required for anonymisation, and for staff deactivation) Understanding of your legal data retention requirements Knowledge of any outstanding balances or ongoing matters Deactivating a customer (not anonymising) is more widely available - anyone who can manage customers (Owner, Admin, Manager, Staff, or Receptionist) can do it, since it's reversible. Understanding the Difference Before managing any records, understand these two distinct approaches: | Aspect | Deactivation | Anonymisation | |--------|--------------|---------------| | Purpose | Stop new work for the record | Comply with data deletion requests | | Reversible? | Yes | No - permanent | | Personal data | Preserved | Removed/replaced | | Visible in lists | Customers: yes, with an Inactive badge. Staff: no (the staff list defaults to active only) | No (appears as \"Deleted Customer\" or \"Former Staff Member\")",{"title":329,"description":648,"path":330,"section":636,"content":649},"Your customer records hold email addresses, phone numbers, home addresses and dates of birth. Every stylist with a login can read all of it. For most salons...","Tutorial 11.4: Hiding Customer Contact Details from Staff Introduction Your customer records hold email addresses, phone numbers, home addresses and dates of birth. Every stylist with a login can read all of it. For most salons that is exactly right — the person doing the colour is often the person who rings to move an appointment. Some salons would rather their stylists did not hold that information. It might be a condition of an insurance policy, a response to a client's request, or simply a decision that contact details belong to the salon and not to whoever is on the floor. Luminate lets you hide those details from your Staff-role team members, one salon at a time. It is off until you turn it on, and it changes nothing else: a stylist with contact details hidden can still message the client, still take their booking, and still ask them to update their own details. Who this is for: Salon owners and administrators. What you'll learn: What a Staff-role team member sees when the setting is on What still works, and why How to turn it on and off How a stylist gets a client's details updated without seeing them Who the setting does and does not affect Time to complete: 5-10 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role A moment to tell your team, so a stylist does not think the app has broken What the Setting Does With the setting on, a Staff-role team member sees this on every screen that shows a customer: | Field | What they see | |-------|---------------| | Email | `j****@example.com` — the first letter and the domain | | Phone | `7321` — the last four digits | | Address | Hidden by your salon | | Date of birth | Hidden by your salon | Names, allergies, notes, badges, colour history and appointment history are untouched. A stylist needs those to do the work, and none of them is contact data. The last four digits of the phone number are deliberate. A client rings, gives their number, and the stylist can still confirm they are looking",{"title":333,"description":651,"path":334,"section":652,"content":653},"Ready to take your Luminate skills to the next level? This section covers powerful features for experienced users - from managing multiple salon locations to...","Advanced Features","Section 12: Advanced Features Ready to take your Luminate skills to the next level? This section covers powerful features for experienced users - from managing multiple salon locations to handling complex appointment bookings. Tutorials in This Section 12.1 Multi-Salon Management for Owners Own multiple locations? Luminate lets you manage them all from one account. Learn how to create additional salons, switch between salon contexts, understand how data is isolated between locations, and manage staff across your business. Time: 15-20 minutes 12.2 Advanced Appointment Features - Linked Bookings and Multi-Service Some treatments need several services in one visit. This guide covers booking multi-service appointments, how linked appointments share a booking group, handling colour treatments that need processing time between services, grouping existing bookings together (including across different stylists), and moving, cutting and cancelling a linked booking. Time: 15-20 minutes 12.3 Customising Your Calendar - Colours, Views, and Filters Make the calendar work for you. Learn how to switch between Today, Week, and List views, understand colour-coding for services and statuses, use filters to find specific appointments, and navigate efficiently through your schedule. Time: 10-15 minutes 12.4 Importing and Exporting Data Export your salon data for backup, GDPR compliance, or migration. This guide covers the Data Export tool (full salon and individual customer exports in JSON or CSV), report exports to CSV and PDF, transaction document downloads, and the bulk import process for new salons. Time: 15-20 minutes 12.5 Colour Formulas Record exactly what went into every colour mix. This guide covers enabling colour formulas, the unified Colour Formula dialog and where it appears, planning a formula and recording actuals, finalising and reverting, the overage charge badge, and duplicating a formula from a customer's history. Time: 15 minutes Recommended Reading Order These tuto",{"title":339,"description":655,"path":340,"section":652,"content":656},"Own multiple salon locations? Luminate lets you manage them all from one account. This guide shows you how to create additional salons, switch between salon...","Tutorial 12.1: Multi-Salon Management for Owners Introduction Own multiple salon locations? Luminate lets you manage them all from one account. This guide shows you how to create additional salons, switch between salon contexts, understand how data is isolated between locations, and view all your locations from the My Salons overview page. Multi-salon management is designed for salon owners who operate two or more locations. Each salon maintains its own staff, customers, appointments, transactions, and settings - but you access everything through a single login. Who this is for: Salon owners who manage or plan to manage multiple locations. What you'll learn: How to create additional salons Switching between salons using the salon switcher Understanding data isolation between salons Managing salon settings for each location Viewing the \"My Salons\" overview page Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner access At least one salon already set up Your new salon's basic information (name, address, contact details) Step-by-Step Instructions Step 1: Access the Salon Switcher The salon switcher is the dark badge in the header bar at the top of every page. Look for your current salon name displayed next to the building icon in the header, with a small chevron to its right Click on the badge to open the dropdown menu You'll see options to switch salons and manage settings The dropdown displays: A Switch Salon heading and a list of all your active salons, with a tick next to the currently selected one (this section only appears if you have more than one salon) Salon Settings - Opens the settings page for the current salon Manage Salons - Opens the My Salons management page (owners only) If you only have a single salon and no settings access, the badge is shown as a plain label rather than a dropdown. Step 2: View Your Salons (My Salons Page) To see all your salon locations in one view: Click your salon name",{"title":343,"description":658,"path":344,"section":652,"content":659},"Some salon treatments require multiple services or multiple time blocks. A colour appointment might need an initial application, processing time, and then a...","Tutorial 12.2: Advanced Appointment Features - Linked Bookings and Multi-Service Introduction Some salon treatments require multiple services or multiple time blocks. A colour appointment might need an initial application, processing time, and then a blow dry. A bridal party might book several services back-to-back. Luminate handles these complex bookings through linked appointments - multiple appointments connected together that maintain timing relationships. This guide covers creating multi-service bookings, understanding how linked appointments work, and managing complex colour treatments that need processing time between services. Who this is for: Salon owners, managers, and staff who book complex treatments involving multiple services. What you'll learn: Creating multi-service bookings Understanding linked appointments and booking groups Managing processing time between services Updating status for linked appointments Moving and rescheduling linked bookings Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Staff members set up in your salon Services created with appropriate durations Some services configured with processing time (for colour treatments) The Appointments page accessible Step-by-Step Instructions Step 1: Understanding Multi-Service Bookings In Luminate, each appointment handles one service. When a customer wants multiple services, the system creates linked appointments - separate appointments connected by a booking group ID. For example, if a customer books \"Root Touch-up + Full Colour + Blow Dry\": Three separate appointments are created They share the same booking group ID They're sequenced (1, 2, 3) to maintain order Linked appointment indicators appear on the calendar Why this approach? Each service is tracked individually, so it can be billed, rescheduled, or cancelled on its own Processing time (e.g., colour development) can be scheduled between services Individual services can be billed separately if require",{"title":347,"description":661,"path":348,"section":652,"content":662},"The appointment calendar is the heart of your salon operations. Luminate offers multiple ways to view and customise your calendar to suit your workflow. You...","Tutorial 12.3: Customising Your Calendar - Colours, Views, and Filters Introduction The appointment calendar is the heart of your salon operations. Luminate offers multiple ways to view and customise your calendar to suit your workflow. You can switch between day, week, and list views, colour-code appointments by service type, and access powerful features like the waitlist panel and clipboard. This guide covers making the calendar work for you - from choosing the right view for your needs to understanding the visual cues that help you manage appointments efficiently. Who this is for: All staff members who use the appointment calendar daily. What you'll learn: Switching between Day, Week, and List views Understanding appointment colour-coding Using the sidebar panels (Waitlist and Clipboard) Navigating dates and time slots Interpreting staff roster and availability indicators Using keyboard shortcuts for quick navigation Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Access to the Appointments page At least some appointments and staff in the system (for visual examples) Services set up with colours assigned Step-by-Step Instructions Step 1: Choose Your Calendar View Luminate offers three calendar views, accessible via the button group in the top-right of the Appointments page: | View | Best For | Features | |------|----------|----------| | Day | Reception desk, daily overview | All staff columns, real-time \"now\" line, drag-and-drop | | Week | Individual stylist schedule | Single staff member, weekly overview, \"now\" line on today's column, shift indicators | | List | Searching, filtering, bulk review | Table format, filters, pagination | To switch views: Go to Appointments in the sidebar Click Day, Week, or List in the button group (on narrow screens these show as icons only) Your current view is highlighted. The URL updates to preserve your selection (you can bookmark specific views). Note that the Day button corresponds to `view=",{"title":351,"description":664,"path":352,"section":652,"content":665},"Whether you're backing up your salon data, responding to a customer's data request under GDPR, preparing reports for your accountant, or migrating from another...","Tutorial 12.4: Importing and Exporting Data Introduction Whether you're backing up your salon data, responding to a customer's data request under GDPR, preparing reports for your accountant, or migrating from another system — Luminate gives you several ways to get data in and out. This guide covers the Data Export tool for full salon and individual customer exports, report exports to CSV and PDF, transaction document downloads, and the bulk import process for new salons. Who this is for: Salon owners and administrators who need to export data for backup, compliance, accounting, or analysis. What you'll learn: How to create full salon and individual customer exports Choosing between JSON and CSV formats Exporting reports to CSV and PDF Downloading transaction invoices and receipts Understanding the bulk data import process Time to complete: 15-20 minutes Prerequisites Before you begin: You must be logged in as an Owner or Admin (the `export-reports` permission is required) Access to the Settings page (for data exports) and Reports section (for report exports) A web browser that can download files Step-by-Step Instructions Step 1: Access the Data Export Tool The Data Export tool lets you export all your salon data or an individual customer's data as a downloadable ZIP file. Click Settings in the sidebar Select the Data tab The Data tab is split into two sub-tabs: Exports and Data Retention. It opens on Exports — that's the one you want here. (Data Retention is the automatic-anonymisation policy, covered in Tutorial 11.3.) On the Exports sub-tab you'll see two sections: Create Export at the top and Export History below Step 2: Create a Full Salon Export A full salon export packages all your data into a single ZIP file — ideal for backups or migrating to a new salon. Under Export Scope, select Full Salon Under Export Format, choose your format: JSON — Structured data that can be re-imported into another Luminate salon. Best for backups and migration. CSV — Spreadsheet-f",{"title":355,"description":667,"path":356,"section":652,"content":668},"Colour formulas let you record exactly what products went into each colour mix, with precise gram measurements. Every formula is tied to a customer (and...","Tutorial 12.5: Colour Formulas Introduction Colour formulas let you record exactly what products went into each colour mix, with precise gram measurements. Every formula is tied to a customer (and optionally to an appointment), so the next colourist can reproduce the recipe — and, in Full mode, any overage above the grams included in the service price is billed automatically. This tutorial covers the unified Colour Formula dialog that appears everywhere you record colour work in the main app: the customer profile, the appointment detail page, and the calendar's appointment sidebar. For the tablet-based Colour Bar flow (Mix, Reweigh, live scale weighing) see Tutorial 20.9 and the rest of Section 20. Who this is for: Staff, Receptionist, Manager, Admin, Owner What you'll learn: Enable colour formulas for your salon Plan a formula and its bowls, products and developer line Record actuals later in mixing mode Finalise, revert, and recognise the charge badge Duplicate a formula from the customer's history Run a colour stock take Time to complete: 15 minutes Prerequisites Logged in as Staff or above Your salon's colour formula mode must be Structured formulas or Full (formulas + stock + billing) (see Step 1, or Tutorial 20.2). In Notes only mode the formula UI does not appear; stick with consultation notes (Tutorial 3.7). For Full-mode overage billing: colour services must have Colour grams included set (Tutorial 7.1) and at least one default Colour Charge Rule (Tutorial 20.2). How the dialog works: plan first, mix later There is one dialog, and it has two modes. Understanding the split is the key to the whole feature: Plan mode (the dialog opens as Plan Colour Formula) — you build the recipe: bowls, products, target grams and the developer line. Saving stores the targets as a draft. Planning never touches stock and never bills. Mixing mode (the dialog opens as Mix Colour) — you reopen an existing formula to record what you actually weighed. This is where you Finalise, wh",{"title":359,"description":670,"path":360,"section":671,"content":672},"Configure your salon's profile, regional settings, and business policies to customise Luminate for your needs.","Salon Settings And Configuration","Section 13: Salon Settings & Configuration Configure your salon's profile, regional settings, and business policies to customise Luminate for your needs. Tutorials in This Section 13.1 Salon Profile and Business Information Keep your salon's identity and contact information up to date. Learn how to update your salon name, business name, contact details, address, and logo. Understand where this information appears throughout Luminate and in customer communications. Time: 10-15 minutes 13.2 Timezone, Currency, and Regional Settings Configure regional settings that affect how Luminate displays dates, times, and monetary values. Learn to set your timezone correctly, choose your currency, configure tax rates, and select a date format that suits your team. Time: 10-15 minutes 13.3 Notification Channel Configuration Control how and when Luminate communicates with your customers. Configure appointment reminders, follow-up messages, birthday notifications, instant notifications, skin test reminders, and outstanding balance reminders. Choose between email, SMS, and WhatsApp channels and customise timing to reduce no-shows and encourage rebooking. Time: 15-20 minutes 13.4 Leave Settings - Allowances and Carryover Policies Establish fair and consistent leave policies for your staff. Set default annual leave allowances, configure your leave year start date, and choose how unused leave is handled at year-end with no carryover, full carryover, or capped carryover options. Time: 5-10 minutes Recommended Reading Order Tutorial 13.1 - Start with your salon profile and business information Tutorial 13.2 - Configure timezone and regional settings (critical for appointments) Tutorial 13.3 - Set up customer notifications Tutorial 13.4 - Configure staff leave policies Next Steps After completing Section 13, consider exploring: Section 1: Getting Started - If you haven't completed initial setup Section 4: Staff Management - Managing staff profiles, levels and payroll periods Section 6: Lea",{"title":365,"description":674,"path":366,"section":671,"content":675},"Your salon profile is the foundation of your Luminate account. It contains the essential business information that appears on receipts, customer...","Tutorial 13.1: Salon Profile and Business Information Introduction Your salon profile is the foundation of your Luminate account. It contains the essential business information that appears on receipts, customer communications, and throughout the system. Keeping this information accurate ensures your customers receive professional communications and your business records are complete. This tutorial covers how to update your salon name, contact details, address, branding, logo, and theme. Whether you're moving to a new location, rebranding, or simply updating your phone number, this guide walks you through every field in the salon profile. Who this is for: Salon owners and administrators who need to update business information. What you'll learn: How to access salon settings Updating your salon name and legal business name Managing contact details (email, phone) Updating your location and address Uploading and replacing your salon logo Customising your salon's theme and appearance Understanding where this information appears Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role in Luminate (other roles cannot access salon settings) Your current business details ready (address, phone, email) If updating your logo: an image file in PNG or JPG format (max 5MB) Step-by-Step Instructions Step 1: Access Salon Settings There are two ways to access your salon settings: Option A - From the header: Click your salon name in the top navigation bar Select Salon Settings from the dropdown menu Option B - From the Salons page (Owners only): Click Manage Salons from the salon dropdown, or navigate directly to the Salons page Click Edit next to the salon you want to update You'll arrive at the Edit Salon page. Across the top is a row of six tabs — General, Staff, Services, Online Booking, SMS, and Data. The General tab is selected by default, and within it the Details sub-tab — which holds your salon profile information — is shown fir",{"title":369,"description":677,"path":370,"section":671,"content":678},"Regional settings ensure Luminate displays information correctly for your location. The timezone determines when appointments appear on calendars and when...","Tutorial 13.2: Timezone, Currency, and Regional Settings Introduction Regional settings ensure Luminate displays information correctly for your location. The timezone determines when appointments appear on calendars and when reminders are sent. Currency controls how prices display throughout the system. Date format affects how all dates appear to you and your team. Getting these settings right is essential, especially the timezone. An incorrect timezone means appointments might show at the wrong time, and automated reminders could reach customers at unexpected hours. This tutorial guides you through configuring each setting and explains how they affect your daily operations. Who this is for: Salon owners and administrators configuring regional preferences. What you'll learn: How to set your salon's timezone correctly Choosing and changing your currency Configuring tax rates and labels Selecting a date format that suits your team Understanding how these settings affect appointments, reports, and communications Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role in Luminate Knowledge of your local timezone (if unsure, check your computer's time settings) Your tax registration details (rate and type, e.g., VAT at 20%) Step-by-Step Instructions Step 1: Access Regional Settings Click your salon name in the header bar and select Salon Settings (or choose Manage Salons and then Edit next to the salon you want to configure) On the Edit Salon page, make sure the General tab is selected — it opens by default Within the General tab, ensure the Details sub-tab is active (alongside Themes and Badges) Scroll down to the Localization card Step 2: Set Your Timezone The timezone setting is critical. It affects: How appointment times display on the calendar When automated reminders and notifications are sent Time calculations in reports and analytics To set your timezone: Find the Timezone dropdown in the Localization section Select",{"title":373,"description":680,"path":374,"section":671,"content":681},"Luminate sends automated notifications to keep your customers informed about their appointments, transactions, and special occasions. The Notifications page...","Tutorial 13.3: Notification Channel Configuration Introduction Luminate sends automated notifications to keep your customers informed about their appointments, transactions, and special occasions. The Notifications page lets you configure exactly when and how these messages are sent — by email, SMS, WhatsApp, or any combination. Effective notification configuration helps reduce no-shows with timely reminders, encourages rebooking with thoughtful follow-ups, and maintains customer relationships through birthday greetings. This tutorial covers how to configure each notification type, choose between email, SMS, and WhatsApp channels, and customise timing to suit your salon's workflow. Who this is for: Salon owners and administrators who want to configure customer communication settings. What you'll learn: Understanding the different notification types Pausing all messaging temporarily Adding and configuring appointment reminders Setting up follow-up messages Configuring birthday notifications Managing instant notifications Setting up skin test reminders and expiry reminders Configuring outstanding balance reminders Enabling and disabling individual notifications Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role in Luminate. Managers, Receptionists and Staff don't see Notifications in the sidebar Understanding of your salon's customer communication preferences SMS credits if you want to use SMS or WhatsApp notifications (see the SMS tab in Salon Settings). WhatsApp messages draw down the same credit balance as SMS Step-by-Step Instructions Step 1: Access Notification Settings Click Notifications in the left sidebar menu You'll see the Notifications page with two tabs: Configuration and Templates The Configuration tab is selected by default, showing all notification types The page is organised into sections for each notification category: Pause All Messaging Appointment Reminders Follow-up Messages Birthday Notificati",{"title":377,"description":683,"path":378,"section":671,"content":684},"Managing staff leave is an important part of running a salon. Luminate's leave settings let you define how much annual leave your staff receive, when the leave...","Tutorial 13.4: Leave Settings - Allowances and Carryover Policies Introduction Managing staff leave is an important part of running a salon. Luminate's leave settings let you define how much annual leave your staff receive, when the leave year starts, and what happens to unused leave at the end of the year. These salon-wide defaults apply to all staff members, though individual staff can have custom allowances if needed. This tutorial covers configuring your default leave allowance, setting up your leave year, and choosing the right carryover policy for your business. Getting these settings right ensures fair and consistent leave management across your team. Who this is for: Salon owners and administrators managing staff leave policies. What you'll learn: Setting the default annual leave allowance Configuring when your leave year starts Understanding carryover policies (none, full, or capped) How these settings affect staff leave calculations Time to complete: 5-10 minutes Prerequisites Before you begin, make sure you have: Owner or Admin role in Luminate Understanding of your business's leave policy Knowledge of when your leave year typically runs (e.g., calendar year, tax year) Step-by-Step Instructions Step 1: Access Leave Settings Click your salon name in the header bar Select Salon Settings from the dropdown Click the Staff tab Click the Leave sub-tab You'll see three configuration sections: Default Leave Allowance Leave Year Carryover Policy Step 2: Set the Default Leave Allowance The default leave allowance determines how many days of annual leave each staff member receives by default. To configure: Find the Default Leave Allowance card Enter the number of days in the Default Leave Days field This number applies to every staff member who has no override of their own Default value: 28 days (standard UK statutory minimum for full-time employees) Maximum: 255 days. A larger figure is refused with a message on the field. How it works: This is the allowance for ev",{"title":381,"description":686,"path":382,"section":687,"content":688},"Manage your Luminate subscription, understand pricing, and control your payment methods.","Billing And Subscription","Section 14: Billing & Subscription Manage your Luminate subscription, understand pricing, and control your payment methods. Tutorials in This Section 14.1 Understanding Your Luminate Subscription Luminate is a subscription service. Learn how the subscription works, view your current plan, check your trial status, see when your next payment is due, and understand what's included in your plan. We'll also cover how to access the billing page and read your billing history. Time: 5-10 minutes 14.2 Managing Payment Methods and Billing Keep your payment details up to date to avoid service interruptions. This tutorial shows you how to add a payment method, update card details, view billing history, and manage failed payment situations. We'll also explain how to contact support for billing issues. Time: 5-10 minutes 14.3 Subscription Lifecycle - Trial, Grace Period, and Cancellation New to Luminate? You start with a trial period. Learn how trials work, what happens when your trial ends, how to convert to a paid subscription, what the grace period means if you cancel, and how to restore a cancelled subscription. This guide explains the complete subscription lifecycle. Time: 10-15 minutes Recommended Reading Order Tutorial 14.1 - Start here to understand your subscription basics Tutorial 14.2 - Learn how to manage payments Tutorial 14.3 - Understand what happens at each subscription stage Key Concepts | Term | Definition | |------|------------| | Trial | Your free 30-day period to evaluate Luminate | | Trial Extension | A one-time 30-day extension we can add to your trial on request | | Active | A paid subscription with valid payment method | | Past Due | Status when a payment has failed | | Grace Period | 90 days of read-only access after trial ends or cancellation | Pricing Overview Luminate uses simple per-salon pricing: | Currency | Price per Salon/Month | |----------|----------------------| | GBP | £69 | | EUR | €75 | | USD | $90 | Your total monthly cost = Price per salo",{"title":387,"description":690,"path":388,"section":687,"content":691},"Luminate is a subscription service that charges per salon per month. This guide explains how your subscription works, what's included in your plan, and how to...","Tutorial 14.1: Understanding Your Luminate Subscription Introduction Luminate is a subscription service that charges per salon per month. This guide explains how your subscription works, what's included in your plan, and how to view your current subscription status. Understanding your subscription helps you plan for costs and ensures uninterrupted access to all Luminate features. Whether you're on a free trial or an active paid subscription, the billing page gives you a clear overview of your current plan, pricing, and upcoming charges. Who this is for: Salon owners who want to understand their Luminate subscription and billing. What you'll learn: How to access the billing page Understanding your subscription status and what each status means Reading your plan details (pricing, salon count, billing dates) Viewing your billing history and events Time to complete: 5-10 minutes Prerequisites Before you begin, make sure you have: A Luminate account with owner access (only owners can view billing) An active subscription (trial or paid) Step-by-Step Instructions Step 1: Access the Billing Page The billing page is only available to salon owners. To access it: Click your name in the top-right corner of the header Select Billing from the dropdown menu You'll be taken to the Billing page, which displays all your subscription information. Step 2: Understanding the Billing Page Layout The billing page is organised into a few clear areas: | Area | What It Shows | |------|---------------| | Page header | The page title, plus action buttons — View History, and (once you have a payment method) Manage Payment Method | | Status banners | Context-sensitive alerts that only appear when relevant — for example a trial countdown, a \"payment failed\" warning, or a grace-period notice | | Your Plan | Your subscription status, monthly cost, price per salon, salon count, key dates, and whether a payment method is on file | | Activity | A short feed of your most recent billing events, with a Vi",{"title":391,"description":693,"path":392,"section":687,"content":694},"Keeping your payment details up to date ensures uninterrupted access to Luminate. This tutorial shows you how to add a payment method, view your billing...","Tutorial 14.2: Managing Payment Methods and Billing Introduction Keeping your payment details up to date ensures uninterrupted access to Luminate. This tutorial shows you how to add a payment method, view your billing history, and understand what to do if a payment fails. A valid payment method is required to continue using Luminate after your trial ends. If payments fail, your account may enter a restricted state, so it's important to keep your card details current. Who this is for: Salon owners who need to manage their payment details and billing. What you'll learn: How to add a payment method to your account How to view and download invoices What to do when a payment fails How to contact support for billing issues Time to complete: 5-10 minutes Prerequisites Before you begin, make sure you have: A Luminate account with owner access A valid payment method (credit or debit card) Luminate open on a computer or tablet browser. Billing is part of Luminate on the web. The iPhone and Android apps do not include the billing screens, so the Billing menu item does not appear there. Step-by-Step Instructions Step 1: Access the Billing Page Click your name in the top-right corner of the header Select Billing from the dropdown menu The billing page shows your current plan in the Your Plan card and your recent billing events in the Activity card. View History always sits in the top-right corner. Manage Payment Method joins it once you have a payment method on file and your trial has ended. Step 2: Add a Payment Method If you're on a trial, the billing page shows a banner near the top headed Your trial ends in X days, inviting you to add a card. If your account has lapsed into the grace period, you'll instead see a banner headed Your account is scheduled for deletion. On the billing page, find the trial banner (or, in the grace period, the deletion banner) Click Add Payment Method (in the grace period this button reads Add Payment to Restore) Luminate sends you to the checkout ",{"title":395,"description":696,"path":396,"section":687,"content":697},"Understanding the complete subscription lifecycle helps you make informed decisions about your Luminate account. This guide explains what happens at each stage...","Tutorial 14.3: Subscription Lifecycle - Trial, Grace Period, and Cancellation Introduction Understanding the complete subscription lifecycle helps you make informed decisions about your Luminate account. This guide explains what happens at each stage - from your initial trial through to paid subscription, and what occurs if you decide to cancel. Knowing how trials, grace periods, and cancellations work ensures you never lose access unexpectedly and understand your options at every stage. Who this is for: Salon owners who want to understand the full subscription journey and their options at each stage. What you'll learn: How the free trial works and its limitations (including SMS restrictions) What happens when your trial ends How cancellation and the grace period work How to restore a cancelled subscription Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with owner access Understanding of your current subscription status (see Tutorial 14.1) Step-by-Step Instructions Step 1: Understanding the Trial Period When you sign up for Luminate, you get a 30-day free trial with access to most features. This gives you time to set up your salon and see how Luminate works before committing. During your trial, you can: Create and manage multiple salons Add unlimited staff members Book appointments and process transactions Use all reports and analytics Send email notifications and reminders to customers Send email receipts to customers Trial limitations: While most features are available during your trial, text messaging is restricted to prevent misuse: SMS appointment reminders - Not sent during trial SMS marketing messages - Not available during trial Two-way SMS conversations - Not available during trial WhatsApp replies from the inbox - Not available during trial Automated WhatsApp messages - Not sent during trial (WhatsApp uses the same message credits as SMS) Buying SMS credits - Not available during trial Email notificat",{"title":399,"description":699,"path":400,"section":700,"content":701},"Running into problems? This section helps you resolve common issues quickly and shows you how to get additional help when needed.","Troubleshooting And Support","Section 15: Troubleshooting & Support Running into problems? This section helps you resolve common issues quickly and shows you how to get additional help when needed. Tutorials in This Section 15.1 Common Issues and Quick Fixes Running into problems? This guide covers the most common issues users encounter: invitation emails not arriving (check spam, verify email address), appointments not saving (check required fields, verify staff availability), payments not processing (check payment method, verify amounts), and calendar not updating (refresh page, check filters). Your first stop for self-service troubleshooting. Time: 5-10 minutes (reference guide) 15.2 Understanding Error Messages Error messages tell you what went wrong. Learn how to read error messages in Luminate, what common errors mean (validation errors, permission errors, conflict errors), how to fix the most frequent issues, and when to contact support for help. Understand the different types of notifications and what each colour and icon indicates. Time: 10-15 minutes 15.3 Getting Help and Contacting Support Stuck? We're here to help. This guide shows you where to find help in Luminate (the Help link in the sidebar), how to access documentation, when to email support (hello@luminate.salon), what information to include in support requests, and typical response times. We'll also cover account recovery and billing support. Time: 5-10 minutes 15.4 Using Lumen — Your In-App AI Assistant Need a quick answer without leaving the page you're on? Lumen is Luminate's built-in AI assistant that can look up customers, check appointments, find schedule gaps, review colour test status, and more — all through a simple chat interface. Ask questions in plain English and get instant answers from your salon data. Available as a floating chat widget or a full-page view. Time: 10 minutes Recommended Reading Order For effective troubleshooting, we recommend this sequence: 15.1 Common Issues and Quick Fixes - Try to solve your",{"title":405,"description":703,"path":406,"section":700,"content":704},"Running into problems? Don't worry - most issues in Luminate have simple solutions. This guide covers the most common problems users encounter and shows you...","Tutorial 15.1: Common Issues and Quick Fixes Introduction Running into problems? Don't worry - most issues in Luminate have simple solutions. This guide covers the most common problems users encounter and shows you how to resolve them quickly, so you can get back to running your salon. Whether you're having trouble with invitation emails, appointments that won't save, payment processing, or calendar display issues, you'll find practical solutions here. We've organised these by the area of the system where you might encounter them. Who this is for: All Luminate users - salon owners, managers, and staff members who need to quickly resolve common issues. What you'll learn: How to fix invitation and login problems Solutions for appointment booking issues Resolving transaction, payment and cash drawer errors Calendar and display troubleshooting Quick fixes for roster and staff issues Why notifications go quiet, and how to bring them back Time to complete: 5-10 minutes (reference guide) Prerequisites Before troubleshooting, make sure you have: A modern web browser (Chrome, Firefox, Safari, or Edge) A stable internet connection Your Luminate login credentials Step-by-Step Instructions Invitation and Login Issues Problem: \"I sent a staff invitation but they never received it\" Quick fixes: Check the spam/junk folder - Ask the staff member to check their spam folder, as invitation emails sometimes get filtered Verify the email address - Go to Staff → find the staff member → click Edit and confirm the email address is correct (no typos) Resend the invitation - On the staff member's profile, find the Login Account card and click Resend Invitation. The confirmation message names the address the new invitation went to, so you can check it against the one you expected Check if invitation expired - Invitation links expire after 60 minutes for security. If expired, simply click Resend Invitation on the staff member's profile to send a new link Try a different email - If the email co",{"title":409,"description":706,"path":410,"section":700,"content":707},"When something goes wrong in Luminate, the system displays error messages to help you understand the problem. Learning to read these messages makes...","Tutorial 15.2: Understanding Error Messages Introduction When something goes wrong in Luminate, the system displays error messages to help you understand the problem. Learning to read these messages makes troubleshooting faster and often lets you fix issues without needing to contact support. This guide explains the different types of error message you'll encounter, what they mean, and how to resolve the most common ones. We'll cover validation errors, permission errors, conflict errors, status errors and the full-page error screens. Every message quoted in this guide is the exact wording Luminate shows. If you see something worded differently, it's worth telling support — it usually means a screen has changed. Who this is for: All Luminate users who want to understand and resolve error messages independently. What you'll learn: The different types of error message in Luminate How to read and interpret validation errors What permission and conflict errors mean How to resolve common error scenarios When to contact support for help Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Basic familiarity with Luminate navigation Access to your Luminate account Step-by-Step Instructions Understanding How Errors Appear Luminate shows problems in four different places. Which one you get tells you a lot about what went wrong. Toast Notifications (Bottom-Right Corner) Toasts slide in at the bottom-right of the screen. Each one has a coloured icon, a short bold title, the message underneath, and an ✕ button to dismiss it early. | Title | Colour | Type | Meaning | How long it stays | |-------|--------|------|---------|-------------------| | Success | Green | Success | Action completed | 5 seconds | | Warning | Amber | Warning | Action completed, but with a caveat you should read | 8 seconds | | Error | Red | Error | The action failed | Stays until you dismiss it | | Couldn't save | Red | Validation | The form you submitted was rejected | 8 seconds",{"title":413,"description":709,"path":414,"section":700,"content":710},"Stuck on something? We're here to help. Luminate offers several ways to get assistance, from in-app help links to direct support from our team. This guide...","Tutorial 15.3: Getting Help and Contacting Support Introduction Stuck on something? We're here to help. Luminate offers several ways to get assistance, from in-app help links to direct support from our team. This guide shows you where to find help within the system, how to contact support effectively, and what to expect when you reach out. Getting the right help quickly means knowing where to look and how to describe your issue. We'll cover all your options so you can get back to running your salon as fast as possible. Who this is for: All Luminate users who need assistance or want to know how to get help when needed. What you'll learn: Where to find help within Luminate How to access the documentation When and how to contact support What information to include in support requests Typical response times and expectations Time to complete: 5-10 minutes Prerequisites Before you begin, make sure you have: Access to your Luminate account (for in-app help) Your salon name (for support requests) Step-by-Step Instructions Step 1: Finding Help Within Luminate Luminate provides help access directly from the sidebar navigation. To access help: Look at the bottom of the left sidebar menu Find the Help link with a question mark icon Click Help to open the documentation website in a new tab The Help link is always visible at the bottom of the sidebar, regardless of which page you're on or which salon you're viewing. To contact us: Look at the bottom of the left sidebar menu Find the Contact link with an envelope icon Click Contact to open our contact page in a new tab Ask Lumen (in-app AI assistant): For quick questions, look for the Lumen chat button in the bottom-right corner of any page. Lumen is Luminate's built-in AI assistant — ask it a question in plain English and get an instant answer without leaving the app. See Tutorial 15.4: Using Lumen — Your In-App AI Assistant for the full guide. Step 2: Using the Documentation The Luminate documentation (where you're reading this ",{"title":417,"description":712,"path":418,"section":700,"content":713},"Lumen is Luminate's built-in AI assistant that helps you find information and answer questions about your salon without leaving the app. Instead of searching...","Tutorial 15.4: Using Lumen — Your In-App AI Assistant Introduction Lumen is Luminate's built-in AI assistant that helps you find information and answer questions about your salon without leaving the app. Instead of searching through menus and reports, you can ask Lumen in plain English — \"Who's my next appointment with?\", \"Does Sarah have a valid patch test?\", or \"What time does Jamie finish today?\" — and get an instant answer. Lumen can look up customers, check appointments, review transactions, find schedule gaps, check colour test status, and much more. It works like a knowledgeable colleague who has instant access to your salon data and can point you to the right page. Who this is for: All Luminate users (Owner, Admin, Manager, Staff, Receptionist). The information Lumen can access depends on your role and permissions. What you'll learn: Where to find and open Lumen What kinds of questions you can ask How Lumen looks up information (tool badges) What Lumen can and cannot do How your role affects what Lumen can access Tips for getting the best answers Time to complete: 10 minutes Prerequisites Before you begin, make sure: Lumen is switched on for your Luminate account — if you cannot see it anywhere in the app, contact support at hello@luminate.salon You are logged in to Luminate Step-by-Step Instructions Step 1: Opening Lumen Lumen is available in two ways: as a floating chat widget and as a full-page view. Using the chat widget: Look for the gradient floating action button (a white robot icon on a coloured gradient circle) in the bottom-right corner of any page inside Luminate — this is Lumen's launcher. Click the button to open the Lumen chat window. While the chat is open the launcher shows a cross, so you can click it again to close. The chat window appears as a panel over your current page — you don't lose your place. Lumen's replies are prefixed with its robot avatar, so you can tell them apart from your own messages at a glance. Using the full-page view: ",{"title":421,"description":715,"path":422,"section":716,"content":717},"Comprehensive guides tailored to each user role in Luminate. These tutorials help team members understand their specific capabilities, permissions, and daily...","Role Specific Guides","Section 16: Role-Specific Guides Comprehensive guides tailored to each user role in Luminate. These tutorials help team members understand their specific capabilities, permissions, and daily workflows based on their assigned role. Tutorials in This Section 16.1 Guide for Salon Owners - Everything You Can Do As an owner, you have access to everything. This comprehensive guide summarises all owner-specific features: managing multiple salons, handling billing and subscriptions, creating staff login accounts, accessing all reports, managing salon settings, and overriding permissions. Your command centre reference. Time: 15-20 minutes 16.2 Guide for Salon Administrators Admins run the day-to-day operations. Learn what you can do as an admin: managing staff (but not billing), approving leave, processing refunds, exporting reports, managing salon settings, and everything except subscription management. This guide covers your full capability set. Time: 12-15 minutes 16.3 Guide for Salon Managers Managers handle operations and approvals. This guide explains your permissions: managing appointments and customers, approving staff leave (for Staff and Receptionists only), viewing (but not exporting) reports, managing the roster, processing transactions and refunds, running the cash drawers, adjusting account credit, and overseeing daily operations. Perfect for senior stylists promoted to management. Time: 12-15 minutes 16.4 Guide for Reception Staff Receptionists are the front-desk authority. Learn what you can do: viewing all staff schedules, booking appointments for anyone, running the roster and the catalogue, taking payments and refunds at the till, working the cash drawer, managing customers and skin tests, sending deposit payment links, handling the inbox, and asking Lumen about your own figures. This guide helps you master the front desk. Time: 12-15 minutes 16.5 Guide for Service Providers (Stylists/Therapists) As a staff member, you manage your own work. This guide cove",{"title":427,"description":719,"path":428,"section":716,"content":720},"As a salon owner in Luminate, you have complete access to every feature in the system. This is the highest permission level, designed to give business owners...","Tutorial 16.1: Guide for Salon Owners - Everything You Can Do Introduction As a salon owner in Luminate, you have complete access to every feature in the system. This is the highest permission level, designed to give business owners full control over their operations, finances, and team management. This comprehensive guide serves as your command centre reference, summarising all the features available exclusively to owners as well as the day-to-day operations you'll be performing. Whether you're checking in on revenue, managing multiple locations, or handling your subscription, this guide will help you quickly locate the features you need. Who this is for: Business owners with the Owner role in Luminate. What you'll learn: Owner-exclusive features and where to find them How to manage multiple salons from one account Billing and subscription management Staff account administration Complete report access and exports Marketing campaigns (email and SMS) Salon settings and configuration, including data exports and retention Lumen AI support chat Deposit payment links Your day-to-day operational features Time to complete: 15-20 minutes Prerequisites Before you begin: You should have an Owner account (the account you created when registering) You should have at least one salon set up Helpful to have completed the onboarding checklist (Tutorial 1.4) What Makes Owners Different Owners have a fundamentally different relationship with Luminate than staff users: | Aspect | Owner | Staff Users | |--------|-------|-------------| | Permission checks | Bypass all checks automatically | Must have specific permissions | | Salon access | All salons they own | Only the salon they work at | | Billing access | Full billing and subscription control | No billing access | | Multi-salon | Can create and manage multiple salons | Works at one salon only | | Stripe for deposits | Connect, open and disconnect the Stripe account | No access, not even for Admins | | Account creation | Can register",{"title":431,"description":722,"path":432,"section":716,"content":723},"As a Salon Administrator (Admin) in Luminate, you're responsible for running the day-to-day operations of the salon. You have nearly full access to the system...","Tutorial 16.2: Guide for Salon Administrators Introduction As a Salon Administrator (Admin) in Luminate, you're responsible for running the day-to-day operations of the salon. You have nearly full access to the system. Billing, creating and deleting salons, and the Stripe account that collects deposits stay with the Owner. Everything else is yours. Think of the Admin role as the \"operations manager\" position. You can manage staff, refund transactions, export reports, and configure almost every salon setting. This guide covers your complete capability set and helps you understand both what you can do and where your responsibilities lie. Who this is for: Team members assigned the Admin role in Luminate. What you'll learn: Your complete permission set and access levels How to manage staff profiles and login accounts Refunding transactions and other financial operations Report access and export capabilities Marketing campaigns (email and SMS) Data exports and retention for backup and compliance Sending deposit payment links Using Lumen, the AI support assistant Salon settings you can modify What stays with the Owner Time to complete: 12-15 minutes Prerequisites Before you begin: You should have received a login invitation email from the salon owner You should have completed your first login and set your password Helpful to have read Tutorial 1.3: Understanding Roles and Permissions What Admins Can Do Admins have comprehensive access to salon operations. Here's the complete overview: | Feature Area | Admin Access | |--------------|-------------| | Dashboard | Full access with all statistics | | Appointments | Create, edit, cancel any appointment | | Waitlist | Full management | | Transactions (POS) | Process sales, view all transactions | | Refunds | Refund a completed transaction | | Cash Drawers | Open, close, reconcile, record adjustments, and reopen a closed session | | Customers | Full customer management, including merging duplicates and removing personal data | | ",{"title":435,"description":725,"path":436,"section":716,"content":726},"As a Manager in Luminate, you handle day-to-day operations and team supervision. You're the bridge between the administrative team (Owners and Admins) and the...","Tutorial 16.3: Guide for Salon Managers Introduction As a Manager in Luminate, you handle day-to-day operations and team supervision. You're the bridge between the administrative team (Owners and Admins) and the front-line staff. Your role includes managing appointments, approving leave for your team, viewing reports, and ensuring smooth daily operations. This guide explains your complete permission set—what you can do, what you can see, and where your role's boundaries lie. Perfect for senior stylists who've been promoted to a supervisory position or floor managers overseeing daily operations. Who this is for: Team members assigned the Manager role in Luminate. What you'll learn: Your complete access level and permissions Managing appointments, the waitlist and the roster Approving leave for staff members Viewing reports (without export) Processing transactions, refunds and cash drawer reconciliation Adjusting client account credit Sending deposit payment links to customers Using Lumen, the AI support assistant Understanding your role's limitations Time to complete: 12-15 minutes Prerequisites Before you begin: You should have received a login invitation and completed setup Helpful to have read Tutorial 1.3: Understanding Roles and Permissions Familiarise yourself with the basic navigation (Tutorial 1.1) What Managers Can Do Managers have operational access focused on team supervision and daily management: | Feature Area | Manager Access | |--------------|----------------| | Dashboard | Full access with all statistics | | Appointments | Create, edit, cancel any appointment | | Waitlist | Full management | | Skin Tests | Full management | | Transactions | Process sales, view all transactions | | Refunds | Yes - Process refunds | | Cash Drawers | Open, close, reconcile, record movements and adjustments | | Reopen a closed drawer session | Yes - shared with Owners and Admins | | Customers | Full customer management, including merging duplicates | | Account Credit | Ye",{"title":439,"description":728,"path":440,"section":716,"content":729},"As a Receptionist in Luminate, you're the front-desk authority. You run the diary, the roster, the catalogue, the till, and the inbox. You greet customers...","Tutorial 16.4: Guide for Reception Staff Introduction As a Receptionist in Luminate, you're the front-desk authority. You run the diary, the roster, the catalogue, the till, and the inbox. You greet customers, book and reshape the day's appointments, manage shifts, take payments and refunds, void gift vouchers, and handle customer communications end-to-end. Your role is broad on day-to-day operations but excludes staff records, most reports, salon settings, and billing — those stay with managers and above. This guide covers everything you need to master the front desk: booking, the roster, the catalogue, payments and refunds, cash drawers, customer management, and the inbox. You'll learn what you can access, what's outside your role, and how to work efficiently within Luminate. Who this is for: Team members assigned the Receptionist role in Luminate. What you'll learn: Your complete access level and permissions Viewing all staff schedules for booking Managing appointments and the waitlist Processing sales and refunds at the till Running the cash drawer Sending deposit payment links Customer profile and skin test management Handling customer communications Using Lumen, the in-app AI assistant Understanding your role's boundaries Time to complete: 12-15 minutes Prerequisites Before you begin: You should have received a login invitation and completed setup Helpful to have read Tutorial 1.3: Understanding Roles and Permissions Familiarise yourself with the basic navigation (Tutorial 1.1) What Receptionists Can Do Receptionists are focused on front-desk operations with broad viewing access: | Feature Area | Receptionist Access | |--------------|---------------------| | Dashboard | Today's operations plus your own performance (no salon-wide analytics or revenue) | | Appointments | Create, edit, cancel any appointment; set any status | | Time blocks | Create, edit, delete time blocks for any staff member | | Deposit links | Send payment links from appointments | | Waitlist",{"title":443,"description":731,"path":444,"section":716,"content":732},"As a Staff member (service provider) in Luminate, your focus is on delivering excellent service to customers. Whether you're a stylist, therapist, or...","Tutorial 16.5: Guide for Service Providers (Stylists/Therapists) Introduction As a Staff member (service provider) in Luminate, your focus is on delivering excellent service to customers. Whether you're a stylist, therapist, or technician, Luminate helps you manage your schedule, track your appointments, and process transactions for your work. This guide covers everything you need to work effectively—viewing your schedule, managing your customers, processing payments, and requesting time off. You'll understand exactly what you can access and how to make the most of the system for your daily work. Who this is for: Team members assigned the Staff role in Luminate—stylists, therapists, beauticians, barbers, or any service provider. What you'll learn: Viewing and managing your personal schedule Working with your appointments and customers Processing transactions for your services, and your cash-drawer limits Sending deposit payment links to customers Requesting and tracking your leave Using the Lumen AI assistant for quick answers Understanding your role's focus and limitations Time to complete: 10-12 minutes Prerequisites Before you begin: You should have received a login invitation and completed setup Helpful to have read Tutorial 1.3: Understanding Roles and Permissions Familiarise yourself with the basic navigation (Tutorial 1.1) What Staff Can Do Staff members have a focused set of permissions centred on your own work: | Feature Area | Staff Access | |--------------|--------------| | Dashboard | Personal performance stats (Analytics tab) | | Appointments | Create, edit, manage appointments | | Your Schedule | Your own column in Day view; your own week in Week view | | Other Schedules | The whole salon's day is visible in Day view | | Waitlist | View and manage waitlist entries | | Skin Tests | View and record skin tests | | POS/Transactions | Process sales for services | | Refunds | No access | | Cash Drawers | Open, close and record movements — no adjustments, no ",{"title":447,"description":734,"path":448,"section":735,"content":736},"Build consistent routines that keep your salon running smoothly. This section provides practical checklists and procedures for daily, weekly, monthly, and...","Best Practices And Workflows","Section 17: Best Practices & Workflows Build consistent routines that keep your salon running smoothly. This section provides practical checklists and procedures for daily, weekly, monthly, and seasonal operations. Tutorials in This Section 17.1 Daily Opening Procedures Start each day right. This guide provides a recommended opening checklist: reading the dashboard, opening the cash drawer, reviewing today's appointments, filling gaps from the waitlist, reviewing leave requests, checking messages, and confirming the roster. Build consistent routines. Time: 10-15 minutes 17.2 Daily Closing Procedures Close your day properly. Learn the end-of-day checklist: processing remaining transactions, marking no-shows and cancellations, closing and reconciling the cash drawer, reviewing tomorrow's schedule and roster, checking outstanding balances, and verifying cash movements. Ensure nothing falls through the cracks. Time: 15-20 minutes 17.3 Weekly Management Tasks Stay on top of your salon with weekly reviews. This guide covers weekly management routines: reviewing the roster for next week, processing leave requests, checking staff performance, following up on outstanding balances, reviewing gift voucher sales, and planning for the week ahead. Time: 30-45 minutes 17.4 Monthly Reporting and Review Monthly reviews help you understand trends. Learn the monthly checklist: running all reports, comparing to previous month, reviewing staff commission, checking customer retention, analysing revenue trends, processing payroll, and setting goals for the next month. Time: 1-2 hours 17.5 Seasonal Planning and Special Events Christmas, weddings, proms - busy seasons need planning. This guide covers preparing for peak periods: handling holiday closures and bank holidays, managing increased booking volume with deposits and the waitlist, adjusting staff schedules, planning marketing campaigns, and reviewing each peak afterwards. Time: Variable (6-8 weeks before peak periods) Recommended Read",{"title":453,"description":738,"path":454,"section":735,"content":739},"A consistent opening routine sets the tone for a successful day at your salon. This guide provides a recommended opening checklist that helps you prepare for...","Tutorial 17.1: Daily Opening Procedures Introduction A consistent opening routine sets the tone for a successful day at your salon. This guide provides a recommended opening checklist that helps you prepare for the day ahead, ensuring nothing is missed before your first client arrives. Following a structured opening procedure helps you identify potential issues early, confirms your team is ready, and ensures all systems are prepared for the day's transactions. Whether you're an owner, manager, or senior staff member responsible for opening, this checklist will help you build reliable routines. Who this is for: Owners, Admins, Managers, and staff members responsible for opening the salon. What you'll learn: How to read your dashboard for the day ahead How to open and prepare the cash drawer Reviewing today's appointment schedule Checking for waitlist opportunities and filling gaps Managing pending leave requests Checking messages and notifications Confirming the roster Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Access to your Luminate account with appropriate permissions Cash float ready for the day (if handling cash payments) Access to the salon premises Step-by-Step Instructions Step 1: Log In and Check the Dashboard Start your day by logging into Luminate and reviewing your dashboard for an instant overview of the day ahead. Open your web browser and navigate to your Luminate URL Enter your email and password, then click Log in You'll land on the Dashboard - your command centre The Right Now section sits at the top. It shows your next appointment, with Mark Arrived and View Details buttons ready for when that customer walks in. Beside it, the alerts panel groups anything that needs attention into collapsible categories: Skin Tests Due, Low Stock, High Priority Waitlist, and Pending Deposits (which shows the total amount outstanding). Expand any category to see the detail, and make a note to address these during quieter peri",{"title":457,"description":741,"path":458,"section":735,"content":742},"A thorough closing routine is just as important as opening properly. End-of-day procedures ensure your cash balances, appointments are properly recorded, and...","Tutorial 17.2: Daily Closing Procedures Introduction A thorough closing routine is just as important as opening properly. End-of-day procedures ensure your cash balances, appointments are properly recorded, and you're prepared for the next business day. This guide provides a comprehensive closing checklist to help you wrap up each day efficiently. Consistent closing procedures protect your business by catching discrepancies early, ensuring all transactions are properly recorded, and preparing the salon for a smooth start the next morning. Who this is for: Owners, Admins, Managers, and staff members responsible for closing the salon. What you'll learn: How to close and reconcile the cash drawer Marking no-shows and cancellations Processing any unbilled appointments Reviewing tomorrow's schedule Checking outstanding customer balances End-of-day reporting Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Access to your Luminate account with appropriate permissions All customers have left the premises All services for the day have been completed Step-by-Step Instructions Step 1: Process Any Remaining Transactions Before closing, ensure every service from the day has been paid for. Click Appointments in the sidebar menu The calendar opens in Day view, showing today's bookings (use the Day / Week / List buttons to switch view) Work through the day's appointments and identify any where the client was seen but payment hasn't been taken yet For each one that still needs payment: Click on the appointment to open it Click Create Transaction to open the POS (if you already started a sale earlier, the button reads Continue Transaction) Take the payment and complete the transaction Identifying appointments that still need payment: Open the appointment and check the Payments tab — if no payment is recorded, it still needs billing The Create Transaction button is your cue: it appears on appointments that haven't been billed yet A customer's profile",{"title":461,"description":744,"path":462,"section":735,"content":745},"While daily routines keep your salon running smoothly, weekly reviews ensure you stay on top of staffing, performance, and forward planning. This guide covers...","Tutorial 17.3: Weekly Management Tasks Introduction While daily routines keep your salon running smoothly, weekly reviews ensure you stay on top of staffing, performance, and forward planning. This guide covers the essential weekly management tasks that help you maintain control of your salon operations. Setting aside dedicated time each week for these tasks prevents problems from accumulating and gives you the visibility needed to make informed decisions about your business. Who this is for: Owners, Admins, and Managers responsible for salon operations. What you'll learn: Reviewing and planning next week's roster Processing pending leave requests Analysing staff performance Following up on outstanding balances Reviewing gift voucher activity Managing the waitlist Checking upcoming appointments for issues Planning for the week ahead Time to complete: 30-45 minutes (recommended: schedule this weekly) Prerequisites Before you begin, make sure you have: Access to Luminate with Manager, Admin, or Owner permissions Dedicated uninterrupted time (ideally at the end of the week or start of the new week) Previous week's notes or issues to follow up on Step-by-Step Instructions Step 1: Review and Plan Next Week's Roster Ensuring adequate staffing is one of the most important weekly tasks. Click Roster in the sidebar menu Move to next week using the Next Week button (use Previous Week to go back, Select to pick any week from a calendar, or This Week to jump straight to the current week). The date range for the week you're viewing sits alongside the navigation buttons. Review the current state of next week's roster. The grid shows a row per staff member and a column per day, with each cell listing that person's shifts and a Total Hours column on the right: Are all expected staff members rostered? Do shift times align with anticipated appointment demand? Are there any gaps that need filling? Duplicating from the current week: If your roster follows a consistent pattern: Click Du",{"title":465,"description":747,"path":466,"section":735,"content":748},"Monthly reviews provide the bigger picture that daily and weekly tasks can't show. Trends become visible, seasonal patterns emerge, and you can make informed...","Tutorial 17.4: Monthly Reporting and Review Introduction Monthly reviews provide the bigger picture that daily and weekly tasks can't show. Trends become visible, seasonal patterns emerge, and you can make informed decisions about your salon's direction. This guide covers the essential monthly checklist for comprehensive business analysis. Taking time each month to analyse your salon's performance helps you understand what's working, identify areas for improvement, and set meaningful goals for the coming weeks. Who this is for: Owners and Admins responsible for business performance and strategy. What you'll learn: Running and analysing all key reports Comparing performance to previous months Reviewing staff commission and payroll Analysing customer retention trends Tracking revenue patterns Processing monthly payroll Setting goals for the next month Time to complete: 1-2 hours (recommended: schedule at the start of each month) Prerequisites Before you begin, make sure you have: Access to Luminate with Owner or Admin permissions The previous month's data fully entered (all transactions completed, cash drawers closed) Time blocked for uninterrupted analysis Access to any external financial records for comparison Step-by-Step Instructions Step 1: Run the Daily Revenue Report for the Month Start with an overview of your revenue performance. Click Reports in the sidebar menu Under Financial Reports, select Daily Revenue On the Daily Revenue Report page, click Last month in the Date Range card The report reloads straight away. Each preset applies itself, so you don't need to click Apply after one. The Date Range card also offers Today, This week, Last week, Last 7 days, Last 30 days, Last 90 days, This month, This year and Last year. For any other period, open the Date Range field, pick your start and end dates, then click Apply. Every report in this guide uses the same card, so these presets work the same way throughout. Review the summary metrics: The summary cards acro",{"title":469,"description":750,"path":470,"section":735,"content":751},"Every salon experiences peak periods - Christmas, prom season, wedding season, and local events that drive demand. Proper planning for these busy times ensures...","Tutorial 17.5: Seasonal Planning and Special Events Introduction Every salon experiences peak periods - Christmas, prom season, wedding season, and local events that drive demand. Proper planning for these busy times ensures you can serve more customers while maintaining quality and avoiding burnout. This guide covers how to prepare for peak periods and special events using Luminate. Planning ahead for busy seasons helps you maximise revenue, manage staff effectively, set appropriate customer expectations, and maintain the service quality your clients expect. Who this is for: Owners and Managers responsible for business planning and operations. What you'll learn: Identifying and preparing for peak periods Managing increased booking volume Adjusting staff schedules for busy times Handling holiday closures and bank holidays Planning marketing campaigns around events Reviewing each peak period afterwards Time to complete: Variable (planning should start 6-8 weeks before peak periods) Prerequisites Before you begin, make sure you have: Access to Luminate with Manager, Admin, or Owner permissions Historical data from previous peak periods (if available) Understanding of your local market and key dates Team input on availability during peak periods Step-by-Step Instructions Step 1: Identify Your Peak Periods Start by mapping out the key busy times for your salon. Common peak periods for UK salons: | Period | Typical Dates | Key Events | |--------|---------------|------------| | Christmas | Mid-November to 24 December | Parties, family gatherings | | New Year | 27 December to 31 December | NYE celebrations | | Valentine's Day | First two weeks of February | Romantic occasions | | Easter | 2-3 weeks before Easter weekend | Spring refresh | | Wedding Season | April to September | Bridal parties | | Prom Season | June and July | School leavers | | Back to School | Late August to early September | Fresh starts | | Halloween | Last two weeks of October | Costume events | Local ",{"title":473,"description":753,"path":474,"section":754,"content":755},"Enable customers to book appointments directly through your website, 24/7. Online booking streamlines your scheduling process and provides customers with a...","Online Booking","Section 18: Online Booking Enable customers to book appointments directly through your website, 24/7. Online booking streamlines your scheduling process and provides customers with a convenient, self-service booking experience. Tutorials in This Section 18.1 Setting Up Online Booking for Your Salon Learn how to enable online booking, create your unique booking URL, and get your public booking page live. This tutorial covers the initial setup process from accessing settings to sharing your booking link with customers. Time: 10-15 minutes 18.2 Managing Your Online Booking Settings Fine-tune your online booking system with settings for which services appear on your booking page, minimum lead time, maximum advance booking, buffer time between appointments, and customer self-service options. Control how returning clients rebook previous appointments, and learn how to add booking terms and conditions that customers must accept. Time: 10-15 minutes 18.3 The Customer Booking Experience Walk through the complete customer journey from start to finish. Understand what customers see at each step of the booking process: verifying their identity, giving their name if they're new, selecting a service (or rebooking a previous appointment), choosing a stylist, picking a date and time, and confirming their booking. Covers the conditional skin test screening flow for first-time colour clients and the deposit payment redirect. Time: 10-15 minutes (to read) 18.4 Customer Self-Service - Viewing, Rescheduling, and Cancelling Explore how customers can manage their own bookings after confirmation. Learn about the booking management page, how rescheduling works, the cancellation process, and how these changes appear in your salon's system. Time: 10 minutes (to read) 18.5 Collecting Online Booking Deposits with Stripe Set up automatic deposit collection for online bookings using Stripe Connect. Learn how to connect your Stripe account, configure service deposit requirements, understand the cu",{"title":479,"description":757,"path":480,"section":754,"content":758},"Online booking allows your customers to book appointments directly through a public booking page, available 24/7. Instead of calling during business hours or...","Tutorial 18.1: Setting Up Online Booking for Your Salon Introduction Online booking allows your customers to book appointments directly through a public booking page, available 24/7. Instead of calling during business hours or waiting for a response to an enquiry, customers can browse your services, choose their preferred stylist, select an available time slot, and confirm their booking instantly. This tutorial walks you through enabling online booking for your salon, creating your unique booking URL, and understanding the key settings that control how the booking system works. Who this is for: Salon owners and administrators who want to offer online booking to their customers. What you'll learn: How to enable online booking for your salon Creating and customising your booking URL Understanding the booking page settings How to share your booking link with customers How to find deposit collection settings for online bookings Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin access to your salon At least one active service configured (see Tutorial 7.1: Creating and Managing Your Service Menu) At least one active staff member with a roster (see Tutorial 4.1: Adding New Staff Members) Step-by-Step Instructions Step 1: Access Online Booking Settings Click your salon name in the header bar Select Salon Settings from the dropdown menu Click the Online Booking tab at the top of the settings page You'll see the online booking configuration panel with several sections. Step 2: Enable Online Booking Find the Online Booking section at the top Toggle the Enable Online Booking switch to the on position When enabled, the switch will show as active (highlighted) What this does: Makes your public booking page accessible to customers Allows customers to browse services and book appointments The booking URL becomes active and functional Step 3: Set Up Your Booking URL Every salon needs a unique URL slug for their booking page. This crea",{"title":483,"description":760,"path":484,"section":754,"content":761},"Once you've enabled online booking (see Tutorial 18.1), you can fine-tune how the booking system works. Luminate provides several settings that control when...","Tutorial 18.2: Managing Your Online Booking Settings Introduction Once you've enabled online booking (see Tutorial 18.1), you can fine-tune how the booking system works. Luminate provides several settings that control when customers can book, how far in advance they can schedule appointments, and whether they can manage their own bookings. This tutorial covers all the configurable options for your online booking system, helping you create a booking experience that works for both your salon and your customers. Who this is for: Salon owners and administrators who want to customise their online booking settings. What you'll learn: Choosing which services are available for online booking Setting minimum lead time and maximum advance booking Configuring buffer time between appointments Enabling customer self-service (rescheduling and cancellation) Configuring SMS verification for bookings Controlling how returning clients rebook previous appointments Adding booking terms and conditions Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Owner or Admin access to your salon Online booking enabled (see Tutorial 18.1) Step-by-Step Instructions Step 1: Access Online Booking Settings Click your salon name in the header bar Select Salon Settings from the dropdown menu Click the Online Booking tab Step 2: Choose Bookable Services The Bookable Services section lets you control which services appear on your public booking page. Understanding the Service Grid Find the Bookable Services card You'll see a grid of all your active services with checkboxes A counter shows how many services are currently selected (e.g., \"6 of 8 selected\") Toggling Services Click a service tile to toggle it on or off Checked (with tick icon): Service appears on the booking page Unchecked (no tick): Service is hidden from online booking When to Use This Launch gradually: Start with your most popular services and add more over time Seasonal services: Disable seasonal services",{"title":487,"description":763,"path":488,"section":754,"content":764},"Understanding what your customers see when they book online helps you provide better service and answer their questions. The Luminate online booking portal...","Tutorial 18.3: The Customer Booking Experience Introduction Understanding what your customers see when they book online helps you provide better service and answer their questions. The Luminate online booking portal guides customers through five core steps: verifying their identity, choosing a service (or rebooking a previous appointment), selecting a stylist, picking a date and time, and confirming their booking. New clients also give their name on a short Your details step. Customers booking colour services for the first time complete a skin test screening questionnaire as a further step. If your salon requires deposits and has Stripe Connect active, customers pay their deposit after confirming. This tutorial walks through the complete customer journey, explaining each step from the customer's perspective. This knowledge helps you guide customers who have questions and ensures your booking settings create the best possible experience. Who this is for: Salon owners, administrators, and staff who want to understand the online booking process from the customer's point of view. What you'll learn: Each step of the online booking process What customers see at each stage How identity verification works for both new and existing clients How new clients give their name on the Your details step How returning customers can rebook previous appointments quickly How the skin test screening flow works for first-time colour clients What happens after a booking is confirmed How the deposit payment step works (when applicable) Time to complete: 10-15 minutes to read through Prerequisites Before reviewing this tutorial: Online booking should be enabled for your salon (Tutorial 18.1) Services and staff should be configured Consider opening your booking page in a separate tab to follow along The Booking Journey Overview When customers visit your booking page, they see your salon's business name, logo (if uploaded), and a Book Appointment heading. A progress bar sits under the heading.",{"title":491,"description":766,"path":492,"section":754,"content":767},"When self-service options are enabled (see Tutorial 18.2), customers can manage their own bookings without calling or emailing your salon. After completing a...","Tutorial 18.4: Customer Self-Service - Viewing, Rescheduling, and Cancelling Introduction When self-service options are enabled (see Tutorial 18.2), customers can manage their own bookings without calling or emailing your salon. After completing a booking, customers receive a unique link that lets them view their appointment details, reschedule to a different time, or cancel if needed. This tutorial explains how the customer self-service portal works, what customers can do, and how these actions appear in your salon's system. Who this is for: Salon owners, administrators, and staff who want to understand how customers manage their own bookings. What you'll learn: How customers access their booking management page The process for viewing booking details How customers reschedule appointments How customers cancel appointments What you see when customers make changes Time to complete: 10 minutes to read through Prerequisites Before this feature is available to customers: Online booking must be enabled (Tutorial 18.1) Self-service options must be configured in your settings (Tutorial 18.2): Allow Rescheduling - Enable if you want customers to reschedule online Allow Cancellation - Enable if you want customers to cancel online How Customers Access Their Booking Customers can access their booking management page in several ways: From the Booking Confirmation Page Immediately after completing a booking, customers see a Manage Booking button on the confirmation page. The button appears when you allow rescheduling, cancellation, or both. Clicking it opens their booking management page. From Confirmation Emails Both emails Luminate sends in the online booking flow include the customer's booking reference and a View or Manage Booking button: Booking Scheduled - sent as soon as the customer completes the booking. Booking Confirmed - sent when a staff member confirms the appointment, changing its status from scheduled to confirmed. The matching SMS, if enabled, carries the refere",{"title":495,"description":769,"path":496,"section":754,"content":770},"If you require deposits for certain services, Luminate can automatically collect them when customers book online. This uses Stripe Connect to securely process...","Tutorial 18.5: Collecting Online Booking Deposits with Stripe Introduction If you require deposits for certain services, Luminate can automatically collect them when customers book online. This uses Stripe Connect to securely process card payments during the booking flow. Customers are redirected to a Stripe-hosted checkout page after confirming their booking, and the deposit lands directly in your connected Stripe account. This tutorial covers everything you need to set up, manage, and understand online deposit collection for your salon. Who this is for: Salon owners, who connect the Stripe account, and administrators, who set the deposit amount on each service. What you'll learn: How online deposit collection works Connecting your Stripe account Ensuring services have deposit requirements configured Testing the deposit flow Understanding the customer payment experience How deposits reach your account Viewing your Stripe Express dashboard Refunding an online deposit Disconnecting Stripe Connect Time to complete: 20-30 minutes Prerequisites Before you begin: Owner access to your salon. Only the owner can connect, view, or disconnect the Stripe account. An Admin can see whether an account is connected, and can set deposit amounts on services (Step 3) Online booking enabled (Tutorial 18.1) At least one service configured with a deposit requirement (Tutorial 7.1, Step 7) A bank account you can connect to Stripe Step-by-Step Instructions Step 1: Understanding How Online Deposit Collection Works Online deposit collection requires two things to be in place: Stripe Connect connected - Your salon must have a connected Stripe Express account Service deposit settings configured - At least one bookable service must require a deposit When both conditions are met, customers who book a service requiring a deposit are redirected to a Stripe Checkout page after confirming their booking. They have 30 minutes to complete payment. If payment is not completed within that window, the bo",{"title":499,"description":772,"path":500,"section":773,"content":774},"Reach your customers with targeted email and SMS marketing campaigns directly from Luminate. Create professional messages, segment your audience with powerful...","Marketing Campaigns","Section 19: Marketing Campaigns Reach your customers with targeted email and SMS marketing campaigns directly from Luminate. Create professional messages, segment your audience with powerful filters, schedule delivery for the perfect time, and track results — all without leaving your salon management system. Tutorials in This Section Tutorial 19.1: Introduction to Marketing Campaigns Get started with Luminate's Campaigns feature. Learn how to access the campaigns page, understand the campaign lifecycle from draft to sent, and walk through creating and sending your first email campaign step by step. Time: 15-20 minutes Tutorial 19.2: Targeting the Right Customers with Segment Filters Not every message should go to every customer. Learn how to use segment filters to target specific groups — loyal regulars, lapsed customers, VIPs, birthday celebrants, or high-spenders — and build the perfect audience for your campaign. Time: 15-20 minutes Tutorial 19.3: Sending, Scheduling, and Testing Campaigns Before you send a campaign to hundreds of customers, you'll want to test it first. Learn how to send test messages, schedule campaigns for later, send immediately, cancel scheduled campaigns, and duplicate past campaigns for reuse. Time: 10-15 minutes Tutorial 19.4: SMS Campaigns and Credit Management SMS campaigns are a direct way to reach customers on their phones, but they use your SMS credit balance. Understand message segments, character limits, cost estimation, the automatic opt-out footer, and how to check your balance before sending. Time: 10-15 minutes Tutorial 19.5: Campaign Delivery Reports and Tracking After sending a campaign, find out exactly what happened. Learn how to read campaign statistics, understand send statuses (sent, suppressed, failed, queued), filter delivery reports, and troubleshoot common issues. Time: 10-15 minutes Recommended Reading Order Tutorial 19.1 first — understand the Campaigns feature, the campaign lifecycle, and create your first campaig",{"title":505,"description":776,"path":506,"section":773,"content":777},"Luminate's Campaigns feature lets you send targeted email and SMS marketing messages directly to your customers without leaving your salon management system...","Tutorial 19.1: Introduction to Marketing Campaigns Introduction Luminate's Campaigns feature lets you send targeted email and SMS marketing messages directly to your customers without leaving your salon management system. Whether you're promoting a seasonal offer, announcing a new service, or simply staying in touch with your regulars, campaigns make it easy to reach the right people with the right message. This tutorial introduces the Campaigns page, explains how the campaign lifecycle works, and walks you through creating and sending your first email campaign from start to finish. Who this is for: Salon owners and admins with the Manage Notifications permission. What you'll learn: How to access the Campaigns page What the different campaign statuses mean How to search, filter, and sort your campaigns How to create a new email campaign step by step How the four-step campaign builder works (Details, Audience, Message, Review) The difference between Marketing and Transactional campaign types Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: A Luminate account with the Manage Notifications permission (owners and admins have this by default — see Tutorial 1.3 for role details) At least one active customer with an email address in your salon (see Tutorial 3.1 for adding customers) Familiarity with your salon's notification settings (see Tutorial 10.1 for an overview) Step-by-Step Instructions Step 1: Access the Campaigns Page Log in to Luminate and select your salon Click Campaigns in the sidebar navigation (look for the megaphone icon) You'll see the Campaigns index page with the heading \"Campaigns\" and the subtitle \"Send targeted email and SMS campaigns to your customers\" If this is your first time here, you'll see an empty state message: \"No campaigns yet\" with a description reading \"Create your first campaign to reach customers via email or SMS.\" Step 2: Understand the Campaigns Index Page The campaigns index page is your central hu",{"title":509,"description":779,"path":510,"section":773,"content":780},"Not every message should go to every customer. A \"We miss you!\" offer makes no sense for someone who visited last week, and a VIP reward shouldn't go to a...","Tutorial 19.2: Targeting the Right Customers with Segment Filters Introduction Not every message should go to every customer. A \"We miss you!\" offer makes no sense for someone who visited last week, and a VIP reward shouldn't go to a first-time walk-in. Segment filters let you narrow down exactly who receives your campaign based on their appointment history, spending, preferences, and more. This tutorial explains every available filter, how filters combine, how marketing consent is enforced for you, and how to build targeted audiences for common salon scenarios. Who this is for: Salon owners, admins, and managers creating marketing campaigns. What you'll learn: How segment filters work and how they combine (AND logic) How marketing consent is enforced automatically (it isn't a filter you add) Every available filter type and what it does How the campaign type (marketing vs transactional) changes the base audience How the live recipient count estimate works Channel requirements for email and SMS campaigns Practical filter combinations for common marketing scenarios Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: Familiarity with creating campaigns, including choosing the channel and campaign type (see Tutorial 19.1) Customers in your system with varying appointment history, spending, and consent settings (see Tutorial 3.1 for adding customers) An understanding of marketing consent (see Tutorial 3.3 for customer preferences) Step-by-Step Instructions Step 1: Access the Audience Step Create a new campaign or edit an existing draft (see Tutorial 19.1) Navigate to step 2, Audience, using the step navigation at the top You'll see the Target Audience card. Its description depends on the campaign type you chose in step 1: Marketing campaigns: \"Marketing consent is required and automatically enforced. Add filters below to narrow down further.\" Transactional campaigns: \"Optional filters to narrow the transactional audience.\" Step 2: Understa",{"title":513,"description":782,"path":514,"section":773,"content":783},"Before you send a campaign to hundreds of customers, you'll want to make sure it looks right. Luminate lets you send a test message to yourself, schedule a...","Tutorial 19.3: Sending, Scheduling, and Testing Campaigns Introduction Before you send a campaign to hundreds of customers, you'll want to make sure it looks right. Luminate lets you send a test message to yourself, schedule a campaign for the perfect time, or send immediately when you're ready. This tutorial covers the full sending workflow — from testing your message to tracking what happens after you press Send. Who this is for: Salon owners and admins with the Manage Notifications permission. What you'll learn: How to send a test message to preview your campaign How to send a campaign immediately How to schedule a campaign for a future date and time How to cancel a scheduled campaign How to duplicate a sent campaign for reuse What happens behind the scenes when a campaign is dispatched Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A campaign saved as a draft with a message body (see Tutorial 19.1 for creating campaigns) An audience defined with at least one matching recipient (see Tutorial 19.2 for segment filters) For testing: your own email address (for email campaigns) or phone number (for SMS campaigns) Step-by-Step Instructions Step 1: Navigate to Your Campaign Go to the Campaigns page from the sidebar Click on the campaign you want to send You'll see the campaign detail page. Its header carries the campaign name, a status badge and a channel badge, with the available actions on the right. Below sit three cards: Details, Audience Filters and Email Preview (Message on an SMS campaign) Step 2: Send a Test Message Before sending to your full audience, test the message with yourself: On the campaign detail page, click the Send Test button (available for Draft and Scheduled campaigns) A dialog appears with the title \"Send Test\" and the description \"Send a test email to preview the campaign\" (or \"Send a test SMS to preview the campaign\" for SMS campaigns) Enter your email address (labelled \"Email address\") or phone number (la",{"title":517,"description":785,"path":518,"section":773,"content":786},"SMS campaigns are a powerful way to reach customers directly on their phones — text messages have far higher open rates than email. However, SMS campaigns use...","Tutorial 19.4: SMS Campaigns and Credit Management Introduction SMS campaigns are a powerful way to reach customers directly on their phones — text messages have far higher open rates than email. However, SMS campaigns use your salon's SMS credit balance and work differently from email in several important ways. Before sending your first SMS campaign, you need to understand message segments, character limits, cost estimation, and the automatic opt-out footer. This tutorial covers everything specific to SMS campaigns so you can send with confidence and avoid unexpected costs. Who this is for: Salon owners, admins, and managers planning to send SMS marketing campaigns. What you'll learn: How SMS credits work with campaigns What message segments are and how longer messages use more credits How the automatic \"Send STOP to opt out\" footer works How to estimate campaign costs before sending What happens if your credit balance is insufficient Key differences between email and SMS campaigns Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: Familiarity with creating campaigns (see Tutorial 19.1) An SMS credit balance on your account (see Tutorial 10.5 for purchasing and managing SMS credits) At least one customer with a phone number and SMS marketing consent Step-by-Step Instructions Step 1: Understand How SMS Credits Work with Campaigns Every SMS message your salon sends uses credits from your SMS balance — whether it's an appointment reminder or a marketing campaign. Each message segment costs one credit. A short message (up to 160 characters) uses one segment (one credit). Longer messages are split into multiple segments, each costing one credit. For campaigns, the total cost depends on two things: How many recipients you're sending to How many segments each message requires For example, a 1-segment message sent to 50 customers costs 50 credits. A 2-segment message sent to 50 customers costs 100 credits. Test sends use credits too. Every ",{"title":521,"description":788,"path":522,"section":773,"content":789},"After sending a campaign, you need to know how it performed. Did every message get delivered? Were some messages held back because customers were missing...","Tutorial 19.5: Campaign Delivery Reports and Tracking Introduction After sending a campaign, you need to know how it performed. Did every message get delivered? Were some messages held back because customers were missing contact details or had opted out? Did any fail for technical reasons? Luminate's delivery report gives you a complete breakdown of what happened with every single message — so you can measure success, identify issues, and improve future campaigns. Who this is for: Salon owners and admins with the Manage Notifications permission. What you'll learn: How to read campaign statistics (total, sent, failed, suppressed) How to access and navigate the delivery report What each send status means and why it occurs How to filter and sort the delivery report How to troubleshoot common delivery issues How to reuse successful campaigns Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: At least one campaign that has been sent or is currently sending (see Tutorial 19.3 for sending campaigns) Familiarity with the campaign detail page (see Tutorial 19.1) Step-by-Step Instructions Step 1: View Campaign Statistics After a campaign has been sent (or while it's still sending), its statistics are visible in two places: On the Campaigns index page: The Results column shows a summary: \"X sent\" (in green), and if applicable, \"X failed\" (in red) and \"X queued\" (in muted text) On the campaign detail page: Go to the Campaigns page and click on a sent campaign At the top, you'll see four statistics cards: Total — the total number of recipients the campaign was sent to Sent — the number of messages successfully delivered, with a delivery rate percentage below (e.g., \"95% delivery rate\") Failed — the number of messages that could not be delivered because of a technical problem, such as a provider error or too few SMS credits Suppressed — the number of messages that were held back before sending because the customer was missing contact information, ",{"title":33,"description":791,"path":34,"section":792,"content":793},"Master the day-to-day operations of your salon - from managing the calendar to processing payments.","Daily Operations","Section 2: Daily Operations Master the day-to-day operations of your salon - from managing the calendar to processing payments. Tutorials in This Section 2.1 Managing Your Appointment Calendar The appointment calendar is the central hub of your salon. Learn how to view appointments in Day, Week, and List views, understand staff columns and rostered indicators, and use the Waitlist and Clipboard panels. This tutorial covers reading the calendar - we'll book appointments in the next guide. Time: 10 minutes 2.2 Booking and Managing Appointments Learn how to book appointments for customers, assign staff and services, handle multi-service bookings, and manage appointment status. We'll cover collecting deposits after saving, editing appointments, rescheduling with drag-and-drop or the cut/copy clipboard, cancelling and deleting bookings, grouping appointments into one visit, and tracking appointments from scheduled to completed. Time: 15 minutes 2.3 Working with the Waitlist When you're fully booked, the waitlist keeps track of customers wanting appointments. This guide shows you how to navigate the dedicated Waitlist page, add customers to the waitlist, set priorities, filter and search entries, record preferences for specific staff or services, and convert waitlist entries into confirmed appointments when slots become available. Time: 10 minutes 2.4 Processing Transactions The Point of Sale lets you take payments quickly and easily. This tutorial walks through creating transactions from appointments, adding services and products, applying discounts and tips, processing payments (cash, card, gift voucher, account credit), and handling split payments. It also covers swapping or removing an appointment's services at the till and confirming those changes back onto the calendar. Once the sale is complete, a prompt invites you to rebook the customer's next appointment. Time: 15 minutes 2.5 Using the Cash Drawer If you handle cash payments, proper cash drawer management is ess",{"title":39,"description":795,"path":40,"section":792,"content":796},"The appointment calendar is the central hub of your daily salon operations. It provides a visual overview of all scheduled appointments, allowing you to see at...","Tutorial 2.1: Managing Your Appointment Calendar Introduction The appointment calendar is the central hub of your daily salon operations. It provides a visual overview of all scheduled appointments, allowing you to see at a glance who is booked, when, and with which staff member. This tutorial covers how to navigate the calendar, switch between different views, and understand the visual cues that help you manage your day effectively. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Navigate between dates using the calendar controls Switch between Day, Week, and List views Understand staff columns and rostered indicators Use the Waitlist and Clipboard panels Interpret the \"now\" line and appointment cards Block out time for breaks, training and admin Use keyboard shortcuts for faster navigation Time to complete: 10 minutes Prerequisites Access to a salon with at least one staff member configured Permission to view appointments (all roles have this by default) Step-by-Step Instructions Step 1: Access the Appointment Calendar Click Appointments in the sidebar navigation The calendar opens in Day view by default, showing the current date The page header displays \"Appointments\" with the current date below it, written as the day name followed by the date in your salon's chosen format (e.g., \"Tuesday, 11/08/2026\"). Alongside the header sit Add to Waitlist, Block Time and New Appointment, then the Day / Week / List view toggle. Step 2: Navigate Between Dates The date navigation bar appears below the header with these controls: Previous Day - Click to move to the previous day Next Day - Click to move to the next day Select - Opens a calendar picker to jump to any date Jump - Opens the Jump to Week dialog to quickly skip forward or backward by a number of weeks (see Step 5 for details) Today - Returns to the current date The selected date appears to the left of these buttons, showing the day name and formatted date. Step 3: Switch Between Calendar",{"title":43,"description":798,"path":44,"section":792,"content":799},"Learn how to book appointments for customers, assign staff and services, handle multi-service bookings, and manage appointment status. This tutorial covers...","Tutorial 2.2: Booking and Managing Appointments Introduction Learn how to book appointments for customers, assign staff and services, handle multi-service bookings, and manage appointment status. This tutorial covers creating, editing, and rescheduling appointments using Luminate's appointment system. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Create new appointments from the calendar Select customers, staff, and services Book multi-service appointments Override service prices Handle skin test warnings for colour services Reschedule using drag-and-drop, cut-and-paste, and copy-and-paste Collect a deposit after saving Edit, cancel, and delete appointments Understand appointment statuses Group existing appointments together (or split them apart) Time to complete: 15 minutes Prerequisites Complete Tutorial 2.1 (understanding the calendar) At least one active staff member in your salon Services configured in the system Customers added to the system (or you can create a new customer on the fly while booking — see Step 2) Step-by-Step Instructions Step 1: Access the New Appointment Form There are several ways to start booking an appointment: Method 1: Click the New Appointment button Navigate to Appointments in the sidebar Click the New Appointment button in the top-right corner The appointment creation form opens Method 2: Drag on the calendar In Day or Week view, click and drag on an empty time slot A What would you like to create? dialog appears offering Appointment (\"Length set by the service\") and Time Block (\"Blocks the time you chose\") Select Appointment The form opens with the date, start time, and staff pre-filled Note: the length you dragged isn't carried over to an appointment — an appointment's duration comes from the service you pick. Only the start time is used. (Dragging for a Time Block does keep the span you dragged.) Method 3: From the waitlist Navigate to Waitlist and select an entry Click Convert to Appointment The c",{"title":47,"description":801,"path":48,"section":792,"content":802},"When your salon is fully booked, the waitlist helps you track customers who want appointments. This tutorial shows you how to add customers to the waitlist...","Tutorial 2.3: Working with the Waitlist Introduction When your salon is fully booked, the waitlist helps you track customers who want appointments. This tutorial shows you how to add customers to the waitlist, record their preferences, and convert waitlist entries into confirmed appointments when slots become available. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Navigate the dedicated waitlist page Add customers to the waitlist Record service and staff preferences Set priority levels View, filter, and manage waitlist entries Convert waitlist entries to appointments Update entry status and notes Time to complete: 10 minutes Prerequisites Complete Tutorial 2.2 (booking appointments) Customer must exist in the system before adding to the waitlist Understanding of your salon's services and staff Step-by-Step Instructions Step 1: Access the Waitlist The waitlist has its own dedicated section in the sidebar: Click Waitlist in the sidebar navigation (it sits between Cash Drawers and Messages) The Waitlist page displays all entries in a searchable, filterable table Waitlist page features: A Search & Filter card with a search box, three filters and a Clear Filters button Search by customer name, email or phone (the box is labelled Search by customer name..., but it matches email and phone too) Filter by status, priority or service Table columns: Customer, Service, Preferred Staff, Preferred Date, Time, Priority, Status and Actions Click the Preferred Date or Priority column headings to sort by them Click any row to view full entry details, or use the Edit button in the Actions column to go straight to the edit form Cancelled entries are hidden by default. The status filter starts on All except cancelled. To see cancelled entries, choose Cancelled or All statuses. Alternative access: The Appointments calendar has a Waitlist tab in its left panel (Day and Week views only) listing every Active and Contacted entry, highest priority first Click",{"title":51,"description":804,"path":52,"section":792,"content":805},"The Point of Sale (POS) system lets you process payments for services and products. This tutorial covers creating transactions from appointments, processing...","Tutorial 2.4: Processing Transactions Introduction The Point of Sale (POS) system lets you process payments for services and products. This tutorial covers creating transactions from appointments, processing walk-in sales, accepting different payment methods, and completing transactions. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Access the Point of Sale Create transactions from appointments Add services and products to a sale Apply discounts and tips Process payments (cash, card, gift voucher, account credit) Handle split payments Select the correct till for cash payments Understand the automatically staged colour overage line Swap or remove appointment services at the till and sync the calendar View gift voucher details after purchase Rebook the customer's next appointment after payment Time to complete: 15 minutes Note: Transactions are created and edited in Quick POS only (no separate create/edit screen). Prerequisites Services configured in the system Products configured (if selling retail) Cash drawer opened (if accepting cash payments - see Tutorial 2.5) Staff assigned to the transaction items Step-by-Step Instructions Step 1: Access the Point of Sale Using the keyboard shortcut (quickest): Press t on your keyboard from any page (when not typing in a form field) The Quick POS interface opens immediately From the header: Click the New Sale button in the top-right corner of the app header (visible on every page) The Quick POS interface opens immediately From the navigation: Click Transactions in the sidebar The transaction list appears Click New Sale in the top-right corner The Quick POS interface opens From an appointment: Click on an appointment in the calendar Click Create Transaction on the appointment detail page. The same button appears in the calendar sidebar once you've marked the customer as Arrived Quick POS opens with the customer and service pre-filled From a linked appointment (multi-service booking): If the appo",{"title":55,"description":807,"path":56,"section":792,"content":808},"The cash drawer system tracks physical cash in your salon. This tutorial covers opening and closing cash drawer sessions, recording cash movements, and...","Tutorial 2.5: Using the Cash Drawer Introduction The cash drawer system tracks physical cash in your salon. This tutorial covers opening and closing cash drawer sessions, recording cash movements, and reconciling balances at the end of the day. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Create and manage cash drawers Open a cash drawer session with an opening float Record top-ups, payouts, and safe drops View session history Close the drawer and reconcile variances Time to complete: 10 minutes Prerequisites A cash drawer configured in the system Permission to process transactions — everyone who takes payments (Owner, Admin, Manager, Staff and Receptionist) can open a drawer, record movements and close it A few actions are held back to senior roles: | Action | Who can do it | |--------|---------------| | Open, close, top up, pay out, safe drop, view history | Owner, Admin, Manager, Staff, Receptionist | | Add a drawer | Owner, Admin | | Rename, deactivate, reactivate or delete a drawer | Owner, Admin | | Reopen & correct a closed session | Owner, Admin, Manager | | Record an over/short Adjustment | Owner, Admin, Manager | Understanding the Cash Drawer System | Term | Definition | |------|------------| | Cash Drawer | A named till location in your salon | | Session | The period when a drawer is open for business | | Opening Float | The starting cash amount | | Top Up | Adding cash to the drawer | | Payout | Removing cash for expenses | | Safe Drop | Removing excess cash to a safe | | Expected Closing | Calculated balance based on activity | | Variance | Difference between counted cash and expected | Step-by-Step Instructions Step 1: Access the Cash Drawer Click Cash Drawers in the sidebar The Cash Drawers page displays all configured drawers Each drawer shows its name and current status Drawer Status: Active badge (green), next to the drawer name - the drawer has an open session Inactive badge, next to the drawer name - no session i",{"title":59,"description":810,"path":60,"section":792,"content":811},"When a group visits together — a mother and daughter, a bridal party, friends\ntreating each other — one person often wants to settle everyone's bill in...","Tutorial 2.6: Combined Checkout — One Person Pays for Several Customers Introduction When a group visits together — a mother and daughter, a bridal party, friends treating each other — one person often wants to settle everyone's bill in a single payment: one card tap, one cash hand-over, one receipt moment. A combined checkout lets you pull several customers' appointments into one Quick Sale and take a single payment, while each customer keeps their own transaction, service history and accurate stylist commissions behind the scenes. Nothing about reporting, commissions or tips changes — the till just takes the money once. Who this is for: Owner, Admin, Manager, Staff, Receptionist (anyone who processes transactions) What you'll learn: Add a second customer's appointments to a sale Switch the \"active\" section so added items land with the right customer Assign the right stylist to each customer's services and products Adjust a price on any customer's line Choose who is paying Take one payment for the whole group Understand what each customer's record shows afterwards Refund one member of a group sale Time to complete: 10 minutes Prerequisites Permission to process transactions Two customers with appointments today (or walk-in items to sell) Step-by-Step Instructions Start the sale as normal Open the first customer's appointment and choose Check out (or open Quick Sale and pick the customer). Their services appear in the cart exactly as usual. Add the other customer's appointments In the cart header, tap Add customer to this sale. Search by name, email or phone, then pick the customer. Their unbilled appointments are pulled in as a separate section of the cart, headed with their name. What comes in is today's work only — appointments already checked in or completed today, plus today's bookings that haven't been marked as arrived yet. You don't have to check someone in first: if they're standing at the till, their appointment is there to bill, and putting the sale throu",{"title":525,"description":813,"path":526,"section":814,"content":815},"Everything colour-related in Luminate — from the first settings decision all the way to the stylist weighing bowls on the iPad scale. Structured colour...","Colour Management","Section 20: Colour Management Everything colour-related in Luminate — from the first settings decision all the way to the stylist weighing bowls on the iPad scale. Structured colour formulas replace freeform Colour consultation notes with precise gram-level recipes, and (in Full mode) automatically bill customers when they exceed the grams included in their service price. The Colour Bar is the tablet-based counterpart for live mixing against a Bluetooth scale. Tutorials in This Section 20.1 Getting Started with Colour Management A one-page orientation to the whole feature: the three modes (Notes, Formulas, Full), what turns on at each level, and how to decide which is right for your salon. Read this before any of the others. Time: 5-10 minutes 20.2 Configuring Colour Settings & Charge Rules Owners and Admins configure the salon's colour mode, set the default colour charge rule, and define any additional rules here. Covers `applies_to`, markup types (flat / percentage / per-gram), minimum charge, minimum overage, and the live preview. Time: 15 minutes 20.3 Brands and Your Colour Catalogue Brands are their own catalogue now. Learn how to create, edit, and delete brands, what the three brand types (Product / Colour / Both) mean, and how to reassign products when you retire a brand. Time: 5 minutes 20.4 Setting Up Colour Products Gram-tracked colour products live on the Products page's new Colour tab. Walk through the Add Colour Product dialog, understand net weight and cost per gram, and set initial stock. Time: 10-15 minutes 20.5 Colour Stock Take How to run a physical stock take on the inline-edit Colour tab. Covers how the append-only stock movement log records each change, and how to reconcile discrepancies. Time: 15-20 minutes 20.6 Creating a Colour Formula Deep dive on the unified formula dialog: bowls, products, the developer line, barcode scanning, Save plan, Finalise, Revert. Used on customer profiles, the appointment sidebar, and the appointment detail page. ",{"title":531,"description":817,"path":532,"section":814,"content":818},"Luminate offers three ways to record colour work, from a simple notes field all the way through to structured formulas with automatic overage billing. This...","Tutorial 20.1: Getting Started with Colour Management Introduction Luminate offers three ways to record colour work, from a simple notes field all the way through to structured formulas with automatic overage billing. This tutorial is the orientation: read it first, decide which mode suits your salon, then follow the rest of Section 20 to configure it. Who this is for: Owner, Admin What you'll learn: The three colour modes: Notes, Formulas, Full What turns on in each mode The key benefits and trade-offs A decision guide for picking the right mode Time to complete: 5-10 minutes Prerequisites Logged in as Owner or Admin (changing the colour mode lives under Salon Settings → Services → Colour, which both roles can edit) Your salon has at least one colour service (or you can add one — see Tutorial 7.1) The Three Modes You pick the mode from the Colour Formula Mode card under Salon Settings → Services → Colour: Notes mode (default) — the Notes only option Freeform colour notes on customer profiles. The Colour note type is available on the customer's Notes tab, and you type your formulas in natural language: ``` Root: 6N/6A 40g + 20 vol 60g Ends: 8A + violet pre-lift, process 35 min ``` Pros: Zero setup. Works from day one. Matches how many salons already work. Cons: No structure, no reporting, no stock deductions, no billing — you're still trusting each colourist's handwriting and memory. Pick Notes mode if: you're new to Luminate, colour work is a small part of your services, or you want a light-touch rollout before committing to structured formulas. Formulas mode — the Structured formulas option Structured formulas: bowls, product rows, gram targets and actuals. Formulas are tied to customers (and optionally to appointments) so the next colourist can reproduce the recipe exactly. Customer profile gains a Colour tab, with a Formulas sub-tab alongside Skin Tests Appointment detail page and calendar sidebar show any formulas for the booking The Products page gains a Colou",{"title":535,"description":820,"path":536,"section":814,"content":821},"This is the stylist's daily companion to the Colour Bar — how to use the Today list, pick between appointments, and move through the filter chips. It assumes...","Tutorial 20.10: Colour Bar: Day-to-Day Use Introduction This is the stylist's daily companion to the Colour Bar — how to use the Today list, pick between appointments, and move through the filter chips. It assumes the iPad is already set up and on Colour Bar mode (Tutorial 20.9). Who this is for: Stylists / colourists working at a Colour Bar station What you'll learn: Navigate the header: stylist picker, date picker, scale status Use the status filter chips (Mine / All / Pending / In mix / Applied / Leftovers due) Read appointment rows Move between Today and individual appointments Time to complete: 10 minutes Prerequisites Colour Bar mode selected on the iPad (Tutorial 20.9) Logged in as a staff member The Colour Bar layout Every Colour Bar screen shares the same layout: Top header — logo (returns to main app), Stylist picker, Date picker, and the scale status (a Pair scale button when nothing is paired, or a green connected pill once a scale is on) Main content — screen-specific (Today, Appointment, Edit, Mix, Reweigh) Bottom footer — Switch mode (native only) or Back to Luminate (browser) The header stays across every page so you always know which stylist and which date you're working on. Step-by-Step Instructions Step 1: Pick your stylist Tap the Stylist picker in the header — the Active stylist dialog opens on a grid of faces, one tile per rostered stylist Tap your own tile to make yourself the active stylist Your choice is remembered on this iPad — it survives refreshes and reopening the app, per device If you're working with an assistant or covering for someone, pick the colourist whose appointments you want to see. The All tile drops the filter altogether; the picker in the header then reads All stylists and you see the whole salon's colour schedule. Step 2: Pick the date Tap the Date picker next to the stylist Select today (default) or any other date The Today list refreshes for that date Date defaults to today when you open the Colour Bar. The picker itsel",{"title":538,"description":823,"path":539,"section":814,"content":824},"This tutorial covers the Colour Bar's Edit screen — where you build the formula, weigh each product live against the scale, and apply the colour, all on one...","Tutorial 20.11: Colour Bar: Planning a Formula Introduction This tutorial covers the Colour Bar's Edit screen — where you build the formula, weigh each product live against the scale, and apply the colour, all on one screen. You reach it from the appointment hub via three entry paths: Start fresh, Copy & edit, or Edit formula (when a formula is already in progress on this appointment). The Edit screen isn't just a planning step. It's the working screen at the chair: add your bowls and products, pour each one onto the scale until you hit the weight you want, then tap Done — apply colour to lock it in and head back to Today. There's no separate \"save then go and mix\" — the weight you capture is what you mixed. When do I use the Mix screen instead? If you tapped Use this formula (re-running a previous formula unchanged) or Resume mixing (picking up a formula you'd already started), you weigh on the Mix screen rather than here — see Tutorial 20.12. The Edit screen is for formulas you're building or changing. Who this is for: Stylists / colourists at the Colour Bar station What you'll learn: Three ways to reach the Edit screen Add bowls, name them, add products and a developer Weigh each product live with the scale (or type the grams) Per-bowl barcode scanning Apply the colour and return to Today Time to complete: 10-15 minutes Prerequisites Colour Bar set up and a colour appointment visible on Today (Tutorial 20.10) Colour products in your catalogue (Tutorial 20.4) A scale paired, or the simulated scale active in a browser, if you want to weigh live (Tutorial 20.14) Three ways to reach the Edit screen On the appointment hub (what you see after tapping a row on Today), the buttons on offer depend on what already exists for this appointment and customer: | Path | When shown | What it does | |------|-----------|--------------| | Start fresh | Whenever there's no formula in progress on this appointment | Creates an empty formula and opens it on Edit | | Copy & edit | No for",{"title":542,"description":826,"path":543,"section":814,"content":827},"The Mix screen is where the stylist weighs each product live against the plan's targets. It's the beating heart of the Colour Bar — a big weight readout, Tare...","Tutorial 20.12: Colour Bar: Mixing with the Scale Introduction The Mix screen is where the stylist weighs each product live against the plan's targets. It's the beating heart of the Colour Bar — a big weight readout, Tare and Capture buttons, and a running recipe that ticks off as you go. Who this is for: Stylists / colourists at the Colour Bar station What you'll learn: Read the LiveWeightCard (weight, stable indicator, battery, target) Tare the scale Capture weights and advance through bowls Finalise the mix and hand off to the till Time to complete: 10-15 minutes Prerequisites A formula in mix on this appointment. You reach the Mix screen either by tapping Use this formula on the appointment hub (which duplicates the customer's last formula and drops you straight here) or Resume mixing on a formula you'd already started — see Tutorial 20.11. The Colour Bar Edit screen does not lead here; it weighs and applies in one tap An Acaia Pearl scale paired to the iPad (Tutorial 20.14) Live weighing needs the app. Bluetooth weighing runs in the Luminate iPad/Android app. Open the Colour Bar in a desktop browser and it runs against a simulated scale instead — fine for training and walkthroughs, but it isn't reading a real pan. To record real amounts on a desktop, use the web app's formula dialog instead (Tutorial 20.6). The Mix screen layout From top to bottom: Active item card — a small \"Step X of Y\" label with the product name underneath; on the right, a \"Bowl N of M\" label and the step indicator (one dot per bowl) LiveWeightCard — a big solid Bowl N chip (with the product's colour swatch dot) naming the bowl on the scale, the large live weight readout with the target shown just as big beside it, a progress bar with an \"X.X g to go\" / \"X.X g over target\" / \"On target\" line underneath, status strip (Stable / Reading / Scale disconnected + optional battery), and Tare and Capture buttons. A small hint line appears under the buttons when Capture is disabled Recipe so far — bo",{"title":546,"description":829,"path":547,"section":814,"content":830},"After the colour is on the client, there's often product left over in each bowl. Weighing leftovers gives you a true \"grams used\" number — which means more...","Tutorial 20.13: Colour Bar: Weighing Leftovers Introduction After the colour is on the client, there's often product left over in each bowl. Weighing leftovers gives you a true \"grams used\" number — which means more honest overage calculations and better margin reports. The leftover you weigh out is recorded as waste (it goes in the bin, not back in the tube), so your stock figures stay honest too: the full amount you dispensed stays out of stock, and the binned portion is logged as waste rather than credited back. In Full colour mode, you must record a leftovers decision before the customer pays. You can weigh what remains, or choose No leftovers — used it all when there is nothing to weigh. The till stops the payment while neither choice has been recorded, so a charge based on dispensed colour cannot be committed before Luminate knows how much the client actually used. Who this is for: Stylists / colourists at the Colour Bar station What you'll learn: When the Weigh leftovers screen appears Weighing leftovers bowl-by-bowl What to do when you've thrown the leftover away (\"No leftovers — used it all\") Why the till waits for a leftovers decision in Full mode The \"leftover heavier than dispensed\" warning Re-weighing a bowl you got wrong How to finalise Time to complete: 10 minutes Prerequisites A finalised formula on the appointment — either weighed line-by-line on the Mix screen (Tutorial 20.12) or captured on the Edit screen and applied with Done — apply colour (Tutorial 20.11) The appointment shows Applied or Leftovers due status on Today (Tutorial 20.10) When does the Weigh leftovers screen appear? Once a formula is finalised, the appointment's status on Today moves through these phases: 0–5 minutes: Applied — colour on. Short buffer while the colour starts processing. The \"Weigh leftovers\" button is already available on the appointment, but the status label hasn't flipped yet. After 5 minutes: Leftovers due. Today surfaces the appointment in the Leftovers due fil",{"title":550,"description":832,"path":551,"section":814,"content":833},"The Colour Bar's live weighing depends on a Bluetooth scale. Luminate's validated hardware is the Acaia Pearl 2021 (flat, water-resistant). This tutorial walks...","Tutorial 20.14: Pairing Your Acaia Pearl Scale Introduction The Colour Bar's live weighing depends on a Bluetooth scale. Luminate's validated hardware is the Acaia Pearl 2021 (flat, water-resistant). This tutorial walks through pairing the scale to your iPad, verifying the connection from the header, and handling drop-outs and hand-overs between devices. Pairing happens entirely inside the Colour Bar — there's no separate Settings screen and nothing to set up in the iPad's own Bluetooth settings beyond keeping Bluetooth switched on. Luminate scans for the scale, you tap it once, and it's remembered for next time. Native app only. Live scale pairing runs over Bluetooth, so it's available in the Luminate iPad/Android app (the Colour Bar). In a desktop browser the Colour Bar runs against a simulated scale for training, with no real Bluetooth. The header pill reads Simulated scale so you can always tell the two apart. Who this is for: Owner, Manager, or whoever is setting up the mixing station What you'll learn: The Bluetooth permission you'll grant the first time How to get the Acaia Pearl ready to pair The in-app discovery and pair flow in the Colour Bar Verifying the scale is connected from the header Re-pairing after a drop-out (and why it usually reconnects itself) Moving one scale between two iPads Time to complete: 5 minutes first time, seconds thereafter Prerequisites The Luminate app installed on the iPad, with Colour Bar mode selected (Tutorial 20.9) An Acaia Pearl 2021, charged and switched on iPad Bluetooth enabled Step-by-Step Instructions Step 1: Grant the Bluetooth permission The first time the Colour Bar scans for a scale, iPadOS shows a system Bluetooth permission prompt explaining why: \"Luminate connects to your colour-bar scale to record accurate gram weights while mixing colour.\" Tap Allow. Luminate can't see any scales until this is granted. If you tapped Don't Allow by mistake, re-enable it from Settings → Luminate → Bluetooth on the iPad, then ret",{"title":554,"description":835,"path":555,"section":814,"content":836},"When the Colour Bar or scale misbehaves mid-appointment, you need a quick fix — not a long debugging session. This tutorial collects the common issues and...","Tutorial 20.15: Troubleshooting the Colour Bar & Scale Introduction When the Colour Bar or scale misbehaves mid-appointment, you need a quick fix — not a long debugging session. This tutorial collects the common issues and their solutions in one place. Who this is for: Anyone using the Colour Bar What you'll learn: What to check when a scale won't pair, or keeps dropping out Battery warnings and what they mean The LiveWeightCard's state messages, word for word Why Capture is greyed out Recovering from a wrongly finalised formula When to fall back to the main web app Time to complete: Reference only — skim on demand Scale won't pair Pairing lives entirely in the Colour Bar header — tap Pair scale and the dialog scans for you. Tutorial 20.14 walks through the full flow; this section covers what to do when it doesn't work. If nothing is found after about ten seconds, the dialog shows No scales nearby with the prompt \"Check that your scale is switched on, fully charged, and within 3 metres.\" and a Scan again button: Work through these in order, tapping Scan again after each: Is the scale switched on and awake? Tap the platter if the display has dimmed off. Is it within about 3 metres of the iPad? Line of sight, ideally. Is it already connected to another iPad? A scale that's busy talking to one device won't appear on a second. Tap Forget scale on the iPad that currently owns it (Tutorial 20.14, Step 6), then scan again here. Is it charged? A flat or nearly flat scale can fail to connect in ways that look like a software fault. Has the iPad granted Bluetooth permission to Luminate? Check Settings → Luminate → Bluetooth. (On Android the equivalent permission is Nearby devices.) Is the iPad's own Bluetooth switched on? Toggle it off and on from the iPad's Settings. Is it an Acaia Pearl? Luminate's driver speaks the Acaia protocol, so other makes of scale are never discovered — they simply won't appear in the list. If your scale is found but the connection fails, the dialog",{"title":558,"description":838,"path":559,"section":814,"content":839},"Everything that makes colour management tick — the mode, the default charge rule, the overage pricing — lives on the Colour settings tab inside your salon...","Tutorial 20.2: Configuring Colour Settings & Charge Rules Introduction Everything that makes colour management tick — the mode, the default charge rule, the overage pricing — lives on the Colour settings tab inside your salon settings. This tutorial covers the settings screen itself and walks through building a charge rule that reflects how your salon prices colour. Who this is for: Owner, Admin What you'll learn: Change the salon's colour formula mode Create, edit, deactivate and delete colour charge rules Understand Applies to, markup types, minimum charge, and minimum overage Use the live charge preview Time to complete: 10–15 minutes Prerequisites Logged in as Owner or Admin (both roles hold the manage salon settings permission) Read Tutorial 20.1 to understand the three modes For Full mode: at least one colour service with Colour grams included in service price set (Tutorial 7.1) Step-by-Step Instructions Step 1: Open the Colour settings tab Click your salon name in the top navigation bar Select Salon Settings from the dropdown menu Open the Services tab Open the Colour sub-tab (it's the first Services sub-tab and is selected by default) Colour settings live under Services → Colour, not as a standalone top-level tab. The Colour sub-tab shows a single Colour Formula Mode card with two parts: Colour Formula Mode — three radio options for the mode (Notes only / Structured formulas / Full) Colour Charge Rules — appears inside the same card, below the mode options, only when the mode is Full Step 2: Choose the colour formula mode Under Colour Formula Mode, click one of the three options: Notes only — freeform colour notes only Structured formulas — structured formulas, no stock, no billing Full (formulas + stock + billing) — formulas plus stock tracking and automatic overage billing Scroll to the bottom of the salon settings page and click Update Salon The mode is saved alongside the rest of the salon settings — there isn't a separate Save button on the Colour sub-t",{"title":562,"description":841,"path":563,"section":814,"content":842},"Brands used to be free-text on each product. They're now a proper catalogue with a consistent pick-list across Products, Colour products, and the Colour Bar...","Tutorial 20.3: Brands and Your Colour Catalogue Introduction Brands used to be free-text on each product. They're now a proper catalogue with a consistent pick-list across Products, Colour products, and the Colour Bar. Each brand is tagged as a product brand, a colour brand, or both, so the right options appear in the right places. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Create and edit brands Understand the three brand types (Product / Colour / Both) Reassign products when you delete a brand Create brands inline from the product and colour-product forms Time to complete: 5 minutes Prerequisites Logged in with the `manage-products` permission (Owner, Admin, Manager, or Receptionist) Useful but not required: at least one retail or colour product already in your catalogue Step-by-Step Instructions Step 1: Open the Brands page Click Products in the sidebar (it reads Products & Colour once colour management is switched on) Click Manage Brands at the top-right of the page — the button sits on both the Products tab and the Colour tab The Brands page lists every brand in your salon, grouped into three tabs — Product, Colour, and Both — with a count next to each tab. Each row shows the brand name and how many products use it (e.g. \"3 products\" or \"Not used\"). Step 2: Create a brand Click Add Brand at the top-right Enter a Name (required — e.g. \"Wella\", \"Olaplex\") Pick a Type: Product only — appears in the Brand picker on retail/professional products Colour only — appears in the Brand picker on colour products (and, once a colour product carries the brand, shows as that product's brand label on the Colour Bar) Both products and colour — appears in both Brand pickers Click Create New brands default to the type of the tab you're currently on, so opening Add Brand from the Colour tab pre-selects Colour only. Step 3: Edit a brand Click Edit on the brand's row Change the name or type Click Update Changing a brand's type moves it between the Product",{"title":566,"description":844,"path":567,"section":814,"content":845},"Colour products live on a dedicated Colour tab of the Products page. Unlike regular retail products — counted by unit — colour products are tracked in grams so...","Tutorial 20.4: Setting Up Colour Products Introduction Colour products live on a dedicated Colour tab of the Products page. Unlike regular retail products — counted by unit — colour products are tracked in grams so formulas can deduct exact amounts, calculate cost per gram, and bill overage accurately. Who this is for: Owner, Admin, Manager, or Receptionist with the `manage-products` permission What you'll learn: Open the Colour tab Add a colour product with role, tube weight and initial stock Understand cost-per-gram calculation Edit or deactivate existing colour products Time to complete: 10-15 minutes Prerequisites Salon colour formula mode set to Structured formulas or Full (formulas + stock + billing) (Tutorial 20.2) — the Colour tab is only visible in these modes Brands configured (Tutorial 20.3) — you can also create brands inline from the Add dialog Logged in with `manage-products` permission Step-by-Step Instructions Step 1: Open the Colour tab Click Products & Colour in the sidebar Click the Colour tab at the top of the page (icon: a pipette) If you don't see the Colour tab, your salon is in Notes only mode. Change it at Salon Settings → Services → Colour (Tutorial 20.2). The screenshot is a Full-mode salon. In Structured formulas mode the tab shows the same catalogue without the Stock (g) column, because grams on hand are only tracked in Full mode (Tutorial 20.5). Step 2: Add a colour product Click Add Colour Product in the top-right Fill in the dialog: | Field | Required | Notes | |-------|----------|-------| | Product name | Yes | Full product name — e.g. \"Wella Koleston 6/0\" | | Brand | No | Pick an existing brand, or type a new name and click the Create: {name} option at the foot of the list to add it inline (inline-created brands are saved as a Colour brand) | | Role | No | What the product is in a mix: Colour (the default), Developer, Lightener or Additive. Choose Developer for peroxide / oxidant bottles so they're handled as the per-bowl developer ",{"title":570,"description":847,"path":571,"section":814,"content":848},"A colour stock take is a physical count of gram balances across your colour catalogue. In Luminate, the stock take happens on the Products > Colour tab: every...","Tutorial 20.5: Colour Stock Take Introduction A colour stock take is a physical count of gram balances across your colour catalogue. In Luminate, the stock take happens on the Products > Colour tab: every row has an inline gram field you can edit, and every change writes a row to an append-only audit trail behind the scenes so nothing is ever lost. There isn't a separate \"stock take page\" — the Colour tab is the stock take page. Whether you're doing a full quarterly count or a one-off \"I just opened a new tube\" adjustment, it's the same control. Who this is for: Owner, Admin, Manager, Receptionist (these four roles can adjust colour stock). Staff can open the Colour tab and read the gram balances, but cannot change them. What you'll learn: Use the Colour tab for a full physical count Inline-edit stock for quick touch-ups Understand how the audit trail records your adjustments Reconcile discrepancies (waste, theft, receiving errors) Time to complete: 15-20 minutes (plus your physical count time) Prerequisites Salon colour formula mode set to Full (formulas + stock + billing) (Tutorial 20.2) — gram stock is only tracked in Full mode Colour products already in your catalogue (Tutorial 20.4) Scales set up and accurate (a kitchen scale accurate to 1 g is ideal for part-used tubes) About an hour set aside for a full count Step-by-Step Instructions Step 1: Open the Colour tab Go to Products & Colour in the left navigation Click the Colour tab at the top of the page (the tab only appears when colour mode is Full) You'll see every gram-tracked colour product with its current Stock (g) value Step 2: Narrow down the list (optional) Search by product name or brand using the search box Filter by brand using the brand dropdown — recommended for a full count so you can work through one brand at a time Sort by Product, Brand, Tube Size, Cost/g, or Stock (g) using the column headers Counting by brand (rather than alphabetically across brands) means you pick up and put down the same ",{"title":574,"description":850,"path":575,"section":814,"content":851},"Structured colour formulas replace freeform Colour consultation notes with recipes you can reproduce. Every formula is tied to a customer (and optionally to an...","Tutorial 20.6: Creating a Colour Formula Introduction Structured colour formulas replace freeform Colour consultation notes with recipes you can reproduce. Every formula is tied to a customer (and optionally to an appointment), lists the products and grams used per bowl, and — in Full mode — stages an overage charge on the till automatically if it exceeds the service's included grams. This tutorial is the deep dive on the unified formula dialog used across the main web app. For the tablet-based Colour Bar flow see Tutorials 20.9–20.15. Who this is for: Staff and above What you'll learn: Where the formula dialog opens from Plan a formula: bowls, products and the developer line Save a plan for a future appointment Record actuals later in mixing mode Finalise, Revert, and duplicate Permissions for each action Time to complete: 15 minutes Prerequisites Salon colour formula mode set to Structured formulas or Full (formulas + stock + billing) (Tutorial 20.2) At least one colour product in your catalogue (Tutorial 20.4) Logged in as Staff, Receptionist, Manager, Admin, or Owner Where the dialog opens The same dialog serves three places, so you can start wherever you are. Each place labels its buttons a little differently, and the button you press decides which mode the dialog opens in: | Entry point | Button | Opens in | Tied to | |-------------|--------|----------|---------| | Customer profile → Colour tab → Formulas | New Formula | Blank (planning) | Customer only | | Customer profile → formula card | Edit | Blank (editing a saved plan) | Customer only | | Appointment detail page → Colour Formulas panel | New Formula | Blank (planning) | Customer + appointment | | Appointment detail page → Colour Formulas panel | Open (or View once finalised) | Mixing | Customer + appointment | | Calendar → Appointment sidebar → Colour Formulas | New, then Open Mixing (or View) | Blank, then Mixing | Customer + appointment | One more way in comes from inside the dialog itself: Edit produ",{"title":578,"description":853,"path":579,"section":814,"content":854},"This tutorial is the appointment's eye view of colour formulas — how formulas appear alongside the booking, how the mixing flow feels in practice, and how a...","Tutorial 20.7: Mixing Colour at Appointments Introduction This tutorial is the appointment's eye view of colour formulas — how formulas appear alongside the booking, how the mixing flow feels in practice, and how a finalised formula cleanly reaches the till. It's short, practical, and geared at colourists and receptionists. For the deep dive on the formula dialog itself see Tutorial 20.6. For the tablet-based Colour Bar flow see Tutorials 20.9–20.13. Who this is for: Staff, Receptionist, Manager, Admin, Owner What you'll learn: When and where Colour Formulas panels appear around an appointment The mid-service mixing workflow How the finalised formula stages overage billing automatically What to do when things change mid-appointment (add a bowl, revert, swap a product) Time to complete: 10 minutes Prerequisites Salon colour formula mode set to Formulas or Full (Tutorial 20.2) Service flagged as a colour service with Colour grams included set (Tutorial 7.1) Complete Tutorial 20.6 so you know the dialog Where the Colour Formulas panel appears Three appointment-centric surfaces show formulas for the booking: Calendar → appointment sidebar — click the appointment in the calendar. On colour services the sidebar shows a collapsible Colour Formulas section (with a count badge and a New button) above the Notes and Badges sections. It starts collapsed; click the heading or the chevron to expand it. It's an extra section, not a replacement — the Notes summary and Badges still appear in their own sections below. Appointment detail page → Colour Formulas panel — the full-page version, with a New Formula button and a card for each formula on this booking plus a Previous formulas list to duplicate one in. Customer profile → Colour tab → Formulas — same customer, all formulas across all appointments. (Formulas sits alongside Skin Tests under the profile's Colour tab.) The two appointment surfaces gate the same way: the salon must be in Formulas or Full mode, the appointment must ha",{"title":582,"description":856,"path":583,"section":814,"content":857},"In Full mode, a finalised colour formula that uses more product than the service's pricing allows for automatically stages a colour overage line on the...","Tutorial 20.8: Overage Billing Explained Introduction In Full mode, a finalised colour formula that uses more product than the service's pricing allows for automatically stages a colour overage line on the appointment's transaction. On the till that line reads Extra colour used. This tutorial walks through every stage of that line's life — from the formula finalising to the transaction completing — and what happens when edits, reverts, or refunds hit. Who this is for: Owner, Admin, Manager, Receptionist — anyone responsible for how colour revenue reaches the till What you'll learn: What makes a formula produce an overage line How the line reaches the draft transaction Why the line on a draft is system-managed (and what you can and can't change) How completion locks everything What refund and a same-day edit can each change afterwards Time to complete: 15 minutes Prerequisites Salon colour formula mode set to Full (Tutorial 20.2) At least one active Colour Charge Rule configured (Tutorial 20.2) Services have Colour grams included in service price set where an Overage-only rule should apply (Tutorial 7.1) Read Tutorial 20.6 for the formula dialog Step-by-Step Instructions Step 1: Understand when a line is staged An overage line is staged automatically when all of these are true: Salon mode is Full The appointment's service is flagged as a colour service. (For an Overage only rule it must also have Colour grams included in service price set — see the callout below) A colour formula on the appointment is finalised (not a draft plan, not mid-mix) An applicable charge rule is active — either the formula's chosen rule, or the salon's active default The calculated charge is non-zero — qualifying grams are at or above the rule's Minimum overage, AND the calculated amount is at or above the rule's Minimum charge If any condition fails, no line is staged and no charge appears. A formula pinned to a rule does not fall back to the default Condition 4 has a detail worth knowing. ",{"title":586,"description":859,"path":587,"section":814,"content":860},"The Colour Bar is Luminate's tablet-based companion for the colour mixing station. It's a full-screen, dark-themed, glove-friendly interface that sits on an...","Tutorial 20.9: Colour Bar Overview and Setup Introduction The Colour Bar is Luminate's tablet-based companion for the colour mixing station. It's a full-screen, dark-themed, glove-friendly interface that sits on an iPad next to your scale and walks stylists through planning a formula, weighing bowls live, and reconciling leftover product after application. This tutorial is the introduction. It covers what the Colour Bar is, what hardware you need, and how to get the iPad into Colour Bar mode. Day-to-day use and the individual screens have their own tutorials (20.10–20.15). Who this is for: Owner, Manager, or whoever is setting up the mixing station What you'll learn: What the Colour Bar is and when to use it Hardware you'll need (iPad, scale, mount) How to install the native app and switch it into Colour Bar mode How the Colour Bar relates to the main web app Time to complete: 10 minutes Prerequisites Salon colour formula mode set to Formulas or Full (Tutorial 20.2) — the Colour Bar is hidden on Notes mode Services flagged as colour services (Tutorial 7.1) so they appear on the Today list Colour products in your catalogue (Tutorial 20.4) For Full mode only: Colour grams included set on the service (Tutorial 7.1) and stock counts reconciled (Tutorial 20.5) — required for auto-charge, not for the Colour Bar itself What is the Colour Bar? The Colour Bar is a tablet-optimised alternative to the formula dialog covered in Tutorial 20.6. It's the same data — formulas, bowls, grams, actuals — but the UI is tuned for the mixing station itself: big touch targets, live scale readout, barcode scanning per bowl, and a linear Today → Appointment → Edit → Weigh leftovers path. (There's a separate Mix screen for when you reuse a customer's previous formula — see Tutorial 20.12.) You don't have to use the Colour Bar. The main web app's formula dialog works just as well — especially if your stylists are comfortable at a laptop or regular workstation. Use the Colour Bar when you want:",{"title":63,"description":862,"path":64,"section":863,"content":864},"Build and manage your customer database effectively.","Customer Management","Section 3: Customer Management Build and manage your customer database effectively. Tutorials in This Section 3.1 Adding and Managing Customer Profiles Learn how to create comprehensive customer profiles, record contact details, track allergies and preferences, and manage customer information. This tutorial covers the five form sections: basic information, address, allergies and notes, settings, and communication preferences. Time: 15 minutes 3.2 Understanding Customer History and Analytics Discover how to view a customer's complete history using the profile tabs: Appointments, Details, Billing (Transactions, Products, Credit), Colour (Skin Tests and Formulas), Notes, and Messages. Learn to understand visit insights, service frequencies, and identify at-risk customers. Time: 10 minutes 3.3 Customer Preferences and Communication Consent Understand how to manage the two communication categories: Appointment Information (transactional) and Promotions & Offers (marketing). Configure Email, SMS, and WhatsApp preferences for each category and ensure GDPR compliance. Time: 15 minutes 3.4 Organising Customers Learn how to keep your customer database organised using active/inactive status, search, and advanced filters. Filter customers by visit history (recent visitors, lapsed customers), spending levels, and services booked. Understand how to identify and manage at-risk customers. Time: 12 minutes 3.5 Using Customer Badges Understand how to use customer badges for quick visual recognition. Learn the six built-in badges (VIP, Prefers Silence, Often Late, Often Early, Frequent Visitor, New Customer), how to toggle them, and how Owners can configure custom badges. Time: 8 minutes 3.6 Merging Duplicate Customer Records Learn how to find and merge duplicate customer records. Understand match types (email, phone, similar names) and confidence levels, review duplicate groups using the two-step merge dialog, resolve field conflicts, and dismiss false positives like family members s",{"title":69,"description":866,"path":70,"section":863,"content":867},"Your customer database is the foundation of your salon's operations. This tutorial shows you how to create comprehensive customer profiles, record essential...","Tutorial 3.1: Adding and Managing Customer Profiles Introduction Your customer database is the foundation of your salon's operations. This tutorial shows you how to create comprehensive customer profiles, record essential contact details, track allergies and preferences, and manage customer information effectively. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Add a new customer to the database Complete all profile sections (basic info, address, preferences, settings, communication) Record allergies and sensitivities safely Search, filter, and manage your customer list Edit and update customer information Deactivate customers and handle GDPR requests Time to complete: 15 minutes Prerequisites Logged in with at least Staff permissions Access to the Customers section Step-by-Step Instructions Step 1: Access the Customer Section Click Customers in the sidebar The customer list appears showing existing customers Click the Add Customer button in the top-right corner The Create Customer form opens with five sections. Step 2: Enter Basic Information The first section captures contact details. Required Fields: | Field | Description | |-------|-------------| | First Name | Customer's given name | | Last Name | Customer's surname | Optional Fields: | Field | Description | |-------|-------------| | Email | For confirmations and receipts | | Mobile Number | Phone with country code selector | | Date of Birth | Chosen from Day, Month and Year dropdowns; used for birthday reminders | | How did they hear about us? | Free text referral source | Entering Mobile Numbers: The country flag shows the selected country code Click the flag to change the country Type the local number. You can include the leading zero or leave it out - the field reformats it to the local format when you move on, and shows the international version underneath (for example International format: +44 7400 123456) If the number doesn't look right for the selected country, Invalid p",{"title":73,"description":869,"path":74,"section":863,"content":870},"Every customer interaction tells a story. This tutorial shows you how to view a customer's complete history including appointments, transactions, visit...","Tutorial 3.2: Understanding Customer History and Analytics Introduction Every customer interaction tells a story. This tutorial shows you how to view a customer's complete history including appointments, transactions, visit patterns, and spending. You'll learn to understand customer behaviour and use insights to improve service and retention. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: View account summary cards (spending, balance, visits) Navigate customer profile tabs Understand visit insights and service frequencies Filter and search appointment and transaction history View product purchase history Review skin test records and the notes timeline Identify overdue customers and outstanding balances Use dashboard skin test alerts to proactively contact customers Time to complete: 10 minutes Prerequisites Logged in with at least Staff permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Customer data in the system to view Step-by-Step Instructions Step 1: Access a Customer Profile Click Customers in the sidebar Search for or select a customer Click on the customer row to open their profile Step 2: Understanding the Account Summary Cards At the top of the customer profile, five summary cards display key metrics: | Card | What It Shows | |------|---------------| | Total Spend | Lifetime spend across completed and refunded transactions, less any deposit already credited against them | | Outstanding Balance | Amount owed across unpaid and partial transactions | | Total Visits | Count of completed transactions | | Last Visit | Date of the most recent completed or pending transaction | | Account Credit | Prepaid balance held on the account (see Tutorial 3.8) | The cards only appear once the customer has some account activity — a transaction, an outstanding balance, or account credit. A brand-new customer's profile goes straight from the header to the tabs. Outstanding Balance Alert: If a customer has an outstanding ba",{"title":77,"description":872,"path":78,"section":863,"content":873},"Managing customer preferences and communication consent is essential for excellent service and legal compliance. This tutorial explains the communication...","Tutorial 3.3: Customer Preferences and Communication Consent Introduction Managing customer preferences and communication consent is essential for excellent service and legal compliance. This tutorial explains the communication preference system in Luminate, how to record customer preferences, and how to ensure you're communicating appropriately. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Understand the two communication categories (appointment information vs. marketing) Configure channel preferences (Email, SMS, WhatsApp) Record allergies and sensitivities Handle opt-out and data removal requests Understand GDPR requirements for consent Request customers to update their own profile information Time to complete: 15 minutes Prerequisites Logged in with at least Staff permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Step-by-Step Instructions Step 1: Understanding Communication Categories Luminate divides customer communications into two categories: Appointment Information (Transactional): These are service-related messages: Appointment confirmations Appointment reminders Cancellation notifications Rescheduling confirmations Promotions & Offers (Marketing): These require explicit consent: Special offers and discounts New service announcements Birthday greetings with offers Seasonal promotions Newsletter content Step 2: Access Communication Preferences Communication preferences are set per customer: Navigate to Customers in the sidebar Select a customer or click Add Customer Scroll to the Communication Preferences section The section is split into two groups of checkboxes — Appointment Information and Promotions & Offers — each with an Email, SMS, and WhatsApp checkbox. Step 3: Configure Appointment Information The Appointment Information group controls transactional messages: | Channel | Default | Purpose | |---------|---------|---------| | Email | Enabled | Confirmation emails, reminder emails | | SMS | Enab",{"title":81,"description":875,"path":82,"section":863,"content":876},"Luminate provides several ways to organise and categorise your customers: status (active/inactive), badges for quick identification, and search and filtering...","Tutorial 3.4: Organising Customers Introduction Luminate provides several ways to organise and categorise your customers: status (active/inactive), badges for quick identification, and search and filtering tools. This tutorial covers how to use these features to keep your customer database organised and easy to navigate. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Filter customers by status, visit history, spending, and services booked Use search to find customers quickly Understand how badges help identify customers Use the customer list effectively Identify and re-engage lapsed customers Keep your customer database organised Time to complete: 12 minutes Prerequisites Logged in with at least Staff permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Some customer profiles in the system Step-by-Step Instructions Step 1: Understanding Customer Organisation Tools Luminate offers these methods for organising customers: | Tool | Purpose | |------|---------| | Active/Inactive Status | Archive customers who no longer visit | | Badges | Visual indicators for quick identification (VIP, allergies, etc.) | | Search | Find customers by name, email, or phone | | Filters | Filter by status, visit history, spending, services booked, birthdays, or skin test requirements | | Notes | Record information against the customer on the Notes tab (see Tutorial 3.7) | Step 2: Using Customer List Filters The customer list includes several filters to help you find customers: Navigate to Customers in the sidebar Use the filter dropdowns to narrow results: Status Filter: All Customers - Shows everyone, both active and inactive (default) Active Only - Shows active customers only Inactive Only - Shows deactivated customers only Visit History Filter: All Visits - No visit filtering Last 30 Days - Customers who visited in the past month Last 90 Days - Customers who visited in the past three months Not in 6+ Months - Lapsed customers who haven'",{"title":85,"description":878,"path":86,"section":863,"content":879},"Customer badges are visual indicators that help staff identify important customer traits at a glance. Badges appear on customer profiles and help personalise...","Tutorial 3.5: Using Customer Badges Introduction Customer badges are visual indicators that help staff identify important customer traits at a glance. Badges appear on customer profiles and help personalise the service experience by highlighting things like VIP status, preferences, and behavioural patterns. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Understand the available built-in badges Toggle badges on and off for customers View badges on customer profiles Configure badge settings (Owners/Admins) Create custom badges for your salon Time to complete: 8 minutes Prerequisites Logged in with at least Staff permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Owners/Admins should complete this to configure salon badge settings Step-by-Step Instructions Step 1: Understanding Built-in Badges Luminate includes these built-in customer badges: | Badge | Colour | When to Use | |-------|--------|-------------| | VIP | Amber | High-value customers deserving special treatment | | Prefers Silence | Blue | Customer prefers quiet during appointments | | Often Late | Red | Customer has a pattern of arriving late | | Often Early | Green | Customer tends to arrive early | | Frequent Visitor | Indigo | Regular customer who visits often | | New Customer | Teal | Recently added to your salon | Each badge can be enabled or disabled by salon Owners/Admins, who can also add up to 10 custom badges of their own (see Step 5). Customer badges vs appointment badges: these are two separate sets. Customer badges describe the person and follow them to every appointment. Appointment badges (First Visit, Running Late, Special Occasion, Requires Follow-up) apply to a single appointment only. Both are configured on the same settings tab, under separate sub-tabs. Step 2: View Badges on a Customer Profile Navigate to Customers in the sidebar Click on a customer to open their profile Click the Details tab Find the Badges section The Badges sectio",{"title":89,"description":881,"path":90,"section":863,"content":882},"Duplicate customer records happen in any busy salon. The same customer might book online with their email one time and give their phone number the next, or a...","Tutorial 3.6: Merging Duplicate Customer Records Introduction Duplicate customer records happen in any busy salon. The same customer might book online with their email one time and give their phone number the next, or a receptionist might accidentally create a new profile instead of finding an existing one. Luminate helps you find and merge these duplicates so each customer has one complete profile with all their history. This tutorial shows you how to review potential duplicate groups, decide which records are genuinely the same person, and merge them into a single consolidated profile. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Recognise the duplicate warning panel on customer profiles Access the Potential Duplicates page Understand match types (email, phone, similar names) Understand confidence levels (high, low) Review a duplicate group using the two-step dialog Resolve field conflicts when merging Dismiss false positives (families sharing contact details) Restore a group you dismissed by mistake What happens to appointments, transactions, and messages when you merge Time to complete: 15 minutes Prerequisites Logged in with Owner, Admin, Manager, or Receptionist permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Have existing customer data in your salon Step-by-Step Instructions Duplicate Warning on Customer Profiles When you view a customer's profile, you may see an amber warning panel near the top of the page. It displays the heading \"Potential Duplicate\" followed by a description such as: \"1 other customer shares the same email address.\" The message adapts to the match type (email address, phone number, or name) and the number of matching customers. This panel appears automatically when the customer you're viewing is part of a duplicate group. This is a convenient way to discover and resolve duplicates while you're already working with a customer's record. If a customer belongs to more than one duplicate gro",{"title":93,"description":884,"path":94,"section":863,"content":885},"Notes help you maintain a detailed record of every client interaction. Whether it's a colour formula, a mixing ratio, a preference, or something raised during...","Tutorial 3.7: Recording and Managing Notes Introduction Notes help you maintain a detailed record of every client interaction. Whether it's a colour formula, a mixing ratio, a preference, or something raised during a consultation, notes keep everything in one place so your team always has the information they need. Notes can be added against a customer directly, or against a specific appointment. Either way they share a single underlying timeline — a note added from the appointment sidebar appears on the customer profile (and vice versa), with the linked appointment surfaced as a service pill so the context is preserved. There is no separate \"customer notes\" field on the customer form; every note flows through the same timeline. Using structured colour formulas instead? If your salon's colour formula mode is set to Formulas or Full (see Tutorial 20.2), structured colour formulas — a separate tool with bowls, grams, and (in Full mode) automatic overage billing — are the recommended way to record colour work. The Colour note type remains available in every mode, so existing notes keep working and nothing is forced on you, but on Formulas or Full you should record new colour work via Tutorial 20.6 (Creating a Colour Formula) and keep Colour notes for freeform detail only. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Understand the two note types (General and Colour) Add notes from the customer profile Add notes from the appointment sidebar and detail page Link notes to specific appointments Pin important notes for quick access Filter, edit, and delete notes Time to complete: 10 minutes Prerequisites Logged in with at least Staff permissions Complete Tutorial 3.1 (Adding and Managing Customer Profiles) Customer records in the system Step-by-Step Instructions Step 1: Access Notes from a Customer Profile Click Customers in the sidebar Search for or select a customer Click on the customer row to open their profile Click the Notes tab The N",{"title":97,"description":887,"path":98,"section":863,"content":888},"Sometimes a client pays you before you've done the work. They might round up a cash payment and ask you to \"keep the change on my account\", prepay towards...","Tutorial 3.8: Client Account Credit Introduction Sometimes a client pays you before you've done the work. They might round up a cash payment and ask you to \"keep the change on my account\", prepay towards their next few visits, or be owed money after a booking mix-up. Luminate handles all of these with account credit — a stored balance on the client's record that can be spent at the till like any other payment method. This tutorial shows you how to add credit to a client's account, spend it at checkout, keep cash change on account, review a client's credit history, and make manual balance adjustments. Who this is for: Owner, Admin, Manager, Receptionist, Staff (till operations); Owner, Admin, Manager (manual adjustments) What you'll learn: What account credit is and when to use it instead of a gift voucher Sell an account credit top-up at the till Keep a client's cash change on their account Pay for a sale (fully or partially) with account credit View a client's balance and movement history on their profile Make a manual adjustment (add or deduct credit) with an audit reason What happens to credit when a sale is refunded or clients are merged Time to complete: 15 minutes Prerequisites Logged in with permission to process transactions Complete Tutorial 2.1 (Processing a Sale with QuickPOS) A customer record to work with (Tutorial 3.1) Account Credit vs Gift Vouchers Both store value, but they behave differently: | | Account Credit | Gift Voucher | |---|---|---| | Belongs to | A specific client record | Whoever holds the voucher code | | Code needed at checkout | No — just select the client | Yes | | Expires | Never | Per your voucher settings | | Typical use | Prepayments, change kept on account, goodwill corrections | Gifts for someone else | If a client is buying value for themselves, account credit is usually the better fit. If they're buying for someone else, sell a gift voucher. Step-by-Step Instructions Selling an Account Credit Top-Up A top-up is sold through Q",{"title":101,"description":890,"path":102,"section":891,"content":892},"Manage your team from onboarding to performance tracking.","Staff Management","Section 4: Staff Management Manage your team from onboarding to performance tracking. Tutorials in This Section 4.1 Adding New Staff Members Learn how to create staff profiles with contact details, assign roles and permissions, configure compensation types (hourly, salary, commission), set staff levels, and complete the onboarding process. This tutorial covers the complete staff creation form section by section. Time: 10 minutes 4.2 Managing Staff Login Accounts Understand the difference between staff profiles and user accounts. Learn how to create login accounts, send invitation emails, resend invitations when links expire, and remove access when staff leave. This tutorial covers the Login Account section on staff profiles. Time: 10 minutes 4.3 Staff Levels and Experience Tiers Configure staff levels (Junior, Senior, Director) to organise your team by experience. Learn how to add custom levels, assign staff to levels, and set level-specific service pricing. Staff levels allow different prices and commission rates based on who performs the service. Time: 10 minutes 4.4 Tracking Staff Performance and Commission Use the Staff Performance report to track revenue, tips, and commission for each team member. Learn how to filter by date range, sort by different metrics, export for payroll, and understand how commission and tips are calculated. Time: 10 minutes 4.5 Viewing Staff Hours Worked Use the Hours Worked report to track rostered hours for each staff member. Learn how scheduled hours differ from working hours, how approved leave affects calculations, and how to export data for payroll and pension reporting. Time: 10 minutes 4.6 Setting Staff Display Order Use the up and down arrows to control the order staff appear in the appointments calendar, the roster grid, transactions, and the public booking portal. New staff fall in at the bottom; this tutorial covers reordering them and handing the order back to your staff levels. Time: 3 minutes 4.7 Configuring Your Payroll ",{"title":107,"description":894,"path":108,"section":891,"content":895},"Adding staff members to Luminate allows you to manage your team, track their appointments and transactions, assign them to the roster, and calculate their...","Tutorial 4.1: Adding New Staff Members Introduction Adding staff members to Luminate allows you to manage your team, track their appointments and transactions, assign them to the roster, and calculate their compensation. This tutorial walks you through creating a complete staff profile with contact details, role assignment, staff level, and compensation settings. Who this is for: Owner, Admin What you'll learn: Create a new staff profile Set contact details and employment information Assign a role (Admin, Manager, Staff, Receptionist) Configure compensation type (Hourly, Salary Only, Commission Only, Salary + Commission) Set staff level for tiered pricing Configure leave allowance and working days Control roster and appointment visibility Time to complete: 10 minutes Prerequisites Logged in as Owner or Admin Have the new staff member's details ready (name, email, phone) Know their role and compensation structure Step-by-Step Instructions Step 1: Access Staff Management Click Staff in the sidebar The staff list displays current team members Click the Add Staff Member button in the top-right corner The \"Add Staff Member\" form is organised into a series of labelled sections, which this tutorial walks through from top to bottom. Step 2: Enter Personal Information The first section captures contact details: | Field | Required | Description | |-------|----------|-------------| | First Name | Yes | Given name | | Last Name | Yes | Surname | | Email | Yes | Work email address | | Mobile Number | No | Phone with country code selector | Entering Mobile Numbers: Click the country flag to select the correct country code Enter the phone number without leading zero Example: For UK number 07700 900123, select UK (+44) and enter \"7700900123\" Step 3: Assign a Role The Role section determines system permissions: | Role | Description | |------|-------------| | Admin | Full system access except billing management | | Manager | Operations access - roster, appointments, reports | | Staff",{"title":111,"description":897,"path":112,"section":891,"content":898},"Staff login accounts give team members access to Luminate based on their role. Not every staff member needs a login account - you may manage some staff's...","Tutorial 4.2: Managing Staff Login Accounts Introduction Staff login accounts give team members access to Luminate based on their role. Not every staff member needs a login account - you may manage some staff's appointments and roster for them. This tutorial covers creating login accounts, resending invitations, and removing access when staff leave. Who this is for: Owner, Admin What you'll learn: Understand the difference between staff profiles and user accounts Create a login account for a staff member Resend invitation emails Remove login access Handle the account setup process Time to complete: 10 minutes Prerequisites Logged in as Owner or Admin with `manage-staff-accounts` permission Complete Tutorial 4.1 (Adding New Staff Members) Staff member profile already exists in the system Managers, Receptionists and Staff do not have this permission, so the Login Account card does not appear on the profile for them. Only an Owner can manage the login account on an Owner's own staff record. Step-by-Step Instructions Step 1: Understand Staff Profiles vs User Accounts | Type | Purpose | Required? | |------|---------|-----------| | Staff Profile | Work record - name, role, compensation, schedule | Yes, for all team members | | User Account | Login credentials - allows signing into Luminate | Optional | Key points: Every staff member has a profile Not every staff member needs a login account One staff member = one profile + zero or one user account Login access is based on the staff member's role Who needs login accounts: | Scenario | Needs Login? | |----------|-------------| | Stylists managing their own schedule | Yes | | Receptionists booking appointments | Yes | | Managers viewing reports | Yes | | Contractors whose bookings you manage | No | | Staff on long-term leave | Consider removing temporarily | Step 2: Create a Login Account To give a staff member system access: Navigate to Staff in the sidebar Click on the staff member's name to open their profile Scroll to th",{"title":115,"description":900,"path":116,"section":891,"content":901},"Staff levels allow you to organise team members by experience and set different prices for services based on who performs them. A haircut with a Junior stylist...","Tutorial 4.3: Staff Levels and Experience Tiers Introduction Staff levels allow you to organise team members by experience and set different prices for services based on who performs them. A haircut with a Junior stylist might cost £35, while the same service with a Director costs £60. This tutorial shows you how to configure staff levels and set level-based service pricing. Who this is for: Owner, Admin What you'll learn: Configure staff levels in salon settings Add custom staff levels Assign staff members to levels Set level-specific service pricing Reorder and manage levels Time to complete: 10 minutes Prerequisites Logged in as Owner or Admin Complete Tutorial 4.1 (Adding New Staff Members) Some services already created (see Section 7 tutorials) Step-by-Step Instructions Step 1: Access Staff Level Settings Staff levels are configured in your salon settings: Click the salon name in the header to open the salon dropdown Click Salon Settings to open salon settings Click the Staff tab Click the Levels sub-tab You'll see the Staff Levels card listing your existing levels. By default they are ordered by seniority, with the most senior level (Director) at the top and the least senior (Junior) at the bottom. Step 2: Understand System Levels Every new salon starts with three default system levels: | Level | Colour | Typical Use | |-------|--------|-------------| | Junior | Green | Entry-level staff, trainees, newly qualified | | Senior | Blue | Experienced staff, 3+ years qualified | | Director | Purple | Most experienced, master stylists, salon leaders | System levels are marked with a small (System) label next to their name. System levels: Cannot be deleted (the trash icon is hidden on them) Can be renamed Can have their colour changed Can be reordered Step 3: Add a Custom Level If the default three levels don't suit your salon structure: Click Add Custom Level below the existing levels Enter a Level Name (e.g., \"Apprentice\", \"Master\", \"Art Director\") Choose a Color fr",{"title":119,"description":903,"path":120,"section":891,"content":904},"Understanding how your team performs helps you make informed business decisions, run fair payroll, and identify coaching opportunities. This tutorial shows you...","Tutorial 4.4: Tracking Staff Performance and Commission Introduction Understanding how your team performs helps you make informed business decisions, run fair payroll, and identify coaching opportunities. This tutorial shows you how to use the Staff Performance report to track revenue, tips, and commission for each team member. Who this is for: Owner, Admin, Manager What you'll learn: Access the Staff Performance report Understand the metrics displayed Filter and sort performance data Export reports for payroll Interpret commission calculations Time to complete: 10 minutes Prerequisites Logged in as Owner, Admin, or Manager Some completed transactions in the system Staff members configured with commission rates (see Tutorial 4.1) Step-by-Step Instructions Step 1: Access the Staff Performance Report Click Reports in the sidebar Find Staff Reports section Click Staff Performance The report opens showing performance data for your team. Step 2: Understand the Date Range Filter The report defaults to the last 30 days. To adjust: Click the Date Range field to open the date picker Select your start and end dates Click Apply to update the report Click the reset icon (circular arrow) to return to the default date range and the default sort order Quick date presets: Below the date range, you'll find preset buttons for common periods: Today, This week, Last week, Last 7 days Last 30 days, Last 90 days This month, Last month, This year, Last year Common date ranges: Current month for ongoing tracking Previous month for payroll calculations Custom range for specific periods Step 3: Read the Summary Cards At the top of the report, four summary cards display: | Card | What It Shows | |------|---------------| | Total Revenue | Combined revenue from all staff in the period | | Avg per Staff | Average revenue per staff member (staff with revenue only) | | Total Tips | Combined tips received by all staff | | Total Commission | Combined commission earned by all staff | These give you a",{"title":123,"description":906,"path":124,"section":891,"content":907},"Tracking staff working hours is essential for payroll processing, pension reports, and understanding workforce utilisation. The Hours Worked report shows...","Tutorial 4.5: Viewing Staff Hours Worked Introduction Tracking staff working hours is essential for payroll processing, pension reports, and understanding workforce utilisation. The Hours Worked report shows rostered hours for each staff member, broken down by scheduled time and actual working time (excluding breaks). This tutorial shows you how to use this report effectively. Who this is for: Owner, Admin, Manager (Managers can view but not export — see Step 7) What you'll learn: Access the Hours Worked report Understand scheduled vs working hours Filter by date range Export data for payroll and pension reporting Identify staff hour patterns Time to complete: 10 minutes Prerequisites Logged in as Owner, Admin, or Manager Staff members with rostered shifts in the system (see Tutorial 5.1) Roster configured for your salon Step-by-Step Instructions Step 1: Access the Hours Worked Report Click Reports in the sidebar Find Staff Reports section Click Hours Worked The report opens showing rostered hours for your team. Step 2: Understand the Date Range Filter The report defaults to the last 30 days. To adjust: Click the Date Range picker to open the calendar Select your start and end dates Click Apply to update the report Click the reset button (circular arrow icon) to return to the default date range. The reset also clears any column sort you applied. Quick date presets: Below the date range, you'll find preset buttons for common periods: Today, This week, Last week, Last 7 days Last 30 days, Last 90 days This month, Last month, This year, Last year Common date ranges: Last 30 days for ongoing tracking Last month for payroll calculations Custom quarters for pension reporting Step 3: Read the Summary Cards At the top of the report, four summary cards display: | Card | What It Shows | |------|---------------| | Total Working Hours | Combined working hours for all staff (excludes breaks) | | Staff Members | Number of staff with shifts in the period | | Avg Hours/Staff | Aver",{"title":127,"description":909,"path":128,"section":891,"content":910},"Luminate lists your staff in a running order you control. Open Salon Settings → Staff → Display Order to see the order you have now, then nudge staff up and...","Tutorial 4.6: Setting Staff Display Order Introduction Luminate lists your staff in a running order you control. Open Salon Settings → Staff → Display Order to see the order you have now, then nudge staff up and down with the arrow buttons to change it — front-of-house staff first, say, or your most-booked stylists at the top. The new order applies in the appointments calendar, the roster grid, transactions, the Leave report, and the public booking portal. Every new staff member joins the list at the bottom, so you only need to revisit this tab after you hire. You can also hand the ordering over to your staff levels. The Reset to seniority order button rebuilds the list from each staff member's level — Director, then Senior, then Junior. Who this is for: Owner, Admin What you'll learn: Set a custom display order for your staff Understand where the order applies Add new staff and have them fall in at the bottom Reset the order so your staff levels drive it instead Time to complete: 3 minutes Prerequisites Logged in as Owner or Admin At least two staff members in your salon Step-by-Step Instructions Step 1: Open the Display Order tab Click the salon name in the header to open the salon dropdown Click Salon Settings Click the Staff tab Click the Display Order sub-tab The Calendar Display Order card lists every active staff member as a row, with up and down arrows on the left and the staff member's level beside their name. Staff who don't appear on the calendar (for example a receptionist) are still shown here, with a small \"not on calendar\" label — keeping them in the list means the order stays consistent in places like the transactions screen. Step 2: Move staff up and down Click the up arrow to move a staff member up one position, or the down arrow to move them down. The top row's up arrow and the bottom row's down arrow are greyed out, because there is nowhere further to go. Each click is saved immediately — there's no separate \"save\" button. You can refresh the pag",{"title":131,"description":912,"path":132,"section":891,"content":913},"By default, Luminate runs payroll on calendar months — 1st to the last day of\neach month. Many salons run a different cycle, most commonly the 26th to the\n25th...","Tutorial 4.7: Configuring Your Payroll Period Introduction By default, Luminate runs payroll on calendar months — 1st to the last day of each month. Many salons run a different cycle, most commonly the 26th to the 25th of the next month, so that staff are paid late in the month for work done up to the 25th. This tutorial shows you how to switch between calendar months and a custom monthly cycle, and how to handle the transition without losing or double-counting any pay. Who this is for: Owner, Admin What you'll learn: Choose between calendar month and custom monthly payroll Set the start day for a custom cycle Bridge the gap when switching configurations Time to complete: 5 minutes Prerequisites Logged in as Owner or Admin You can update salon settings Step-by-Step Instructions Step 1: Open the Payroll settings Click your salon name in the top bar, then Salon Settings. Click the Staff tab. Click the Payroll sub-tab. You'll see two options: Calendar month — periods run from the 1st to the last day of each calendar month. This is the default. Custom monthly — periods start on a specific day of the month (e.g. the 26th) and end on the day before the next period starts. Step 2: Choose your cycle If calendar months work for you, you're done — the default is already selected. If you want a custom cycle: Select Custom monthly. Enter the Start day of the month (between 2 and 28). A live preview shows you what the next period will look like — e.g. for start day 26 in mid-May, you'll see \"May 2026 (26 Apr – 25 May)\". Why is the maximum 28? Months have between 28 and 31 days. A start day of 30 would be impossible in February, so we keep the maximum at 28 to avoid surprises. Step 3: Save your changes Click Update Salon at the bottom of the page. Step 4: Handle the transition (if needed) If you've used Luminate's payroll before and you have finalized periods under the old schedule, you'll likely have a gap or overlap with the first period under the new schedule. For example, if ",{"title":135,"description":915,"path":136,"section":916,"content":917},"Control when your salon operates and manage staff availability.","Scheduling And Roster Management","Section 5: Scheduling and Roster Management Control when your salon operates and manage staff availability. Tutorials in This Section 5.1 Setting Up Your Weekly Roster Learn how to create shifts that define when staff are available for appointments. Navigate the weekly roster view, add and edit shifts with start/end times and breaks, and review weekly hours. Understand how the roster controls appointment availability. Time: 10 minutes 5.2 Managing Public Holidays and Bank Holidays Configure public holidays for your salon. Understand fixed vs floating holiday rules, add regional holidays, and see how holiday indicators appear on the roster. Learn to handle shift creation warnings on holiday dates. Time: 10 minutes 5.3 Duplicating and Managing Roster Patterns Save time by copying roster weeks into the future with the Staff → Dates → Review wizard. Choose the week you're copying (or a rotating pattern of up to 8 weeks), set the repeat interval and the exact range of weeks to fill, review a server-run dry run of what will change, decide what happens to shifts that already exist, and keep shifts off bank holidays. Time: 10 minutes 5.4 Time Blocks and Availability Management Block time for non-appointment activities like lunch breaks, meetings, and training. Create time blocks from the calendar, edit them on the dedicated Edit page, choose categories, and understand how blocked time affects appointment availability. Time: 10 minutes Recommended Reading Order For new users, complete these tutorials in order: 5.1 Setting Up Your Weekly Roster - Create staff shifts first 5.2 Managing Public Holidays - Configure holidays before planning rosters 5.3 Duplicating Roster Patterns - Efficiently copy rosters week to week 5.4 Time Blocks - Block time for non-appointment activities Quick Reference Essential Scheduling Tasks | Task | Tutorial | When | |------|----------|------| | Create shifts for new staff | 5.1 | When staff profile is created | | Configure salon holidays | 5.2 | Dur",{"title":141,"description":919,"path":142,"section":916,"content":920},"The roster defines when staff are available to take appointments. A shift tells the system that a staff member is working during specific hours. Without...","Tutorial 5.1: Setting Up Your Weekly Roster Introduction The roster defines when staff are available to take appointments. A shift tells the system that a staff member is working during specific hours. Without shifts, staff won't appear as available on the appointment calendar. This tutorial shows you how to create and manage shifts for your team. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Navigate the weekly roster view Create shifts for staff members Configure shift times and breaks Edit and delete shifts Understand weekly hours calculations Know how staff are told about roster changes Time to complete: 10 minutes Prerequisites Logged in as Owner, Admin, Manager or Receptionist — these roles all hold the `manage-roster` permission, which lets you add, edit and delete shifts for everyone At least one active staff member with Show on Roster & Appointments enabled exists (see Tutorial 4.1) Understand your salon's opening hours and staffing needs Staff members hold `manage-own-roster` instead. They can open the roster and see the whole team's week, but can only add, edit or delete their own shifts — the page shows an amber note saying so. Step-by-Step Instructions Step 1: Access the Roster Click Roster in the sidebar The roster displays the current week by default You'll see a grid with days across the top and staff members down the left side Understanding the roster layout: | Element | Description | |---------|-------------| | Week navigation | Buttons to move between weeks, plus the week's date range | | Day columns | Monday through Sunday with date numbers | | Staff rows | Each rostered staff member, with their role beneath their name. The name is a link to their staff profile | | Shift blocks | Coloured rectangles showing scheduled shifts | | Total Hours column | Weekly hours for each staff member | | Total Weekly Hours row | The team's combined hours, along the bottom | Note: Only active staff with Show on Roster & Appointments enable",{"title":145,"description":922,"path":146,"section":916,"content":923},"Public holidays affect your salon's scheduling. When configured, Luminate shows visual indicators on the roster and warns you before creating shifts on holiday...","Tutorial 5.2: Managing Public Holidays and Bank Holidays Introduction Public holidays affect your salon's scheduling. When configured, Luminate shows visual indicators on the roster and warns you before creating shifts on holiday dates. This helps prevent accidentally scheduling staff when the salon is closed. Holidays also keep duplicated shifts off holiday dates, and they don't count against staff leave allowances. This tutorial shows you how to configure holidays for your salon. Who this is for: Owner, Admin What you'll learn: Access public holiday settings Understand fixed vs floating holiday rules Add custom holidays for your region See holiday indicators on the roster Handle the shift creation warning Know what else a holiday changes Time to complete: 10 minutes Prerequisites Logged in as Owner or Admin Access to salon settings Step-by-Step Instructions Step 1: Access Public Holiday Settings Public holidays are managed in your salon settings: Click on your salon name in the header (the dropdown button showing your current salon) Select Salon Settings from the dropdown menu Click the Staff tab Click the Public Holidays sub-tab You'll see a list of holidays configured for your salon, divided into \"Standard Bank Holidays\" and \"Custom Holidays\". If you're still working through setup, the Review public holidays item in the Getting Started card on your dashboard opens this same sub-tab. See Tutorial 1.4 for the checklist. Step 2: Review Standard Holidays New salons come with UK bank holidays pre-configured: | Holiday | Rule Type | Date | |---------|-----------|------| | New Year's Day | Fixed | 1st January | | Good Friday | Floating | Friday before Easter | | Easter Monday | Floating | Monday after Easter | | Early May bank holiday | Floating | First Monday in May | | Spring bank holiday | Floating | Last Monday in May | | Summer bank holiday | Floating | Last Monday in August | | Christmas Day | Fixed | 25th December | | Boxing Day | Fixed | 26th December | The tab",{"title":149,"description":925,"path":150,"section":916,"content":926},"Creating the same roster week after week is time-consuming. The duplication feature lets you copy one week's shifts — or a rotating pattern of up to 8...","Tutorial 5.3: Duplicating and Managing Roster Patterns Introduction Creating the same roster week after week is time-consuming. The duplication feature lets you copy one week's shifts — or a rotating pattern of up to 8 consecutive weeks — into a range of future weeks. This tutorial shows you how to use roster duplication efficiently and avoid common pitfalls. Duplication is a three-step wizard: Staff → Dates → Review. Nothing is written until you reach the Review step, read the summary of exactly what will change, and click Duplicate roster. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Access the roster duplication wizard Select the staff to include Choose the week — or multi-week pattern — you are copying, the repeat interval, and the exact range of weeks to write into Read the summary and choose what happens to shifts that already exist Keep shifts off bank holidays Time to complete: 10 minutes Prerequisites Logged in as Owner, Admin, Manager or Receptionist — these roles all hold the `manage-roster` permission, which the Duplicate button requires At least one week's roster already created (see Tutorial 5.1) Review Tutorial 5.2 if your salon observes public holidays Step-by-Step Instructions Step 1: Open the Duplication Wizard Navigate to Roster in the sidebar Click Duplicate in the week navigation bar at the top of the page, alongside Previous Week, Next Week, Select and This Week The wizard opens on step 1, Select staff The wizard always opens with the same safe defaults, whatever you chose last time: the week you are currently viewing as the source, one week to copy, every staff member selected, \"Every week\", existing shifts kept, and a target range of the four weeks immediately after the source week. The Staff / Dates / Review bar across the top shows where you are. Once you have moved past a step you can click it in the bar to go straight back to it; steps you haven't reached yet stay locked until you get there with Next. Step 2: Se",{"title":153,"description":928,"path":154,"section":916,"content":929},"Time blocks reserve time on the calendar for non-appointment activities. Use them for lunch breaks, team meetings, training sessions, or personal appointments...","Tutorial 5.4: Time Blocks and Availability Management Introduction Time blocks reserve time on the calendar for non-appointment activities. Use them for lunch breaks, team meetings, training sessions, or personal appointments. When time is blocked, appointments cannot be booked during that period. This tutorial shows you how to create and manage time blocks. Who this is for: Owner, Admin, Manager, Receptionist, Staff What you'll learn: Understand the difference between shifts and time blocks Create time blocks from the calendar Choose time block categories Adjust time blocks using drag and resize Edit a time block on the dedicated Edit page (including from mobile) Delete time blocks Understand conflict checking Time to complete: 10 minutes Prerequisites Logged in with at least Staff permissions Understanding of the appointment calendar (see Tutorial 2.1) Shifts are not required first - a time block works with or without a shift (see Tutorial 5.1 for shifts) Step-by-Step Instructions Step 1: Understand Shifts vs Time Blocks | Type | Purpose | Where Created | |------|---------|---------------| | Shift | Define when staff are working and available | Roster page | | Time Block | Block time for non-appointment activities | Calendar page | Key differences: Shifts make staff available for appointments Time blocks make staff unavailable during specific times Shifts appear on the roster; time blocks appear on the calendar Time blocks don't require shifts to exist first Step 2: Access Time Block Creation Time blocks are created from the appointment calendar: Click Appointments in the sidebar Navigate to the desired date using the calendar navigation Click the Block Time button in the page header (next to \"New Appointment\") The Block Time page opens with a form to create the time block. Alternative: block time straight from a calendar slot You can also start from the time you want to block: Drag down an empty part of a staff member's column on the calendar The What would you l",{"title":157,"description":931,"path":158,"section":932,"content":933},"Manage staff time off with leave requests, approvals, and reporting.","Leave Management","Section 6: Leave Management Manage staff time off with leave requests, approvals, and reporting. Tutorials in This Section 6.1 Understanding Staff Leave Allowances Learn how leave allowances work in Luminate. Configure salon-wide leave settings including default allowance, carryover policy, and leave year start. Understand which leave types deduct from allowance and how to set individual staff overrides. Time: 10 minutes 6.2 Requesting and Managing Leave Submit leave requests with dates, leave types, and half-day periods (AM/PM). Check your allowance balance before requesting, and manage pending requests by editing or cancelling them. Time: 10 minutes 6.3 Approving and Rejecting Leave Requests Review pending leave requests as a manager. Check for conflicting appointments, approve requests with confirmation, or reject with a required reason. Request leave on behalf of staff members. Time: 10 minutes 6.4 Leave Reports and Year-End Management Access the Leave Report to view team-wide allowance summaries. Export data for payroll or records, and understand how year-end carryover is calculated automatically. Time: 8 minutes Recommended Reading Order For new users, complete these tutorials in order: 6.1 Understanding Staff Leave Allowances - Configure leave settings first 6.2 Requesting and Managing Leave - Learn the staff workflow 6.3 Approving and Rejecting Leave Requests - Learn the manager workflow 6.4 Leave Reports and Year-End Management - Team-wide reporting Quick Reference Leave Types | Type | Colour | Deducts from Allowance | |------|--------|------------------------| | Holiday | Purple | Yes | | Sick | Green | No | | Unpaid | Grey | No | | Compassionate | Rose | No | | Maternity | Pink | No | | Paternity | Blue | No | | Other | Amber | No | Request Status Flow | Status | Description | |--------|-------------| | Pending | Awaiting manager review | | Approved | Leave confirmed | | Rejected | Request declined (reason provided) | | Cancelled | Withdrawn by requester ",{"title":163,"description":935,"path":164,"section":932,"content":936},"Leave allowances define how many days of annual leave each staff member can take per year. Luminate tracks leave allowances automatically, calculating...","Tutorial 6.1: Understanding Staff Leave Allowances Introduction Leave allowances define how many days of annual leave each staff member can take per year. Luminate tracks leave allowances automatically, calculating remaining balances as leave requests are approved. This tutorial explains how leave allowances work, how to configure salon-wide settings, and how to view staff balances. Who this is for: Owner, Admin What you'll learn: Understand how leave allowances work Configure salon leave settings (default allowance, year start, carryover) Understand leave types and which deduct from allowance Understand how working days affect leave calculations View leave allowance summaries Set individual staff allowance overrides Time to complete: 10 minutes Prerequisites Logged in as Owner or Admin Have staff members created (see Tutorial 4.1) Step-by-Step Instructions Step 1: Understand Leave Allowance Structure Each staff member has a yearly leave allowance that tracks: | Field | Description | |-------|-------------| | Base Allowance | Annual leave days allocated (from salon default or staff override) | | Carried Over | Days carried forward from the previous year (if carryover enabled) | | Adjustments | Days added or removed by hand during the year, using Adjust on the Leave card. Owner and Admin only | | Total Allowance | Base + Carried Over + Adjustments = total available days | | Used | Approved leave (for deducting types) that has already finished — its end date is in the past | | Booked | Approved leave (for deducting types) that hasn't finished yet — upcoming or currently in progress | | Remaining | Total - Used - Booked = days still available | Important — only approved leave affects the balance. Both Used and Booked count only leave that has been approved. A request that is still awaiting approval does not reduce the remaining balance until a manager approves it. The split between the two figures is purely about timing: once booked leave finishes, it moves from Booked",{"title":167,"description":938,"path":168,"section":932,"content":939},"Staff can submit leave requests through Luminate for manager approval. This tutorial covers how to create leave requests, check your allowance balance, and...","Tutorial 6.2: Requesting and Managing Leave Introduction Staff can submit leave requests through Luminate for manager approval. This tutorial covers how to create leave requests, check your allowance balance, and manage pending requests. Managers can also request leave on behalf of staff members. Who this is for: Owner, Admin, Manager, Staff, Receptionist What you'll learn: Submit a new leave request Choose the correct leave type Book half days by trimming either end of the leave to midday View your allowance and remaining balance Edit or cancel pending requests Time to complete: 10 minutes Prerequisites Logged in to Luminate Staff profile exists in the system Complete Tutorial 6.1 (Understanding Staff Leave Allowances) Step-by-Step Instructions Step 1: Access Leave Management Click Leave in the sidebar The Leave page displays: Your leave allowance summary card (if you're staff), showing Base, Carried Over, Total, Used, Booked, and Remaining days Filters for Status, Staff, and Year A table of leave requests Click Request Leave in the top-right corner Step 2: Select Staff Member (Managers Only) If you have permission to manage leave for other staff: The Staff Member section appears at the top of the form Search for and select the staff member The rest of the form now applies to that person — the working days total uses their configured working days, and the allowance summary switches to their balance, not yours. Check it reads their figures before you submit The section always appears if you can manage leave, even when you request for yourself. Your own name is selected by default. If you're a staff member without the manage leave permission, this section doesn't appear at all. You can only request leave for yourself. Step 3: Choose Leave Type Click the Leave Type dropdown Search for or select the appropriate type: | Leave Type | Use For | Deducts from Allowance? | |------------|---------|------------------------| | Holiday | Annual leave, holidays, time off | Yes | ",{"title":171,"description":941,"path":172,"section":932,"content":942},"Managers review pending leave requests and decide whether to approve or reject them. This tutorial covers the approval workflow, including checking for...","Tutorial 6.3: Approving and Rejecting Leave Requests Introduction Managers review pending leave requests and decide whether to approve or reject them. This tutorial covers the approval workflow, including checking for conflicting appointments, adding rejection reasons, and managing requests on behalf of staff. Who this is for: Owner, Admin, Manager What you'll learn: View and review pending leave requests Approve requests with confirmation Reject requests with a required reason Handle conflicting appointments Request leave on behalf of staff members Time to complete: 10 minutes Prerequisites Logged in as Owner, Admin, or Manager At least one staff member with a pending leave request Complete Tutorial 6.1 (Understanding Staff Leave Allowances) Step-by-Step Instructions Step 1: Access Pending Leave Requests Click Leave in the sidebar. The badge beside it counts the pending requests you're allowed to approve The default view shows all leave requests for the current year Set the status filter (the first box, showing All Statuses) to Pending to see only requests awaiting review If you can manage leave for multiple staff, use the staff search box to narrow results Use the year box to switch between the current and next year. Clear Filters resets all three filters The table shows: Staff: Who submitted the request Type: Leave type (Holiday, Sick, etc.) Dates: Start and end dates with period indicators (AM/PM) Days: Calculated working days Status: Pending, Approved, Rejected, or Cancelled Step 2: Open a Leave Request Click on any row in the table, or click View The leave request detail page opens The detail page shows two main cards, side by side: Request Details: Staff Member name, which links through to their staff profile Leave Type (with a colour dot, plus a \"(deducts from allowance)\" note for types that draw down the holiday balance) Dates (formatted as a range, with how the leave is trimmed — All days, or All day from midday on the first day / until midday on the last ",{"title":175,"description":944,"path":176,"section":932,"content":945},"The Leave Report provides a team-wide view of leave allowances and usage. This tutorial covers accessing leave reports, understanding the summary data, and how...","Tutorial 6.4: Leave Reports and Year-End Management Introduction The Leave Report provides a team-wide view of leave allowances and usage. This tutorial covers accessing leave reports, understanding the summary data, and how year-end carryover is handled automatically based on your salon's settings. Who this is for: Owner, Admin What you'll learn: Access and interpret the Leave Report View team-wide allowance summaries Export leave data for payroll or records Understand how year-end carryover works automatically Time to complete: 8 minutes Prerequisites Logged in as Owner or Admin (the Leave Report requires the view leave report permission, which Managers and other staff roles do not have) Staff members with leave data to report on Complete Tutorial 6.1 (Understanding Staff Leave Allowances) Step-by-Step Instructions Step 1: Access the Leave Report Click Reports in the sidebar Under Staff Reports, click Leave Report The Leave Report page opens The report covers your active staff. Staff who haven't yet had a leave allowance created for the selected year still appear in the table, but with dashes in their figures. Step 2: Filter by Year The report defaults to the current year. To view a different year: Use the Year dropdown at the top Select the desired year — the dropdown offers next year, the current year, and the two previous years The report updates to show data for that year Step 3: Review Summary Cards At the top of the report, four summary cards display: | Card | Description | |------|-------------| | Total Staff | Number of staff with a leave allowance record for the selected year | | Total Days Taken | The sum of the Used column — approved leave that has already finished, for types that deduct from allowance | | Avg per Staff | Average days taken per staff member (Total Days Taken ÷ Total Staff) | | Pending Requests | Number of leave requests still awaiting a manager's decision | Note: If Pending Requests shows a number greater than 0, there are requests wait",{"title":179,"description":947,"path":180,"section":948,"content":949},"Build and manage your service menu and product catalogue.","Services And Products","Section 7: Services and Products Build and manage your service menu and product catalogue. Tutorials in This Section 7.1 Creating and Managing Your Service Menu Create services with pricing, duration, and staff level overrides. Set processing time for colour services, configure skin test requirements and online booking availability, flag colour services with their included grams, and assign categories to organise your menu. Time: 15 minutes 7.2 Product Catalog and Inventory Management Add retail and professional products to your catalogue. Assign a brand, product line and shade family, track stock levels with low stock alerts, adjust inventory for deliveries and discrepancies, and set up pricing with profit margin calculations. Covers the Colour tab for gram-tracked colour products too. Time: 15 minutes 7.3 Using Categories to Organise Services and Products Create categories to group services and products. Choose between Product, Service, and Both types. Use categories to filter lists and organise your catalogue effectively. Time: 10 minutes Recommended Reading Order For new users, complete these tutorials in order: 7.1 Creating and Managing Your Service Menu - Set up your core services 7.3 Using Categories to Organise Services and Products - Plan your category structure 7.2 Product Catalog and Inventory Management - Add retail products (if applicable) Quick Reference Essential Service Tasks | Task | Tutorial | When | |------|----------|------| | Create a new service | 7.1 | Initial setup, adding offerings | | Set staff level pricing | 7.1 | Different prices per experience level | | Add processing time | 7.1 | Colour services with development time | | Deactivate a service | 7.1 | Discontinuing a service | | Create service categories | 7.3 | Organising service menu | Essential Product Tasks | Task | Tutorial | When | |------|----------|------| | Add a product | 7.2 | Initial setup, new stock | | Set low stock alert | 7.2 | Prevent running out | | Adjust stock levels ",{"title":185,"description":951,"path":186,"section":948,"content":952},"Your service menu is the foundation of your salon's booking system. Every appointment requires selecting a service, so having an accurate menu with correct...","Tutorial 7.1: Creating and Managing Your Service Menu Introduction Your service menu is the foundation of your salon's booking system. Every appointment requires selecting a service, so having an accurate menu with correct pricing and durations is essential for smooth operations. This tutorial covers creating services, setting prices with staff level overrides, and managing your service list. Who this is for: Owner, Admin, Manager, Receptionist (anyone with the `manage-services` permission) What you'll learn: Create services with pricing and duration Set up staff level pricing overrides Configure processing time for colour services Mark a service as a colour service and set the included colour grams Configure deposit requirements for services Assign categories to organise services Control which services are available for online booking Activate and deactivate services Time to complete: 15 minutes Prerequisites Logged in with the `manage-services` permission — held by Owner, Admin, Manager and Receptionist. Staff can view the service menu but cannot add, edit or deactivate services (the Add Service, Manage Categories, Edit and Deactivate buttons are hidden) Complete Tutorial 1.2 (Setting Up Your Salon Profile) Optionally: Staff levels configured (Tutorial 4.3) Optionally: Colour formula mode set to Formulas or Full (Tutorial 20.2) — required before the Colour Service card appears Step-by-Step Instructions Step 1: Access Service Management Click Services in the sidebar The Services page displays your current services To manage your service categories, click Manage Categories in the top-right corner (see Tutorial 7.3) Click Add Service in the top-right corner to create a new service Step 2: Enter Basic Information The Basic Information section captures core service details: Service Name (required): Enter a clear, descriptive name customers will recognise. Example: \"Cut & Blow Dry\" rather than \"CBD\" Be specific: \"Ladies Cut\" vs \"Gents Cut\" Categories: Type to search exi",{"title":189,"description":954,"path":190,"section":948,"content":955},"Managing product inventory helps you track retail items sold to clients and professional supplies used in services. Luminate's inventory system tracks stock...","Tutorial 7.2: Product Catalog and Inventory Management Introduction Managing product inventory helps you track retail items sold to clients and professional supplies used in services. Luminate's inventory system tracks stock levels, displays low stock alerts, calculates profit margins, and records adjustments when stock changes. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Add products to your catalogue Assign a brand, product line and shade family to each product Set up pricing, SKUs, and barcodes Track stock levels and low stock alerts Adjust stock for deliveries and discrepancies Use the Colour tab to add and stock-take gram-tracked colour products Activate and deactivate products Time to complete: 15-20 minutes Prerequisites Logged in with the `manage-products` permission — Owner, Admin, Manager or Receptionist. Staff can view the product list but cannot change it Complete Tutorial 1.1 (Initial Salon Setup) List of products with pricing information Optional: colour formula mode set to Full (Tutorial 20.2) — required before the Colour tab appears Step-by-Step Instructions Step 1: Access Product Management Click Products in the sidebar (once structured colour formulas are switched on, this item is labelled Products & Colour) The Products page displays your current inventory Click Add Product in the top-right corner Page header buttons: The Products tab also exposes Manage Categories and Manage Brands in the top-right, so you can jump straight to those catalogues without leaving the Products area. Low Stock Alert: If any active product anywhere in your catalogue is below its low stock threshold, a yellow alert card appears above the filter section and tells you how many. It counts your whole catalogue, not just the page you are looking at. Click View Low Stock to filter to those products. Step 2: Enter Basic Information The first form section captures product identification: Product Name (required): Enter the full product name as it appea",{"title":193,"description":957,"path":194,"section":948,"content":958},"Categories (also called tags) help you organise your services and products into logical groups. You can create categories for service types, product lines...","Tutorial 7.3: Using Categories to Organise Services and Products Introduction Categories (also called tags) help you organise your services and products into logical groups. You can create categories for service types, product lines, brands, or any other grouping that makes sense for your salon. Categories appear as filters on the Services and Products pages, making it easy to find specific items. Who this is for: Owner, Admin, Manager, Receptionist What you'll learn: Create and manage categories Assign categories to services and products Choose between Product, Service, and Both types Merge and delete categories Time to complete: 10 minutes Prerequisites Logged in as a user with the `manage-services` or `manage-products` permission (Owner, Admin, Manager, or Receptionist) Complete Tutorial 7.1 (Creating Services) or 7.2 (Product Catalog) Step-by-Step Instructions Step 1: Access Category Management From the Services or Products page: Click Manage Categories in the top-right area The Categories page opens with three tabs: Product: Categories for products only Service: Categories for services only Both: Categories that apply to both products and services Each tab shows a badge with the number of categories it holds. The tab you see first depends on which page you came from. If you navigated from Services, the Service tab is selected; from Products, the Product tab is selected. Otherwise, the Product tab is shown by default. A Back to Services (or Back to Products) link sits above the page title, so you can return to the list you came from. The link disappears after you create, edit or delete a category — use the breadcrumbs or the sidebar instead. Step 2: Create a Category Click Add Category in the top-right corner A dialog opens with the following fields: Name (required): Enter a descriptive category name. ``` Example: \"Hair Cutting\", \"Colour Services\", \"Styling Products\", \"Olaplex\" ``` Type (required): Select where this category can be used. The dropdown starts on t",{"title":197,"description":960,"path":198,"section":961,"content":962},"Manage transactions, payments, refunds, and track outstanding balances.","Financial Management","Section 8: Financial Management Manage transactions, payments, refunds, and track outstanding balances. Tutorials in This Section 8.1 Understanding Transactions and Payment Status Learn what transactions contain, how status transitions work, and the difference between transaction status (pending, completed, refunded, cancelled) and payment status (unpaid, partial, paid). Understand how transactions link to appointments. Time: 15 minutes 8.2 Handling Refunds and Cancellations Process refunds for completed transactions and cancel pending ones. Understand who can process refunds (Owners, Admins, Managers, and Receptionists), how stock is restored, and refund method selection. Time: 10 minutes 8.3 Gift Vouchers - Selling and Redeeming Sell gift vouchers through Quick POS with preset or custom amounts. Redeem vouchers as payment, handle partial redemptions, check balances, and void a voucher when a sale is reversed. Time: 15 minutes 8.4 Deposits and Pre-Payments Set deposit amounts on appointments to reduce no-shows. Collect deposits via Quick POS, track deposit status, and understand how deposits apply to final bills. Time: 10 minutes 8.5 Managing Outstanding Balances Use the Accounts Receivable report to track customers with outstanding balances. View days overdue, export for follow-up, and record late payments. Time: 10 minutes 8.6 Colour Bar Performance Report Review colour profitability and colourist performance in one place: additional colour billed, colour cost, gross margin, and per-employee waste. Understand the two date anchors (billing vs finalisation), how cost and waste are derived rather than stored, and how to read the reweigh-coverage indicator. Managers can view; only Owners and Admins can export. Time: 15 minutes Recommended Reading Order For new users, complete these tutorials in order: 8.1 Understanding Transactions and Payment Status - Core concepts 8.3 Gift Vouchers - Selling and accepting voucher payments 8.4 Deposits and Pre-Payments - Taking depo",{"title":203,"description":964,"path":204,"section":961,"content":965},"Every time money changes hands in your salon - whether for a haircut, product sale, or gift voucher - Luminate creates a transaction. Understanding how...","Tutorial 8.1: Understanding Transactions and Payment Status Introduction Every time money changes hands in your salon - whether for a haircut, product sale, or gift voucher - Luminate creates a transaction. Understanding how transactions work, their lifecycle, and payment statuses is fundamental to managing your salon's finances accurately. This tutorial explains transaction anatomy, status transitions, payment tracking, and how appointments link to billing. Who this is for: All salon staff, especially those processing payments and managing finances. What you'll learn: What a transaction is and what it contains Transaction statuses (draft, pending, completed, refunded, cancelled) Payment statuses (unpaid, partial, paid, overpaid) How transactions link to appointments Reading transaction details and history Transaction numbering and tracking Time to complete: 15 minutes Prerequisites Before you begin: You should understand basic appointment and customer concepts You should have processed at least one transaction to see examples Step-by-Step Instructions Step 1: What Is a Transaction? A transaction is a financial record of goods or services sold to a customer. Every transaction in Luminate contains: | Component | Description | Example | |-----------|-------------|---------| | Transaction Number | Unique identifier | TXN-20241210-0001 | | Customer | Who purchased (or Walk-in) | Sarah Johnson | | Date & Time | When it occurred | 10 Dec 2024, 14:30 | | Items | Services/Products sold | Women's Cut, Styling Product | | Amounts | Financial breakdown | Subtotal, Tax, Discounts, Tip, Total | | Payments | How customer paid | £50 Card, £10 Cash | | Staff | Who served (per item) | Jane (service), Tom (product) | | Status | Transaction state | Completed | | Payment Status | Payment state | Paid | Transactions vs Appointments: An appointment is a booking for future service A transaction is the financial record when payment happens One appointment can generate one transaction (most",{"title":207,"description":967,"path":208,"section":961,"content":968},"Even in the best-run salons, situations arise requiring refunds - unhappy customers, service errors, incorrect charges, or cancellations after payment...","Tutorial 8.2: Handling Refunds and Cancellations Introduction Even in the best-run salons, situations arise requiring refunds - unhappy customers, service errors, incorrect charges, or cancellations after payment. Processing refunds correctly protects your financial records, maintains customer trust, and ensures accurate reporting. This tutorial covers the complete refund process, permissions required, and the crucial difference between refunds and cancellations. Who this is for: Owners, Admins, Managers, and Receptionists who handle customer complaints and financial corrections. What you'll learn: When to issue refunds vs cancellations Processing refunds Permission requirements for refunds How refunds affect stock and reports Cancelling pending transactions Time to complete: 10 minutes Prerequisites Before you begin: You must be logged in as an Owner, Admin, Manager, or Receptionist — these roles hold the `refund-transactions` permission. Staff members cannot process refunds. Complete Tutorial 8.1 (Understanding Transactions and Payment Status) The transaction you want to refund must be completed Step-by-Step Instructions Step 1: Understanding Refunds vs Cancellations Refund: Reversing a completed transaction after money has been exchanged. | Characteristic | Details | |---------------|---------| | Original transaction | Completed and counted in revenue | | Timing | After payment processed | | Financial impact | Revenue recorded then subtracted | | Stock impact | Products returned to inventory | | Who can do it | Owners, Admins, Managers, and Receptionists | Cancellation: Voiding a pending transaction before completion. | Characteristic | Details | |---------------|---------| | Original transaction | Never completed, no revenue recorded | | Timing | Before payment finalised | | Financial impact | No revenue impact | | Stock impact | No stock change (never decremented) | | Who can do it | Most roles can cancel pending transactions | Decision tree: ``` Transaction co",{"title":211,"description":970,"path":212,"section":961,"content":971},"Gift vouchers are a brilliant way to attract new customers and increase revenue. Luminate's voucher system handles selling vouchers through the Quick POS...","Tutorial 8.3: Gift Vouchers - Selling and Redeeming Introduction Gift vouchers are a brilliant way to attract new customers and increase revenue. Luminate's voucher system handles selling vouchers through the Quick POS, generating unique codes, redeeming vouchers as payment, and tracking balances. This tutorial covers everything from configuring voucher settings to selling, redemption, and reporting. Who this is for: All staff who process sales and payments. What you'll learn: Configuring gift voucher settings Selling vouchers through Quick POS Entering recipient details Viewing voucher details and redemption history Redeeming vouchers as payment method Handling partial redemptions Checking voucher balances Voiding vouchers Using the Gift Voucher report Time to complete: 15 minutes Prerequisites Before you begin: Complete Tutorial 8.1 (Understanding Transactions and Payment Status) Familiarity with creating transactions via Quick POS Admin or Owner access for configuring gift voucher settings Step-by-Step Instructions Step 1: Understanding Gift Vouchers in Luminate A gift voucher represents prepaid credit that can be redeemed against future purchases. Voucher properties: | Property | Description | Example | |----------|-------------|---------| | Code | Unique identifier | GVAB12CD34 | | Initial Value | Original voucher amount | £50.00 | | Current Balance | Remaining credit | £50.00 (or less after use) | | Status | Active, Redeemed, Expired, Voided | Active | | Recipient | Who can use it | Emma Wilson | | Issued Date | When sold | 10 Dec 2024 | | Expiry Date | When it expires (if set) | 10 Dec 2025 | Voucher lifecycle: ``` Created (sold) ↓ Active (can be used) ↓ Redeemed (fully used) OR Expired (past expiry date) OR Voided (cancelled) ``` Step 2: Configuring Gift Voucher Settings Before selling vouchers, an Admin or Owner should configure gift voucher settings for the salon. Navigate to Salon Settings Open the Services tab, then select the Gift Vouchers sub-tab Confi",{"title":215,"description":973,"path":216,"section":961,"content":974},"Taking deposits for appointments protects your salon from no-shows and last-minute cancellations, particularly for high-value services like bridal hair, colour...","Tutorial 8.4: Deposits and Pre-Payments Introduction Taking deposits for appointments protects your salon from no-shows and last-minute cancellations, particularly for high-value services like bridal hair, colour corrections, or group bookings. Luminate allows you to set deposit amounts when booking appointments and track their payment status. This tutorial covers setting deposit requirements and collecting deposit payments. Who this is for: All staff who take bookings and process payments. What you'll learn: When to require deposits Setting deposit amounts on appointments Collecting deposit payments (in-salon and via payment links) Tracking deposit status Applying deposits to final bills Time to complete: 10 minutes Prerequisites Before you begin: Complete Tutorial 2.2 (Booking and Managing Appointments) Complete Tutorial 8.1 (Understanding Transactions and Payment Status) Familiarity with Quick POS Step-by-Step Instructions Note: This tutorial covers manual deposits collected in-salon through the Point of Sale, as well as deposit payment links you can send to customers for remote payment via Stripe. If you want to collect deposits automatically when customers book online, see Tutorial 18.5: Collecting Online Booking Deposits with Stripe. All deposit types are tracked on the appointment and work with the same final billing flow. Step 1: Understanding Deposits in Luminate A deposit is a partial payment taken in advance to secure a booking. | Characteristic | Details | |---------------|---------| | Manual POS Deposits | Collected in-salon via Quick POS (this tutorial) | | Deposit Payment Links | Sent to customers via email/SMS for remote Stripe payment (this tutorial) | | Online Stripe Deposits | Collected automatically during online booking (Tutorial 18.5) | | Set on | Individual appointments | | Amount | Any value you choose (manual), auto-calculated from service settings, or configured per service (online) | | Tracking | Deposit Paid (yes/no) on appointment | | Ap",{"title":219,"description":976,"path":220,"section":961,"content":977},"Not every customer pays in full at checkout. Some salons allow partial payments, customer accounts, or encounter situations where full payment isn't collected...","Tutorial 8.5: Managing Outstanding Balances Introduction Not every customer pays in full at checkout. Some salons allow partial payments, customer accounts, or encounter situations where full payment isn't collected. Managing outstanding balances properly ensures you track money owed and follow up systematically. This tutorial covers tracking unpaid amounts, using the Accounts Receivable report, and recording late payments. Who this is for: Owners, Admins, and Managers who handle payments and follow-up on outstanding balances. What you'll learn: Understanding partial payments and unpaid transactions Viewing outstanding balances by customer Using the Accounts Receivable report Recording payments on existing transactions Following up on unpaid amounts Time to complete: 10 minutes Prerequisites Before you begin: Complete Tutorial 8.1 (Understanding Transactions and Payment Status) Understand your salon's payment terms Step-by-Step Instructions Step 1: Understanding Outstanding Balances An outstanding balance exists when transaction total exceeds payments received. Payment status recap: | Status | Total Paid | Outstanding Balance | |--------|-----------|-------------------| | Unpaid | £0.00 of £100.00 | £100.00 | | Partial | £30.00 of £100.00 | £70.00 | | Paid | £100.00 of £100.00 | £0.00 | Common scenarios creating outstanding balances: | Scenario | Example | |----------|---------| | Customer tab/account | Regular customer, pays monthly | | Partial payment at checkout | Customer pays £50 of £100, promises rest later | | Deposit only paid | Deposit recorded but full balance not yet collected | | Payment plan | Agreement to pay in instalments | How a balance is created at the till: in Quick POS, build the sale as usual, then click Save (Unpaid) instead of taking payment. The sale is saved as a Pending transaction with the full amount outstanding, and the customer appears on the Accounts Receivable report. Taking part of the money now: you do not have to choose between th",{"title":223,"description":979,"path":224,"section":961,"content":980},"Colour is usually a salon's biggest consumable cost and one of its biggest hidden margin leaks. The Colour Bar Performance report brings four questions into a...","Tutorial 8.6: Colour Bar Performance Report Introduction Colour is usually a salon's biggest consumable cost and one of its biggest hidden margin leaks. The Colour Bar Performance report brings four questions into a single screen: how much extra colour you are billing, what the colour you use actually costs you, what margin the colour bar is making, and which colourist wastes the least. It is a financial review tool for owners and managers, not a day-to-day operational worklist. This tutorial explains what each figure means, where it comes from, and how to use the per-colourist ranking to drive training conversations. Who this is for: Owners, Admins, and Managers who review colour profitability and colourist performance. What you'll learn: What \"additional colour billed\" is and when it is charged How colour cost and gross margin are worked out Why the report uses two different dates (billed vs finalised) and what that means What \"waste %\" measures and why it only counts re-weighed formulas How to read the reweigh-coverage indicator How to use the per-colourist ranking for training Who can view and who can export the report Time to complete: 15 minutes Prerequisites Before you begin: Complete Tutorial 8.1 (Understanding Transactions and Payment Status) Your salon uses the Colour Bar feature (formulas are mixed and finalised in Luminate) For accurate waste figures, colourists re-weigh leftover product after services Step-by-Step Instructions Step 1: Accessing the Report Navigate to Reports in the sidebar Under Financial Reports, click Colour Bar Performance The report opens with the last 30 days selected by default. Step 2: Understanding \"Additional Colour Billed\" Additional colour billed is the extra money you have charged customers for colour beyond what the service price already includes. Many colour services are priced flat (for example, a root tint at a set price). When a client's hair needs more product than that price covers — long or thick hair, a full head wh",{"title":227,"description":982,"path":228,"section":983,"content":984},"Understand your salon's performance with comprehensive reports. This section covers the dashboard overview, revenue reports, staff performance tracking...","Reporting And Analytics","Section 9: Reporting & Analytics Understand your salon's performance with comprehensive reports. This section covers the dashboard overview, revenue reports, staff performance tracking, customer analytics, accounts receivable, VAT/tax reporting, and payroll processing. Tutorials in This Section 9.1 Understanding Your Dashboard The dashboard gives you a quick overview of your salon's performance. Learn how to read the key metrics (appointments, revenue, customers, transactions), switch between time periods (today, week, month, custom), compare to previous periods, and understand the visual charts showing trends and staff performance. Time: 10-15 minutes 9.2 Running Revenue Reports The revenue report shows your daily income broken down by source. This tutorial explains how to view revenue by date, understand the breakdown (services, products, discounts, tax, tips, and refunds), filter by date range, read the trend chart, and export data to CSV or PDF for accounting. Perfect for tracking financial performance. Time: 10-15 minutes 9.3 Staff Performance and Commission Reports See which team members are your top performers. Learn how to run staff performance reports, view revenue and commission by staff member, understand how commission is calculated on services and products, track transaction counts, and export data for payroll processing. Time: 15-20 minutes 9.4 Customer Analytics - Top Customers and Retention Know your best customers. This guide shows you how to run the top customers report, see who spends the most, track visit frequency, calculate average ticket size, monitor customer retention, and identify VIPs worth extra attention. Use this data to reward loyal customers and improve retention. Time: 10-15 minutes 9.5 Accounts Receivable and Outstanding Balance Reports Track money owed to your salon. Learn how to view the accounts receivable report, see which customers have unpaid balances, understand aging of debts, send payment reminders, and monitor collection r",{"title":233,"description":986,"path":234,"section":983,"content":987},"The dashboard gives you a quick overview of your salon's performance. The top of the page is the Right Now section (today's real-time information), and below...","Tutorial 9.1: Understanding Your Dashboard Introduction The dashboard gives you a quick overview of your salon's performance. The top of the page is the Right Now section (today's real-time information), and below it a set of tabs splits the rest into Today's Appointments and Analytics (period-based performance metrics). Learn how to read the key metrics, switch between time periods, compare to previous periods, and understand the visual charts showing trends and staff performance. Who this is for: All Luminate users. Owners, admins, and managers see the full dashboard with salon-wide analytics. Staff and receptionists see today's information and their personal performance metrics. What you'll learn: Recognising the onboarding checklist (for new salons still being set up) Understanding the \"Right Now\" section with the next appointment and alerts Reading the quick stats bar Switching between the Today's Appointments and Analytics tabs Switching between time periods and navigating with period arrows Understanding the operators leaderboard (owners, admins, managers) Interpreting sales breakdowns and comparisons (owners, admins, managers) Using the rebooking rate and revenue trend charts (owners, admins, managers) Reading your personal performance card, products/services breakdown, monthly targets, and CSV export (staff, receptionists) Reading the Commission Tracker (anyone on a commission scheme) Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account (any role) At least a few completed appointments and transactions (for meaningful data) Access to the Dashboard (visible in the sidebar) Step-by-Step Instructions Step 1: Navigate to the Dashboard Log in to Luminate Click Dashboard in the sidebar menu (it's usually the first item) The dashboard loads showing your salon's performance overview The dashboard is your command centre - it's designed to give you the most important information without needing to run individual report",{"title":237,"description":989,"path":238,"section":983,"content":990},"The Staff Commission Report shows exactly what one staff member earned in commission over a date range — broken down into service commission and product...","Tutorial 9.11: Staff Commission Report Introduction The Staff Commission Report shows exactly what one staff member earned in commission over a date range — broken down into service commission and product commission, with an item-by-item breakdown or a tier-progression table depending on how that person is paid. It is the report to reach for in a one-to-one or performance review, when you want to point at the precise figures behind a stylist's commission and explain how to grow them. This report is deliberately commission-only. Unlike the Payroll report (Tutorial 9.6), it shows no base salary, no hourly rate, and no gross pay — there is no pay run here. That is what lets Managers view it: it surfaces incentive earnings without exposing any payroll-restricted figures. Who this is for: Owner, Admin, Manager — anyone running performance conversations who needs per-staff commission detail. What you'll learn: Open the Staff Commission Report and pick a staff member and date range Read the six summary cards (service, product and total commission, service and product revenue, tips) Understand the service-vs-product split Read the item-level commission breakdown for commission-only staff Read the tier-progression table for salary-plus-commission staff Understand the compensation badge and the override badge Understand why salary and hourly staff show no commission Export the report (Owners and Admins only) Time to complete: 10-15 minutes Prerequisites Logged in as Owner, Admin, or Manager At least one staff member set up with a compensation type on their profile (see Tutorial 4.1 — Adding New Staff Members) At least one completed transaction with items attributed to the staff member in the date range you want to view (otherwise the report shows zeros) For exporting: Owner or Admin role How This Differs from the Payroll Report It is worth being clear up front, because the two reports look at the same staff but answer different questions: | | Staff Commission Report (9.11) | ",{"title":241,"description":992,"path":242,"section":983,"content":993},"The Colour Stock & Reorder Report is your colour-bar order sheet. It answers the question whoever runs the colour bar asks every week: \"what do I need to...","Tutorial 9.12: Colour Stock & Reorder Report Introduction The Colour Stock & Reorder Report is your colour-bar order sheet. It answers the question whoever runs the colour bar asks every week: \"what do I need to order?\" It lists your gram-tracked colour products — bases, developers, lighteners and additives — grouped the way a wholesaler order is structured, showing live stock on hand, how many full tubes that equals, the stock value, how fast each shade is being used, and a derived days to stockout so the most urgent shades sit at the top. This is an operations report, not a margin review. It deliberately shows no revenue or profit — that's the Colour Bar Performance report. This report's job is to stop you running out of 7/43 mid-appointment and to make the weekly supplier order quick to assemble. Who this is for: Owner, Admin, Manager — in practice, often the colourist running the bar. What you'll learn: Open the report and read the four summary cards Read the reorder worklist (stock, full tubes, value, usage velocity, days to stockout) Use the runtime low-stock threshold to flag low and out-of-stock shades Filter by brand, product line, role and status Export the supplier-order CSV Understand what \"days left is approximate\" means and what the report does and doesn't cover Time to complete: 10-15 minutes Prerequisites Logged in as Owner, Admin, or Manager Gram-tracked colour products set up with brand, product line, tube size and stock (see the Colour Bar setup tutorials) Some colour usage recorded (from finalised colour formulas) so the report can calculate usage velocity For exporting: Owner or Admin role What This Report Covers (and What It Doesn't) It covers gram-tracked colour only. Bases, developers, lighteners and additives that are measured in grams. Retail products and anything counted in units or millilitres are not shown — this is the colour-bar order sheet, not a retail inventory list. It does not show margin or revenue. For \"is the colour bar profita",{"title":245,"description":995,"path":246,"section":983,"content":996},"The revenue report shows your daily income broken down by source. It also shows stored value sold, such as gift vouchers and account-credit top-ups, as takings...","Tutorial 9.2: Running Revenue Reports Introduction The revenue report shows your daily income broken down by source. It also shows stored value sold, such as gift vouchers and account-credit top-ups, as takings that are not yet revenue. This tutorial explains how to view revenue by date, understand the breakdown, filter by date range, read the trend chart, and export data for accounting. Who this is for: Salon owners, admins, and managers responsible for financial tracking and accounting. What you'll learn: Navigating to the Daily Revenue report Understanding the summary cards Filtering by date range Reading the revenue table Understanding the revenue trend chart Exporting data for accounting Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role At least some completed transactions in your salon For exporting: Owner or Admin role (Managers can view but not export) Step-by-Step Instructions Step 1: Navigate to the Reports Section Log in to Luminate Click Reports in the sidebar menu You'll see the Reports index page with categories: Financial Reports, Customer Reports, Staff Reports, Messaging Reports, and Inventory Reports (an Appointment Reports category is listed separately under \"Coming Soon\") The tiles you see depend on your permissions — each report is only shown if your role can access it. Step 2: Open the Daily Revenue Report In the Financial Reports category, find Daily Revenue Click on it to open the report The report loads showing the last 30 days by default — adjust the date range at any time using the filter (see Step 4) Step 3: Understanding the Summary Cards At the top of the report, you'll see eight summary cards: | Card | What It Shows | |------|---------------| | Gross Revenue | Sum of earned revenue before refunds are taken off. Selling stored value is excluded until it is redeemed | | Refunds | Earned-revenue value of refunded transactions | | Net Revenue | Gross re",{"title":249,"description":998,"path":250,"section":983,"content":999},"See which team members are your top performers. Learn how to run staff performance reports, view revenue and commission by staff member, understand how...","Tutorial 9.3: Staff Performance and Commission Reports Introduction See which team members are your top performers. Learn how to run staff performance reports, view revenue and commission by staff member, understand how commission is calculated on services and products, track transaction counts, and export data for payroll processing. Who this is for: Salon owners, admins, and managers who need to track team productivity and calculate commissions. What you'll learn: Running the staff performance report Understanding revenue by staff member How commission is calculated Reading the performance chart Exporting data for payroll Time to complete: 15-20 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role Staff members set up with commission rates (see Tutorial 4.1) Completed transactions attributed to staff members For exporting: Owner or Admin role Step-by-Step Instructions Step 1: Navigate to the Staff Performance Report Log in to Luminate Click Reports in the sidebar menu In the Staff Reports category, click Staff Performance The report loads showing performance for the current period Step 2: Understanding the Summary Cards At the top of the report, you'll see four summary cards: | Card | What It Shows | |------|---------------| | Total Revenue | Combined revenue from all staff | | Avg per Staff | Average revenue per staff member (only counting those with revenue) | | Total Tips | Combined tips attributed to all staff | | Total Commission | Combined commission earned by all staff | These give you a quick overview before diving into individual staff figures. Step 3: Using the Date Range Filter The date filter controls which period you're viewing: Quick Preset Buttons: Today – Current day only This week – Current week (Monday to Sunday) Last week – Previous full week Last 7 days – Rolling 7-day period Last 30 days – Rolling 30-day period Last 90 days – Rolling 90-day period This month – Current calendar month ",{"title":253,"description":1001,"path":254,"section":983,"content":1002},"Know your best customers. This guide shows you how to run the top customers report, see who spends the most, track visit frequency, calculate average ticket...","Tutorial 9.4: Customer Analytics - Top Customers and Retention Introduction Know your best customers. This guide shows you how to run the top customers report, see who spends the most, track visit frequency, calculate average ticket size, monitor customer retention, and identify VIPs worth extra attention. Use this data to reward loyal customers and improve retention. Who this is for: Salon owners, admins, and managers who want to understand their customer base and improve retention. What you'll learn: Running the top customers report Understanding customer value metrics Identifying VIP customers Tracking visit frequency and retention Exporting customer data for marketing Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role Customers in your database with transaction history For exporting: Owner or Admin role Step-by-Step Instructions Step 1: Navigate to the Top Customers Report Log in to Luminate Click Reports in the sidebar menu Under the Customer Reports category, click Top Customers The report loads showing your highest-value customers Step 2: Understanding the Summary Cards At the top of the report, you'll see summary metrics: | Card | What It Shows | |------|---------------| | Customers | Number of unique customers with transactions in the selected period | | Total Revenue | Combined spending from all customers | | Avg per Customer | Average revenue per customer (Total Revenue ÷ Customers) | | Avg Visits | Average number of transactions per customer | These headline figures help you understand overall customer engagement. Step 3: Using the Date Range Filter Control which period the report analyses: Preset Options: Today - Current day only This week - Current Monday to Sunday Last week - Previous Monday to Sunday Last 7 days - Rolling 7-day period Last 30 days - Rolling 30-day period Last 90 days - Rolling 90-day period This month - Current calendar month Last month - Previous ",{"title":257,"description":1004,"path":258,"section":983,"content":1005},"Track money owed to your salon. Learn how to view the accounts receivable report, see which customers have unpaid balances, understand aging of debts, send...","Tutorial 9.5: Accounts Receivable and Outstanding Balance Reports Introduction Track money owed to your salon. Learn how to view the accounts receivable report, see which customers have unpaid balances, understand aging of debts, send payment reminders, and monitor collection rates. Essential for maintaining healthy cash flow. Who this is for: Salon owners, admins, and managers responsible for collecting payments and managing cash flow. What you'll learn: Running the accounts receivable report Understanding outstanding balances Identifying overdue accounts Following up on unpaid invoices Exporting data for bookkeeping Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role Transactions in your system (some may have outstanding balances) For exporting: Owner or Admin role Step-by-Step Instructions Step 1: Navigate to the Accounts Receivable Report Log in to Luminate Click Reports in the sidebar menu In the Financial Reports category, click Accounts Receivable The report loads showing all customers with outstanding balances Step 2: Understanding the Summary Cards At the top of the report, you'll see key metrics: | Card | What It Shows | |------|---------------| | Total Outstanding | Total amount owed across all customers | | Customers with Balance | Number of customers with unpaid amounts | | Average Balance | Average amount owed per customer | | Oldest Overdue | Days since the oldest unpaid transaction | What to look for: High total outstanding may indicate collection issues Large number of accounts might suggest payment policy review needed Old debts are harder to collect - prioritise recent ones first Step 3: Reading the Accounts Receivable Table The main table lists all customers with outstanding balances: | Column | Description | |--------|-------------| | Customer | Customer name (click to view outstanding transactions) | | Email | Customer's email address (wide screens only) | | P",{"title":261,"description":1007,"path":262,"section":983,"content":1008},"Processing payroll? Luminate calculates base pay, commission, and tips for your team. This guide covers running payroll reports, viewing the full pay breakdown...","Tutorial 9.6: Payroll Processing and Reports Introduction Processing payroll? Luminate calculates base pay, commission, and tips for your team. This guide covers running payroll reports, viewing the full pay breakdown for each staff member, verifying calculations, finalising payroll periods, and exporting data for your payroll provider. Who this is for: Salon owners and admins responsible for paying staff. What you'll learn: Navigating the payroll report Understanding pay type calculations Reading the payroll breakdown (hours, revenue, base pay, commission, tips) Verifying payroll entries Recalculating payroll when needed Finalising payroll, and reopening a period you finalised by mistake Exporting payroll data as CSV or PDF Time to complete: 20-25 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner or Admin role Staff members set up with compensation types and rates (see Tutorial 4.1) Commission rates configured for service and product sales Completed transactions for the payroll period Step-by-Step Instructions Step 1: Navigate to the Payroll Report Log in to Luminate Click Reports in the sidebar menu In the Staff Reports category, click Payroll The report loads showing the selected payroll period Step 2: Understanding Payroll Periods Payroll in Luminate works on a monthly basis. Each month is a separate payroll period, and you view past periods using the month selector. Where the month starts and ends is your choice, set in Salon Settings → Staff → Payroll: | Setting | How periods run | |---------|-----------------| | Calendar month | The 1st to the last day of each calendar month. This is the default. | | Custom monthly | A start day you choose, from the 2nd to the 28th. A start day of 26 gives you 26 July to 25 August. | Custom monthly suits salons that pay staff for work done up to a set day each month. Luminate labels every period by the month it ends in, so 26 July to 25 August is \"August 2026\". Periods that span two mon",{"title":265,"description":1010,"path":266,"section":983,"content":1011},"Track how many hours your team is scheduled to work. This report shows rostered hours, working hours (after breaks), and break time for each staff member...","Tutorial 9.7: Staff Hours Worked Report Introduction Track how many hours your team is scheduled to work. This report shows rostered hours, working hours (after breaks), and break time for each staff member. Learn how to run the hours worked report, filter by date range, understand the hours breakdown, sort by different columns, and export data for payroll or compliance purposes. Who this is for: Salon owners, admins, and managers who need to track staff time for payroll or compliance. What you'll learn: Running the hours worked report Understanding scheduled hours vs working hours Tracking break time and shift counts Sorting and filtering the data Exporting for payroll processing Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role Staff members set up with their roster (see Tutorial 5.1) At least a week of roster history to view Step-by-Step Instructions Step 1: Navigate to the Hours Worked Report Log in to Luminate Click Reports in the sidebar menu In the Staff Reports category, click Hours Worked The report loads showing hours for the last 30 days by default Step 2: Understanding the Summary Cards At the top of the report, you'll see four summary cards: | Card | What It Shows | |------|---------------| | Total Working Hours | Sum of all working hours (scheduled minus breaks) | | Staff Members | Number of staff with hours in the selected period | | Avg Hours/Staff | Average working hours per staff member | | Total Shifts | Total number of shifts worked across all staff | These help you quickly see overall time across your team. Step 3: Using the Date Range Filter Control which period you're viewing: Quick Preset Buttons: Today - Current day only This week - Current week (Monday to Sunday) Last week - Previous full week Last 7 days - Rolling 7-day period Last 30 days - Rolling 30-day period (default) Last 90 days - Rolling 90-day period This month - Current calendar month Last mon",{"title":269,"description":1013,"path":270,"section":983,"content":1014},"The VAT/Tax Report helps you track all tax collected on completed transactions, broken down by day, month, or quarter. The report automatically uses your...","Tutorial 9.8: VAT/Tax Report Introduction The VAT/Tax Report helps you track all tax collected on completed transactions, broken down by day, month, or quarter. The report automatically uses your salon's tax label (VAT, GST, Sales Tax, etc.) based on your regional settings, making it essential for accurate tax returns regardless of your location. Who this is for: Salon owners and administrators responsible for tax compliance and reporting. What you'll learn: Navigating to the VAT/Tax Report Understanding the summary cards Filtering by date range Choosing grouping options (daily, monthly, quarterly) Reading the tax breakdown table How refunds and account transactions are handled Exporting data for your accountant or tax return Time to complete: 10-15 minutes Prerequisites Before you begin, make sure you have: A Luminate account with Owner, Admin, or Manager role At least some completed transactions in your salon For exporting: Owner or Admin role (Managers can view but not export) Tax settings configured in Salon Settings (tax rate and tax label) Step-by-Step Instructions Step 1: Navigate to the Reports Section Log in to Luminate Click Reports in the sidebar menu You'll see the Reports index page with categories: Financial Reports, Customer Reports, Staff Reports, and Messaging Reports Step 2: Open the VAT/Tax Report In the Financial Reports category, find VAT Report Click on it to open the report The report opens on the last 30 days, grouped by day Note: The report page uses your salon's tax label throughout. If you've set your tax label to \"GST\", the page title, the summary card, the table title and the tax column all read \"GST\" instead of \"VAT\". The same applies to any other label, such as \"TVA\" or \"Sales Tax\". The tile in the Financial Reports list always reads VAT Report, whatever your tax label is — open it and the report itself uses your label. Step 3: Understanding the Summary Cards At the top of the report, you'll see four summary cards: | Card | What It Sho",{"title":273,"description":1016,"path":274,"section":983,"content":1017},"The Revenue by Payment Type report splits your takings across the five payment methods Luminate supports — Cash, Card, Gift Voucher, Account Credit, and Other...","Tutorial 9.9: Revenue by Payment Type Report Introduction The Revenue by Payment Type report splits your takings across the five payment methods Luminate supports — Cash, Card, Gift Voucher, Account Credit, and Other — for any date range you choose. It shows what you collected, what you refunded, the net amount, and each method's share of total revenue. This is the report to reach for when you're reconciling banking, comparing card vs cash mix month-on-month, or spotting an unexpected drop in voucher redemptions. Who this is for: Owner, Admin, Manager What you'll learn: Open the Revenue by Payment Type report Read the four summary cards at the top Interpret the Net Revenue by Payment Method bar chart Read the breakdown table (Collected, Refunded, Net Amount, % of Total) Sort the table and adjust the date range Export the data as a CSV or PDF Time to complete: 5–10 minutes Prerequisites Logged in as Owner, Admin, or Manager At least one completed transaction in the date range you want to view (otherwise the report shows zeros) For exporting: Owner or Admin role. Managers cannot export Step-by-Step Instructions Step 1: Open the Report Click Reports in the sidebar Under Financial Reports, click Revenue by Payment Type The report opens with the last 30 days applied The page header reads \"Revenue by Payment Type\" with the subtitle \"Revenue and refunds split by payment method\". Step 2: Adjust the Date Range Use the Date Range card below the header to change the period: Click the Date Range field to open the calendar Click your start day, then click your end day Click Apply to update the report Click the reset button (circular arrow icon) to return to the last 30 days The same preset buttons available on other reports work here — Today, This week, Last week, Last 7 / 30 / 90 days, This month, Last month, This year, Last year. Click any preset to apply it instantly. Tip: Use Last month at the start of each month to reconcile the previous month's takings against your bank st","\u003Ch2>Introduction\u003C/h2>\n\u003Cp>A customer walks in and reception marks them as arrived. If you are in the back room mixing colour, you have no way of knowing until you look at a screen.\u003C/p>\n\u003Cp>Push notifications fix that. The Luminate app can send a short banner to your phone or tablet the moment something happens that you need to know about. You choose what you are told about, and on which devices, and nobody else's choices affect yours.\u003C/p>\n\u003Cp>Push notifications are per person, not per salon. Turning them on for yourself changes nothing for your colleagues.\u003C/p>\n\u003Cp>\u003Cstrong>Who this is for:\u003C/strong> Any staff member who uses the Luminate app on a phone or tablet.\u003C/p>\n\u003Cp>\u003Cstrong>What you'll learn:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Turning notifications on for a device\u003C/li>\n\u003Cli>Choosing what you are notified about\u003C/li>\n\u003Cli>Adding and removing devices\u003C/li>\n\u003Cli>What appears on a locked screen\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Time to complete:\u003C/strong> 5 minutes\u003C/p>\n\u003Chr>\n\u003Ch2>Prerequisites\u003C/h2>\n\u003Cp>Before you begin, make sure you have:\u003C/p>\n\u003Cul>\n\u003Cli>The Luminate app installed on your phone or tablet\u003C/li>\n\u003Cli>Signed in to the app on that device\u003C/li>\n\u003C/ul>\n\u003Cp>Push notifications only work in the app. Opening Luminate in a web browser will show you the settings page, but the "Turn on notifications for this device" button will not appear.\u003C/p>\n\u003Chr>\n\u003Ch2>Step-by-Step Instructions\u003C/h2>\n\u003Ch3>Step 1: Open Your Notification Settings\u003C/h3>\n\u003Col>\n\u003Cli>Open the Luminate app on the device you want to be notified on\u003C/li>\n\u003Cli>Tap your name at the bottom of the sidebar menu\u003C/li>\n\u003Cli>Tap \u003Cstrong>Settings\u003C/strong>\u003C/li>\n\u003Cli>Tap the \u003Cstrong>Notifications\u003C/strong> tab\u003C/li>\n\u003C/ol>\n\u003Ch3>Step 2: Turn On Notifications for This Device\u003C/h3>\n\u003Col>\n\u003Cli>Tap \u003Cstrong>Turn on notifications for this device\u003C/strong>\u003C/li>\n\u003Cli>Your phone will ask whether Luminate may send you notifications. Tap \u003Cstrong>Allow\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>The device now appears under \u003Cstrong>Your devices\u003C/strong>, showing its name and when it was last used.\u003C/p>\n\u003Cp>Repeat this on every device you want to be notified on. Your phone and the salon iPad are separate — turning it on for one does not turn it on for the other.\u003C/p>\n\u003Ch3>Step 3: Choose What You Are Notified About\u003C/h3>\n\u003Cp>Below the device card you will see one card for each way we can reach you:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Email me about\u003C/strong> — sent to the address on your profile\u003C/li>\n\u003Cli>\u003Cstrong>Push to my devices\u003C/strong> — shown on the phones and tablets you turned on above\u003C/li>\n\u003C/ul>\n\u003Cp>Each card lists the same things that can happen. Switch on the ones you want.\u003C/p>\n\u003Cp>Everything is also recorded inside Luminate whether you switch these on or not. These switches only control whether we interrupt you.\u003C/p>\n\u003Cp>Tap \u003Cstrong>Save\u003C/strong> when you are done. Nothing is saved until you do.\u003C/p>\n\u003Ch3>Step 4: Remove a Device You No Longer Use\u003C/h3>\n\u003Cp>Under \u003Cstrong>Your devices\u003C/strong>, tap the bin icon next to any device to stop sending to it.\u003C/p>\n\u003Cp>You do not need to do this when you sign out. Signing out stops notifications to that device automatically, and signing back in starts them again.\u003C/p>\n\u003Chr>\n\u003Ch2>What Appears on a Locked Screen\u003C/h2>\n\u003Cp>Notifications say as little as they can. A banner shows something like:\u003C/p>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>Customer arrived\u003C/strong>\nJane Smithson has arrived.\u003C/p>\n\u003C/blockquote>\n\u003Cp>The customer's name is there so you know who is at the desk without unlocking the phone. Nothing else is. Phones sit on counters, and anyone walking past can read a locked screen, so a notification never shows:\u003C/p>\n\u003Cul>\n\u003Cli>The service they booked\u003C/li>\n\u003Cli>Anything they wrote to you\u003C/li>\n\u003Cli>A phone number, email address, or price\u003C/li>\n\u003C/ul>\n\u003Cp>The full detail is there when you tap the banner and the app opens.\u003C/p>\n\u003Chr>\n\u003Ch2>Sharing a Device\u003C/h2>\n\u003Cp>If a salon iPad is passed between staff, notifications follow whoever is signed in. When you sign in, the iPad becomes yours; when your colleague signs in, it becomes theirs. You will never receive your colleague's notifications on a device they signed into after you.\u003C/p>\n\u003Chr>\n\u003Ch2>Common Questions\u003C/h2>\n\u003Cp>\u003Cstrong>Will I get a notification for a walk-in I just booked myself?\u003C/strong>\nNo. You are standing at the desk with the customer, so there is nothing to tell you.\u003C/p>\n\u003Cp>\u003Cstrong>I have three services booked back to back for the same customer. Do I get three notifications?\u003C/strong>\nNo. One customer arriving produces one notification, however many services they booked.\u003C/p>\n\u003Cp>\u003Cstrong>Someone voided a bill and the appointment went back to "arrived". Did that notify anyone?\u003C/strong>\nNo. Only a genuine arrival notifies — a customer moving from booked or confirmed to arrived.\u003C/p>\n\u003Cp>\u003Cstrong>I said "Don't Allow" by mistake. How do I fix it?\u003C/strong>\nOn an iPhone or iPad, the question is only asked once. Go back to the Notifications tab and tap \u003Cstrong>Open device settings\u003C/strong>, then turn notifications on for Luminate there. On Android, tap \u003Cstrong>Turn on notifications for this device\u003C/strong> again.\u003C/p>\n\u003Cp>\u003Cstrong>Why is the "Push to my devices" card greyed out?\u003C/strong>\nYou have not turned on notifications for any device yet. Do that first, at the top of the page.\u003C/p>\n\u003Chr>\n\u003Ch2>Related Tutorials\u003C/h2>\n\u003Cul>\n\u003Cli>\u003Ca href=\"/docs/section-10-notifications-and-communication/10.1-setting-up-appointment-reminders/\">10.1 Setting Up Appointment Reminders\u003C/a> — reminders sent to customers, not to you\u003C/li>\n\u003Cli>\u003Ca href=\"/docs/section-10-notifications-and-communication/10.4-managing-the-messaging-inbox/\">10.4 Managing the Messaging Inbox\u003C/a>\u003C/li>\n\u003C/ul>\n",{"title":307,"description":632,"order":309,"section":280,"sectionTitle":277,"isSection":15,"readTime":1020,"path":308,"breadcrumb":1021},"5 minutes",[1022,1025,1026],{"label":1023,"path":1024},"Docs","/docs",{"label":277,"path":278},{"label":307,"path":308},{"prev":1028,"next":1029},{"title":303,"path":304,"order":305,"isSection":15},{"title":311,"path":312,"order":313,"isSection":1030},true,1788449212769]